You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a visitor centre with a café, climbing walls and various children's activities with rooms for hire.
• Related link Summerhill Country Park.
• Https://www.accessable.co.uk/hartlepool-borough-council/access-guides/summerhill-country-park

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Hartlepool.

You are on Opening Times (Visitor Centre). Skip to the next section.

Opening Times (Visitor Centre)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 16:30.
• Saturday 10:00 - 14:00.
• Sunday 10:00 - 15:00.

You are on Opening Times (Daisy Bees Café). Skip to the next section.

Opening Times (Daisy Bees Café)

• Monday 10:00 - 16:00.
• Tuesday 10:00 - 15:00.
• Wednesday 10:00 - 15:00.
• Thursday 10:00 - 16:00.
• Friday 10:00 - 15:00.
• Saturday 10:00 - 14:30.
• Sunday 10:00 - 15:00.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the site, off Summerhill Lane.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 320cm x 450cm (10ft 6in x 14ft 9in).
  • The nearest Blue Badge bay is 21m (22yd 2ft) from the Visitor Centre main entrance.
  • The furthest Blue Badge bay is 27m (29yd 1ft) from the Visitor Centre main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The car park surface is loose chippings.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are bollards between the car park and the entrance.
  • The minimum width between the bollards is 121cm.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the Visitor Centre.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 154cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 170cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • There are bollards on the approach from Summerhill Lane to the entrance.
  • The minimum width between the bollards is 114cm.

You are on Entrance (Reception). Skip to the next section.

Entrance (Reception)

• This information is for the entrance located on the left as you enter the Visitor Centre, between the two sets of doors.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 1m (3ft 3in) from the reception entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 04/08/2022.
• The hearing assistance system was working at the time of testing.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 04/08/2022.
• The hearing assistance system was working at the time of testing.
• This venue does play background music.
• Music is played in the exhibition hall and activity room during some sessions and events.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • There is an uneven flagstone surface in the main area of the Visitor Centre.
  • There are 2 fixed loops.
  • The fixed loops are located in the 2 halls.

You are on Activity Room and Exhibition Hall. Skip to the next section.

Activity Room and Exhibition Hall

• The Activity Room and Exhibition Hall are located to the left as you enter the Visitor Centre.
  
• There is step-free access to the Activity Room and Exhibition Hall.
  
• The Activity Room and Exhibition Hall are 8m from the main entrance.
  
• The rooms have a moveable dividing wall and can be hired as one large room or two smaller rooms and the doors are double.
  
• The doors open towards you (pull) and the doors are heavy with a clear door width of 174cm.
  
• There is a climbing wall.
  
• There are height tables and the height to the underside of the tables is 67cm.
  
• There are seats that do not have armrests.

You are on Eating and Drinking (Daisy Bees Café). Skip to the next section.

Eating and Drinking (Daisy Bees Café)

• The following information is for the café.
• The café is located ahead as you enter through the Visitor Centre.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 5m (5yd 1ft) from the main entrance.
• The distance between the floor and the lowest table is 68cm (2ft 3in).
• The distance between the floor and the highest table is 69cm (2ft 3in).
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There is a coffee table with a surface height of 30cm and there are two sofas.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

• There are accessible changing rooms available.
• The accessible changing room is located to the centre right of the building as you enter.
• The facility is 14m (15yd 11in) from the main entrance.
• The door opens outwards.
• The width of the door is 85cm (2ft 9in).
• The door is locked by a locking handle.
• The dimensions of the accessible changing room are 183cm x 163cm (6ft x 5ft 4in).
• The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 167cm (5ft 6in).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 45cm (1ft 6in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 69cm (2ft 3in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a locker within the accessible changing room.
• There is a changing bench.
• The facility changing bench is wall mounted.
• The facility changing bench height is fixed.
• The length of the bench is 165cm (5ft 5in).
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head and a flip-down seat.
• The height of the seat is 51cm (1ft 8in).

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• Comments View
  • There is a baby change facility in the accessible changing room.
  • The height of the baby change when extended is 89cm.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• The accessible toilet is located in the accessible changing room.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the centre right of the building as you enter.
  • The female and male toilets are approximately 13m (14yd 8in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located throughout the country park.
• A member of staff trained in BSL skills is not normally on duty.
• Home visits / services are not available.