Access Guide
Introduction
- Services / facilities within the building include a community hub, library, a community hall for hire, training room for hire, interview rooms, Macmillan Benefits Advice, West View Advice and Resource Centre and West View Project.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Hartlepool.
Opening Times (Community Centre)
- Monday 09:00 - 16:30.
- Tuesday 09:00 - 16:30.
- Wednesday 09:00 - 16:30.
- Thursday 09:00 - 16:30.
- Friday 09:00 - 16:00.
- Saturday Closed.
- Sunday Closed.
Opening Times (Library)
- Monday 10:00 - 13:00.
- Monday 14:00 - 17:00.
- Tuesday Closed.
- Wednesday 10:00 - 13:00.
- Wednesday 14:00 - 17:00.
- Thursday Closed.
- Friday 10:00 - 13:00.
- Friday 14:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Parking
- The venue does have its own car park.
- Parking is free for all users.
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Venue Car Park
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- The car park is located at the front of the building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 1 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 290cm x 480cm (9ft 6in x 15ft 9in).
- The nearest Blue Badge bay is 8m (8yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- There is step-free access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 170cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Reception (Main Reception)
- The desk/counter is 5m (5yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is low (76cm or lower).
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- There is a sofa and some seating in the reception area.
- The sofa and seating does have armrests.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
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Comments
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- The fixed loop is located in the community hall.
Level Change (Rear Left Corridor)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in the doorway leading into the rear left corridor.
- The ramp/slope gradient is slight.
- There is not a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Entrance (Library Entrance)
- This information is for the entrance located along the corridor to the right as you enter via the main entrance, opposite the reception.
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Entrance
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- There is step-free access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 125cm.
Reception (Library)
- The desk/counter is 2m (2yd 7in) from the library entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Library
- This library does not have a regular supply of books in Braille.
- This library does have a regular supply of books in large print.
- This library does have a regular supply of books in audio format.
- There is an ordering service.
- The library does have computers with accessible software.
- Auxiliary aids are available for computer users.
- A height adjustable chair is / are available.
- Equipment available for people with a visual impairment includes magnifier sheets.
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Comments
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- There is a self-issue and return machine in the main reception area of the building.
- The height to the top of the screen is 147cm.
- The height to the book scanner is 78cm.
- The font size is adjustable.
- Additional languages are available.
- The height to the book drop off slot is 60cm.
Interview Rooms
- There are 3 interview rooms.
- The interview rooms are located at the front right of the building as you enter.
- Clients are escorted to the interview rooms.
- The interview rooms are 20m from the main entrance.
- The interview room surveyed is room 3.
- The door is single.
- The door opens towards you (pull).
- The door is light.
- The clear door width is 84cm.
- There is ample room to manoeuvre in the interview rooms.
- There are chairs in the interview rooms.
- The chairs do not have armrests.
- There is a height adjustable chair.
- There is a desk in the interview room.
- The height of the desk is 87cm.
- There is a discreet area next to the interview rooms.
- There are no doors to enter the discreet area.
- The clear entrance width is 133cm.
- There are chairs in the discreet area.
- The chairs do not have armrests.
- There is a desk.
- The height of the desk is 66cm.
- There is ample room to manoeuvre in the discreet area.
- Chairs with armrests can be provided on request for all interview rooms and the discreet area.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial and tactile signage on or near the toilet door.
- This accessible toilet is approximately 28m (30yd 1ft) from the main entrance.
- The accessible toilet is located to the left as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door is heavy.
- The dimensions of the accessible toilet are 154cm x 196cm (5ft 1in x 6ft 5in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 95cm (3ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is not a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 110cm (3ft 7in).
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the left hand side of the building.
- The female and male toilets are approximately 27m (29yd 1ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the standard female and male toilets.
- The height of the baby change table once extended is 86cm (2ft 10in).
- Inside the venue, there is level access to the baby change facility.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located in the grounds surrounding the building.
- A member of staff trained in BSL skills is not normally on duty.
- Home visits / services are available.
Opening Hours
COVID-19 Information
- There are external queuing points.
- The external queuing points are clearly marked/signed.
- There are separate doors for entering and exiting.
- There is a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are wall mounted.
- There is a limited number of people allowed inside.
- There is a one-way system throughout.
- The one-way system is clearly marked/signed.
- There is clear signage inside to help with social distancing.
- There are protective clear screens located at tills/counters.
- Toilets are available.