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West View Community Centre

Miers Avenue, Hartlepool, TS24 9JQ

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Access Guide

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Introduction

  • Services / facilities within the building include a community hub, library, a community hall for hire, training room for hire, interview rooms, Macmillan Benefits Advice, West View Advice and Resource Centre and West View Project.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Hartlepool.

Opening Times (Community Centre)

  • Monday 09:00 - 16:30.
  • Tuesday 09:00 - 16:30.
  • Wednesday 09:00 - 16:30.
  • Thursday 09:00 - 16:30.
  • Friday 09:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Opening Times (Library)

  • Monday 10:00 - 13:00.
  • Monday 14:00 - 17:00.
  • Tuesday Closed.
  • Wednesday 10:00 - 13:00.
  • Wednesday 14:00 - 17:00.
  • Thursday Closed.
  • Friday 10:00 - 13:00.
  • Friday 14:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 290cm x 480cm (9ft 6in x 15ft 9in).
    • The nearest Blue Badge bay is 8m (8yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 170cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Reception (Main Reception)

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There is a sofa and some seating in the reception area.
    • The sofa and seating does have armrests.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Rear Left Corridor)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in the doorway leading into the rear left corridor.
  • The ramp/slope gradient is slight.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Entrance (Library Entrance)

  • This information is for the entrance located along the corridor to the right as you enter via the main entrance, opposite the reception.
  • Entrance View
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 125cm.

Reception (Library)

  • The desk/counter is 2m (2yd 7in) from the library entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • The library does have computers with accessible software.
  • Auxiliary aids are available for computer users.
  • A height adjustable chair is / are available.
  • Equipment available for people with a visual impairment includes magnifier sheets.
  • Comments View
    • There is a self-issue and return machine in the main reception area of the building.
    • The height to the top of the screen is 147cm.
    • The height to the book scanner is 78cm.
    • The font size is adjustable.
    • Additional languages are available.
    • The height to the book drop off slot is 60cm.

Interview Rooms

  • There are 3 interview rooms.
  • The interview rooms are located at the front right of the building as you enter.
  • Clients are escorted to the interview rooms.
  • The interview rooms are 20m from the main entrance.
  • The interview room surveyed is room 3.
  • The door is single.
  • The door opens towards you (pull).
  • The door is light.
  • The clear door width is 84cm.
  • There is ample room to manoeuvre in the interview rooms.
  • There are chairs in the interview rooms.
  • The chairs do not have armrests.
  • There is a height adjustable chair.
  • There is a desk in the interview room.
  • The height of the desk is 87cm.
  • There is a discreet area next to the interview rooms.
  • There are no doors to enter the discreet area.
  • The clear entrance width is 133cm.
  • There are chairs in the discreet area.
  • The chairs do not have armrests.
  • There is a desk.
  • The height of the desk is 66cm.
  • There is ample room to manoeuvre in the discreet area.
  • Chairs with armrests can be provided on request for all interview rooms and the discreet area.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 28m (30yd 1ft) from the main entrance.
    • The accessible toilet is located to the left as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 154cm x 196cm (5ft 1in x 6ft 5in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 95cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left hand side of the building.
    • The female and male toilets are approximately 27m (29yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the standard female and male toilets.
    • The height of the baby change table once extended is 86cm (2ft 10in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located in the grounds surrounding the building.
  • A member of staff trained in BSL skills is not normally on duty.
  • Home visits / services are available.

Opening Hours

Covid-19 Information

  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There are separate doors for entering and exiting.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • There is a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • Toilets are available.