You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a community hub, library, a community hall for hire, training room for hire, interview rooms, Macmillan Benefits Advice, West View Advice and Resource Centre and West View Project.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Hartlepool.

You are on Opening Times (Community Centre). Skip to the next section.

Opening Times (Community Centre)

• Monday 09:00 - 16:30.
• Tuesday 09:00 - 16:30.
• Wednesday 09:00 - 16:30.
• Thursday 09:00 - 16:30.
• Friday 09:00 - 16:00.
• Saturday Closed.
• Sunday Closed.

You are on Opening Times (Library). Skip to the next section.

Opening Times (Library)

• Monday 10:00 - 13:00.
• Monday 14:00 - 17:00.
• Tuesday Closed.
• Wednesday 10:00 - 13:00.
• Wednesday 14:00 - 17:00.
• Thursday Closed.
• Friday 10:00 - 13:00.
• Friday 14:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 290cm x 480cm (9ft 6in x 15ft 9in).
  • The nearest Blue Badge bay is 8m (8yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 170cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There is a sofa and some seating in the reception area.
  • The sofa and seating does have armrests.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • The fixed loop is located in the community hall.

You are on Level Change (Rear Left Corridor). Skip to the next section.

Level Change (Rear Left Corridor)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in the doorway leading into the rear left corridor.
• The ramp/slope gradient is slight.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Entrance (Library Entrance). Skip to the next section.

Entrance (Library Entrance)

• This information is for the entrance located along the corridor to the right as you enter via the main entrance, opposite the reception.

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• Entrance View
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 125cm.

You are on Reception (Library). Skip to the next section.

Reception (Library)

• The desk/counter is 2m (2yd 7in) from the library entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Library. Skip to the next section.

Library

• This library does not have a regular supply of books in Braille.
• This library does have a regular supply of books in large print.
• This library does have a regular supply of books in audio format.
• There is an ordering service.
• The library does have computers with accessible software.
• Auxiliary aids are available for computer users.
• A height adjustable chair is / are available.
• Equipment available for people with a visual impairment includes magnifier sheets.

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• Comments View
  • There is a self-issue and return machine in the main reception area of the building.
  • The height to the top of the screen is 147cm.
  • The height to the book scanner is 78cm.
  • The font size is adjustable.
  • Additional languages are available.
  • The height to the book drop off slot is 60cm.

You are on Interview Rooms. Skip to the next section.

Interview Rooms

• There are 3 interview rooms.
• The interview rooms are located at the front right of the building as you enter.
• Clients are escorted to the interview rooms.
• The interview rooms are 20m from the main entrance.
• The interview room surveyed is room 3.
• The door is single.
• The door opens towards you (pull).
• The door is light.
• The clear door width is 84cm.
• There is ample room to manoeuvre in the interview rooms.
• There are chairs in the interview rooms.
• The chairs do not have armrests.
• There is a height adjustable chair.
• There is a desk in the interview room.
• The height of the desk is 87cm.
• There is a discreet area next to the interview rooms.
• There are no doors to enter the discreet area.
• The clear entrance width is 133cm.
• There are chairs in the discreet area.
• The chairs do not have armrests.
• There is a desk.
• The height of the desk is 66cm.
• There is ample room to manoeuvre in the discreet area.
• Chairs with armrests can be provided on request for all interview rooms and the discreet area.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 28m (30yd 1ft) from the main entrance.
  • The accessible toilet is located to the left as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 154cm x 196cm (5ft 1in x 6ft 5in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 95cm (3ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and open waste paper bin disposal units.
  • There is a/are coat hook(s).
  • The coat hook is not within 120cm (3ft 11in) from floor level.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left hand side of the building.
  • The female and male toilets are approximately 27m (29yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the standard female and male toilets.
  • The height of the baby change table once extended is 86cm (2ft 10in).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located in the grounds surrounding the building.
• A member of staff trained in BSL skills is not normally on duty.
• Home visits / services are available.

You are on Opening Hours. Skip to the next section.

Opening Hours

You are on Covid-19 Information. Skip to the next section.

Covid-19 Information

• There are external queuing points.
• The external queuing points are clearly marked/signed.
• There are separate doors for entering and exiting.
• There is a member of staff available at the entrance.
• There is hand sanitiser available at the entrance.
• The hand sanitisers are wall mounted.
• There is a limited number of people allowed inside.
• There is a one-way system throughout.
• The one-way system is clearly marked/signed.
• There is clear signage inside to help with social distancing.
• There are protective clear screens located at tills/counters.
• Toilets are available.