You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Elgar Unit, Wulstan Unit and Child and Family Services are located on Newtown Road within the Worcestershire Royal Hospital and can be accessed by the M5.
  • Elgar Unit has a car park for staff and visitors with 1 Blue Badge bays. The Wulstan Unit and Child and Family Services has its own car park with 2 Blue Badge bays.
• By Bus View
  • The nearest bus stop is located on Newtown Road with routes 38, 350, 356 and X38 operating here.
• By Train View
  • The nearest train station is Worcester Shrub Hill which is approximately 2.1 miles away.
• Useful Links View
  • Please see the links below for the bus providers near Elgar Unit and Wulstan Unit.
  • To view the web page described above click here (opens in new tab).
  • To view the web page described above click here (opens in new tab).
  • Please see the links below for the train providers for Worcester Shrub Hill.
  • To view the web page described above click here (opens in new tab).
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is a/are hearing assistance system(s) available.
• The type of system is a fixed loop.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 07/02/2023.
• The hearing loop was not working at the time of testing.
• Home visits services are not available.
• There is free patient Wi-Fi access at this venue.

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The venue does have a dedicated car park.
  • The car park is located at the front of the Main Entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • Controls at the barrier are not within the range of 100cm to 110cm.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) markings are faded.
  • There is/are 1 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 220cm x 460cm (7ft 3in x 15ft 1in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are additional car parks for staff and visitors.
  • There is the main hospital car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is paving slabs.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 4m (4yd 1ft) from the Main Entrance.
• Comments View
  • There were no payment sign or payment meters at the time of survey.

You are on Bus Stop(s) and Drop-off Point(s). Skip to the next section.

Bus Stop(s) and Drop-off Point(s)

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• Bus Stop(s) View
  • There is not an onsite bus stop.
• Drop-off Point(s) View
  • There is not a/are not clearly marked onsite drop-off point(s).

You are on Outside Access (Elgar Unit - Main Entrance). Skip to the next section.

Outside Access (Elgar Unit - Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the Elgar Unit.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 236cm.
  • The bollard(s) has/have a high colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 123cm (4ft).
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 120cm (3ft 11in).
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 152cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 76cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

You are on Getting To (Elgar Unit - Holt Ward). Skip to the next section.

Getting To (Elgar Unit - Holt Ward)

• Elgar Unit - Holt Ward is/are located on the ground floor of Elgar Unit.
• Access to Elgar Unit - Holt Ward is via the Main Entrance.
• Enter via the Elgar Unit Main Entrance then ahead through the doors to the right of reception. Turn right then continue up the long slight ramp/slope to the end of the corridor. Follow the corridor left then right to the end and Elgar Unit - Holt Ward is located straight ahead.
• There is ramped/sloped access to Elgar Unit - Holt Ward.
• Elgar Unit - Holt Ward is approximately 70m from the Main Entrance.
• There is a/are manual, double door(s) which may be difficult to open between the Main Entrance and the department/service.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Entrance (Holt Ward - Main Entrance). Skip to the next section.

Entrance (Holt Ward - Main Entrance)

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• Entrance Details View
  • This information is for the entrance located on the ground floor of the Elgar Unit.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 139cm (4ft 7in).
  • There is an intercom.
  • The height of the intercom is 136cm (4ft 6in).
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 152cm.

You are on Reception (Holt Ward - Reception). Skip to the next section.

Reception (Holt Ward - Reception)

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• Reception View
  • The reception point is located on the right from the Holt Ward Main Entrance.
  • The reception point is approximately 2m (2yd 7in) from the Holt Ward Main Entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is not a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • The lighting levels are good.

You are on Family Room (Family Room). Skip to the next section.

Family Room (Family Room)

• The family room is located on the right from the Elgar Unit - Holt Ward Main Entrance after reception.
• There is step-free access to the family room.
• The family room is clearly signed.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) may be difficult for some to open.
• The width of the door opening is 86cm.
• The type of flooring in the family room is vinyl/laminate.
• There is not sufficient space for a wheelchair user to manoeuvre within the family room.
• There are chairs with armrests on both sides.
• There is not sufficient space for a wheelchair user to use the seating area.
• There is not space for an assistance dog to rest.
• All tables are permanently fixed.
• There is not a refreshment counter.
• There is not a sink.
• There is not a television.
• Vending machines are not available.
• There is not a water dispenser available.
• There is not a play area or toys/books for a child to play with.
• There is not a hearing assistance system for the room(s).
• Background music is not played in the room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels in the room are moderate to good.

You are on Ward (Elgar Unit - Holt Ward). Skip to the next section.

Ward (Elgar Unit - Holt Ward)

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• Ward Information View
  • This is a/an Mental Health ward.
  • This is a shared ward.
  • There is/are 16 side room(s) available.
  • There is/are 16 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 150cm (4ft 11in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 126cm (4ft 2in).
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
• Relatives' Room View
  • There is not a relatives' room for the ward.
• Example Side Room View
  • There are no side rooms available with an accessible ensuite.
  • The side room surveyed does not have an accessible ensuite.
  • The width of the door opening into the side room is over 75cm.
  • The side room surveyed does not have a ceiling track hoist.
  • There is room for a wheelchair user to manoeuvre around the bed.
  • Bedside storage is not available.
  • The colour contrast between the walls and the floor in the side room is high.
  • The lighting levels in the side room are good.
  • The width of the door opening into the ensuite is over 75cm.
  • There is not a clear unobstructed turning space within the ensuite.
  • The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
  • The colour contrast between the walls and the floor in the ensuite is medium.
  • The lighting levels in the ensuite are good.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is not available on the ward.
  • There are washroom facilities for patients on the ward.
  • There are toilet facilities for patients on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located to the left of the Elgar Unit reception area.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located use the accessible toilets next to the Elgar Unit reception area.
• Visiting Times View
  • Visiting times vary, please contact the ward in advance.
  • Visiting times are 10:00 to 19:00.
  • The visiting times are the same for each day.
  • Protected meal times are between 12:30 to 13:00 and 17:30 to 18:00.
  • Visiting must be booked with the ward in advance, and will be in the family room.

You are on Inside Access (Elgar Unit - Holt Ward). Skip to the next section.

Inside Access (Elgar Unit - Holt Ward)

• There is level access once inside.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is available.
• Pictorial signage is available.
• Dementia friendly signage is provided.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.

You are on Washroom (Assisted Bathroom - Left Hand Transfer). Skip to the next section.

Washroom (Assisted Bathroom - Left Hand Transfer)

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• Washroom Details View
  • The washroom surveyed has a bath, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the ward.
  • The washroom surveyed is located bedroom corridor rooms 10 to 16.
  • The washroom surveyed is approximately 34m from the Holt Ward Entrance.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is shared.
  • There is pictorial, written or text and dementia friendly signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door may be difficult to open.
  • The width of the door opening is 96cm (3ft 2in).
  • The dimensions of the washroom are 460cm x 290cm (15ft 1in x 9ft 6in).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 80cm.
  • As you face the wash basin the wall-mounted grab rails are on both sides.
  • The tap type is sensor. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 83cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 97cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are general waste (with lid) disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 138cm.
  • There is a flush, however it is not on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 62cm.
  • There is not a shelf next to the toilet.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 50cm (1ft 8in).
  • The bath is not height adjustable.
  • The bath tap type is sensor. It is not a mixer tap.
  • There are wall-mounted grab rails available for the bath.
  • A bath hoist is not available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is high.
  • The colour contrast between the internal washroom door and wall is high.
  • The colour contrast between the dropdown rail(s) and wall is high.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
  • The colour contrast between the shower wall-mounted grab rails and wall is high.
  • The colour contrast between the bath wall-mounted grab rails and wall is high.
  • The colour contrast between the washroom floor and walls is high.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Elgar Unit link (new tab) - click here.