Access Guide
Assisted Travel Contact Information
- Assisted Travel Helpline telephone number: 0800 058 2844
- Assisted Travel Text Relay service (for the hard of hearing): 1800 138 1018
- SMS Text: 07860 034 269
- For more information on assisted travel please click here.
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located to the right of the station.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 3 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 250cm x 700cm (8ft 2in x 22ft 12in).
- The nearest designated bay is 5m (5yd 1ft) from the main entrance.
- The furthest designated bay is 17m (18yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located opposite the station.
- There is a dropped kerb from the drop off point.
- There is not tactile paving on the dropped kerb.
Access Point (Main Entrance)
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Access Point
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- This information is for the access point located at the front of the station.
- There is not an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is no gate at this access point.
- The width of the gap is 98cm.
- There are bollards at this access point.
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Ramp/Slope
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- The ramp/slope is located on the approach to the entrance.
- The gradient of the ramp/slope is slight.
Access Point (Ticket Office Entrance)
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Access Point
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- This information is for the access point located at the front of the station, to the right of the main entrance.
- There is not an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is no gate at this access point.
- The width of the gap is 82cm.
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Ramp/Slope
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- The ramp/slope is located on the approach to the entrance.
- The gradient of the ramp/slope is slight.
Reception (Ticket Office)
- The desk/counter is 4m (4yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are low.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
Subway
- There are 15+ well marked medium steps with handrails on both sides leading to platforms 1 & 2.
- Tactile paving is at the top and bottom of both sets of steps.
- There is a steep slope at both ends of the subway.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 13:10 - 06:40.
- There is a ticket office.
- The ticket office is located to the right as you enter.
- The ticket office is 4m (4yd 1ft) from the main entrance.
- The train companies that operate within this station include:.
- Please click here for access information for Great Northern.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are 1 and 2.
- The platform(s) accessed by steps only is / are 1 and 2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Platform 1 Waiting Room
- The waiting room is next to the stairs on platform 1.
- There is a double door to enter with one side of the door locked.
- The door measures 62cm in width, push to open and heavy.
- There is a step in the doorways that is 8cm in height and is well marked out.
- There is metal bench seats in the waiting room which do not have handrails.
- There is an overhead screen and audible announcements available.
- The lighting level is moderate.
Toilet with Adaptations
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.