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Bishop's Stortford Day Service

Windhill, Bishops Stortford, Hertfordshire, CM23 2NF

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Access Guide

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Introduction

  • Services / facilities within the building include a sensory room, a cook and teach kitchen, arts and crafts rooms, a main hall and three meetings rooms, two changing places and four accessible toilets.
  • Comments View
    • There are several seating areas around the building, all of which have step free access and handrails to access.
    • The centre has two busses that provide access to and from the centre and also for access around the community.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Bishop's Stortford.

Opening Times

  • Monday 09:00 - 16:00.
  • Tuesday 09:00 - 16:00.
  • Wednesday 09:00 - 16:00.
  • Thursday 09:00 - 16:00.
  • Friday 09:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are single (with a locked extension leaf).
    • The width of the door opening is 90cm (2ft 11in).

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 350cm x 480cm (11ft 6in x 15ft 9in).
    • The nearest designated bay is 29m (31yd 2ft) from the main entrance.
    • The furthest designated bay is 35m (38yd 10in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located at the front of the building.
    • There is not tactile paving on the dropped kerb.

Reception

  • The desk is 1m (3ft 3in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is not available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music/noise.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are bright.

Changing Places

  • Location and access View
    • The facility is located off the main corridor.
    • The facility is 7m (7yd 1ft) from the main entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • You do not need a key for the facility.
    • The door opens outwards.
    • The door is not push pad activated.
    • The width of the door is 78cm (2ft 7in).
    • The dimensions of the facility are 520cm x 340cm (17ft 1in x 11ft 2in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the left as you face the toilet is 190cm (6ft 3in).
    • The transfer space on the right as you face the toilet is 135cm (4ft 5in).
    • Wall mounted rails are not available.
    • Drop down rails are provided.
    • The type of wash basin is fixed.
    • Wall mounted hand rails are not available at the wash basin.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is available.
    • It is not a push button style alarm.
  • Comments View
    • This changing place has bathing facilities.
    • The bath is height adjustable.
    • There is a mobile manual chair hoist availible.
    • There is a similar changing place located to the rear of the venue.

Toilet with Adaptations

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is 8m (8yd 2ft) from the main entrance.
    • The accessible toilet is located off the main corridor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is not push pad activated.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 250cm x 170cm (8ft 2in x 5ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • There is a medium colour contrast between the internal door and wall.
    • The contrast between the grab rails and wall is good.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There are 3 additional accessible toilets located throughout the building.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Home visits / services are not available.