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Bishop's Stortford Register Office

Riverside House, 2 Hockerill Street, Bishops Stortford, Hertfordshire, CM23 2DL

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Access Guide

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Introduction

  • Services / facilities within the building include; 2 ceremony rooms. One of which is on the ground floor and the additional room is located on the first floor.
  • 2 registration offices. One of which is on the ground floor and the additional room is located on the first floor.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Bishop's Stortford.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Jackson Square Car Park.
    • The car park is located on The Causeway.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located outside the front of the venue.
    • There is a dropped kerb from the drop off point.
    • There is tactile paving on the dropped kerb.

Opening Times

  • Monday 09:00 - 12:00.
  • Tuesday 09:00 - 16:30.
  • Wednesday Closed.
  • Thursday 09:00 - 12:00.
  • Friday Closed.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are light.
  • The door opening is 100cm (3ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open away from you (push).
    • The doors are single width.
    • The door(s) is / are heavy.
    • The door opening is 100cm (3ft 3in) wide.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are varied.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The services / areas on the floors which are not accessible are The Tudor Room, the registrar's office and standard toilets.

Toilet with Adaptations

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on Sworder's Field.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are not available.