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Broxbourne Station

Station Approach, Broxbourne, Hertfordshire, EN10 7AW

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located to the rear of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do need to be booked in advance.
    • There is/are 3 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 350cm x 480cm (11ft 6in x 15ft 9in).
    • The nearest designated bay is 55m (60yd 5in) from the main entrance.
    • The furthest designated bay is 60m (65yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located at the front of the venue.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 130cm (4ft 3in).

Reception (Ticket Office)

  • The desk/counter is 7m (7yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There are ticket barriers in the ticket hall. The width of the wider ticket barrier is 100cm.
  • Opening Times View
    • Monday 06:15 - 20:15.
    • Tuesday 06:15 - 20:15.
    • Wednesday 06:15 - 20:15.
    • Thursday 06:15 - 20:15.
    • Friday 06:15 - 20:15.
    • Saturday 07:15 - 18:45.
    • Sunday 08:15 - 17:45.

Other Floors (Ticket Hall)

  • Steps View
    • The floors which are accessible by stairs are ticket hall - footbridge.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (Ticket Hall)

  • There is a lift for public use.
  • The lift is located in the ticket hall.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are ticker hall - footbridge.
  • The lift is approximately 15m (16yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 210cm x 210cm (6ft 11in x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Train Station

  • There are generally 4 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 00.25-05.10.
  • There is a ticket office.
  • The ticket office is located in the main entrance foyer.
  • The ticket office is 7m (7yd 1ft) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Abellio Greater Anglia.
  • There is a taxi rank at the station.
  • The taxi rank is located to the right of the main entrance.
  • The taxi rank is 18m (19yd 2ft) from the main entrance.
  • Shops and services within the station include Amigos Coffee and Nibbles.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1,2,3 and 4.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3 and 4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1,2,3 and 4.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please ask a member of staff.
  • Comments View
    • Help points are available on each platform (photograph 4).

Footbridge - Platform

  • The footbridge gives access to all platforms.
  • There are 15+ clearly marked deep steps, with handrails on both sides.

Lift (Footbridge - Platforms 1 & 2)

  • There is a lift for public use.
  • The lift is located on the footbridge.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are footbridge - platforms 1 & 2.
  • The lift is approximately 36m (39yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 210cm x 210cm (6ft 11in x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Lift (Footbridge - Platform 3 & 4)

  • There is a lift for public use.
  • The lift is located on the footbridge.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are footbridge - platform 3 & 4.
  • The lift is approximately 57m (62yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 210cm x 210cm (6ft 11in x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is Braille , tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 17m (18yd 1ft) from the ticket hall lift.
    • This accessible toilet is located in the centre of the footbridge.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 190cm x 210cm (6ft 3in x 6ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 130cm (4ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.