Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located to the rear of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders can be booked in advance.
- There is/are 3 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 350cm x 480cm (11ft 6in x 15ft 9in).
- The nearest designated bay is 55m (60yd 5in) from the main entrance.
- The furthest designated bay is 60m (65yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located at the front of the venue.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 130cm (4ft 3in).
Reception (Ticket Office)
- The desk/counter is 7m (7yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- There are ticket barriers in the ticket hall. The width of the wider ticket barrier is 100cm.
Other Floors (Ticket Hall)
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Steps
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- The floors which are accessible by stairs are ticket hall - footbridge.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift (Ticket Hall)
- There is a lift for public use.
- The lift is located in the ticket hall.
- The lift is a standard lift.
- The floors which are accessible by this lift are ticker hall - footbridge.
- The lift is approximately 15m (16yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 210cm x 210cm (6ft 11in x 6ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Train Station
- There are generally 4 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 00.25-05.10.
- There is a ticket office.
- The ticket office is located in the main entrance foyer.
- The ticket office is 7m (7yd 1ft) from the main entrance.
- The train companies that operate within this station include:.
- Please click here for access information for Abellio Greater Anglia.
- There is a taxi rank at the station.
- The taxi rank is located to the right of the main entrance.
- The taxi rank is 18m (19yd 2ft) from the main entrance.
- Shops and services within the station include Amigos Coffee and Nibbles.
- All key concourse shops and services have level access.
- There are 4 platform(s) in the station.
- The platform(s) accessed by lift is / are 1,2,3 and 4.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3 and 4.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1,2,3 and 4.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, please ask a member of staff.
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Comments
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- Help points are available on each platform (photograph 4).
Footbridge - Platform
- The footbridge gives access to all platforms.
- There are 15+ clearly marked deep steps, with handrails on both sides.
Lift (Footbridge - Platforms 1 & 2)
- There is a lift for public use.
- The lift is located on the footbridge.
- The lift is a standard lift.
- The floors which are accessible by this lift are footbridge - platforms 1 & 2.
- The lift is approximately 36m (39yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 210cm x 210cm (6ft 11in x 6ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Lift (Footbridge - Platform 3 & 4)
- There is a lift for public use.
- The lift is located on the footbridge.
- The lift is a standard lift.
- The floors which are accessible by this lift are footbridge - platform 3 & 4.
- The lift is approximately 57m (62yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 210cm x 210cm (6ft 11in x 6ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Toilet with Adaptations
- There is an/are accessible toilet(s) within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is written text, tactile, pictorial and Braille signage on or near the toilet door.
- This accessible toilet is approximately 17m (18yd 1ft) from the ticket hall lift.
- This accessible toilet is located in the centre of the footbridge.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens inwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 190cm x 210cm (6ft 3in x 6ft 11in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 130cm (4ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located in the centre of the footbridge.
- The female and male toilets are 16m (17yd 1ft) from the ticket hall lift.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- Lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.