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Cheshunt Station

Windmill Lane, Cheshunt, Hertfordshire, EN8 9AQ

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located off Windmill Lane.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 3 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 380cm x 450cm (12ft 6in x 14ft 9in).
    • The nearest designated bay is 13m (14yd 8in) from the main entrance.
    • The furthest designated bay is 20m (21yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • The patron does have to cross a road.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Ticket Office)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 155cm (5ft 1in).

Outside Access (Platform 1)

  • This information is for the entrance located off Windmill lane.
  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 100cm (3ft 3in).

Level Change (Platform 1)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp does have handrails.
  • The handrails are on both sides.

Outside Access (Platform 2 and 3)

  • This information is for the entrance located off Windmill Lane.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 280cm (9ft 2in).

Reception (Ticket Office)

  • The desk/counter is 7m (7yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There is an accessible gate (100cm) next to the ticket barriers.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 19.45-06.00.
  • There is a ticket office.
  • The ticket office is located ahead as you enter the ticket office entrance.
  • The ticket office is 5m (5yd 1ft) from the ticket office entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Abellio Greater Anglia.
  • Please click here for access information for London Overground.
  • There is a taxi rank at the station.
  • The taxi rank is located to the right as you face the station.
  • The taxi rank is 16m (17yd 1ft) from the main entrance.
  • Shops and services within the station include a coffee kiosk.
  • All key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • The platform(s) which has/have level access is / are 2 and 3.
  • The platform(s) accessed by ramp / slope is / are 1.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1, 2 and 3.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1, 2 and 3.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please ask a member of staff.

Platform - Footbridge

  • The footbridge gives access to platforms 1,2 and 3.
  • There are 15+ clearly marked, medium height steps with handrails on both sides.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 7m (7yd 1ft) from the ticket office entrance.
    • This accessible toilet is located in the ticket hall.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the ticket office.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 220cm x 150cm (7ft 3in x 4ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 73cm (2ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.