You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a drug and alcohol recovery service.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Hatfield.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 17:00.
• Tuesday 13:30 - 17:00.
• Wednesday 12:30 - 20:00.
• Thursday 09:30 - 17:00.
• Friday 09:30 - 17:00.
• Saturday 10:00 - 13:00.
• Sunday Closed.

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• Comments View
  • The service is closed on Bank Holidays (including Christmas Day and New Years Day).

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the side of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 1 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 235cm x 685cm (7ft 9in x 22ft 6in).
  • The nearest designated bay is 10m (10yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are single.
• The door(s) is / are light.
• The width of the door opening is 90cm (2ft 11in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are light.
  • The width of the door opening is 78cm (2ft 7in).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 125cm (4ft 1in).

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 3m (3yd 10in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

You are on Accessible Toilet (Interview Area). Skip to the next section.

Accessible Toilet (Interview Area)

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is written text signage on or near the toilet door.
  • This accessible toilet is approximately 12m (13yd 4in) from the reception desk.
  • The accessible toilet is located off the main corridor.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 78cm (2ft 7in).
  • The door is light.
  • The dimensions of the accessible toilet are 155cm x 270cm (5ft 1in x 8ft 10in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 82cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 77cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Toilet (Entrance Hall). Skip to the next section.

Accessible Toilet (Entrance Hall)

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is written text and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 5m (5yd 1ft) from the main entrance.
  • The accessible toilet is located immediately beyond the entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 77cm (2ft 6in).
  • The door is light.
  • The dimensions of the accessible toilet are 140cm x 140cm (4ft 7in x 4ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 86cm (2ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left as you enter.
  • The female and male toilets are 5m (5yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are available.