Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking (Platform 4)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located on Station Approach.
- The car park type is open air/surface.
- There is/are 0 designated parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Parking (Platform 1)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located on Station Road.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 5 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 500cm x 600cm (16ft 5in x 19ft 8in).
- The nearest designated bay is 15m (16yd 1ft) from the platform 1 entrance.
- The furthest designated bay is 40m (43yd 2ft) from the platform 1 entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Opening Times
- The venue is open 24hrs.
Outside Access (Platform 4 Entrance)
- This information is for the entrance located on Station Approach.
- There is not level access into the venue.
- There are no doors at this entrance.
- The door opening is 270cm (8ft 10in) wide.
Level Change (Platform 4 Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located on the path leading to the entrance.
Outside Access (Ticket Office Entrance)
- This information is for the entrance located on Station Approach.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are double width.
- The door(s) is / are light.
- The door opening is 130cm (4ft 3in) wide.
Level Change (Ticket Office Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
Outside Access (Platform 1 Entrance)
- This information is for the entrance located in the car park.
- There is not level access into the venue.
- There are no doors at this entrance.
- The door opening is 120cm (3ft 11in) wide.
Level Change (Platform 1 Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the right as you face the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp or slope is 120cm (3ft 11in).
- There is a / are step(s) to access this area / service.
- The step(s) is/are located to the right as you face the entrance.
- There is / are 4 step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is / are medium height.
- The steps do have handrails.
- The handrails are on both sides.
- The ramp/slope does bypass the step(s).
Counter (Ticket Office)
- The counter is 6m (6yd 1ft) from the entrance.
- There is level access to the counter from the entrance.
- There is is a touchscreen.
- The touch screen is at a suitable height for a wheelchair user.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 90cm (2ft 11in).
- There is a lowered section.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The height of the counter is medium height (77cm - 109cm).
- Staff are trained to use the system.
- Lighting levels are medium.
Train Station
- There are generally 4 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- There is a ticket office.
- The ticket office is located by platform 4.
- The ticket office is 6m (6yd 1ft) from the ticket office entrance.
- The train companies operating from within this station are Thames Link & Great Northern.
- Please click here for access information for Thameslink.
- There is a taxi rank at the station.
- The taxi rank is located on Station Approach.
- The taxi rank is 10m (10yd 2ft) from the Station Approach entrance.
- Shops and services within the station include Harp News and Cravin Coffee Shop.
- All key concourse shops and services have level access.
- There are 4 platform(s) in the station.
- The platform(s) accessed by lift is / are 1-2-3-4.
- The platform(s) accessed by ramp / slope is / are 1-2.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2-3-4.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are 1-2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1-2-3-4.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, contact member of staff.
Footbridge - Platforms
- There is a footbidge with 15+ well marked, medium steps with landings and hand rails on both sides leading to all platforms.
Lift
- There is a lift for public use.
- The lift is located on all platforms.
- The lift is a standard lift.
- The lift is 18m (19yd 2ft) from the Station Approach entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- There are similar lifts on all platforms.
Toilet with Adaptations
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on platform 4.
- The female and male toilets are 18m (19yd 2ft) from the Station Approach entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
- Home visits / services are not available.