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Hertford North Station

North Road, Hertford, Hertfordshire, SG14 1NB

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Access Guide

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Introduction

  • There is step free access to the booking office and lift access to both London and services to Stevenage and the North. .
  • Mobility impaired passengers from the North and Stevenage are advised that there is no accessibility on platform 1.
  • Please contact the helpline on 0800 058 2844 for alternative arrangements to be made. .
  • Step-free access between the train and platform requires a staff operated ramp. If you require a ramp or need help getting on and off the trains, please telephone the helpline on 0800 058 2844, textphone 0800 138 1018 or email [email protected] 24 hours before the day of travel to ensure arrangements are in place.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located opposite the station.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 8 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 370cm x 600cm (12ft 2in x 19ft 8in).
    • The nearest Blue Badge bay is 56m (61yd 9in) from the main entrance.
    • The furthest Blue Badge bay is 81m (88yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally busy.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Opening Times (Station)

  • The venue is open 24hrs.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located to the front of the building.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) may be difficult to open.
    • The door(s) is/are double width.
    • The width of the door opening is 112cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Reception (Ticket Office)

  • The desk is 8m (8yd 2ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The hearing system is not available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Level Change (Subway)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left of the stairs.
  • The ramp does have handrails.
  • The handrails are on the left going up.
  • Comments View
    • The subway leads to the lift for access to platforms 2 & 3.

Level Change (Concourse to Platforms)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading from the concourse to platforms 1,2 & 3.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift

  • There is a lift for public use.
  • The lift is located in the subway.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Subway - Platforms 2 & 3.
  • The lift is approximately 35m (38yd 10in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 126cm x 140cm (4ft 2in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 28m (30yd 1ft) from the lift.
  • This office is located on platform 3.
  • There is a ticket office.
  • The ticket office is located on the left as you enter.
  • The ticket office is 8m (8yd 2ft) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Northern.
  • There is a taxi rank at the station.
  • The taxi rank is located to the right of the main entrance.
  • The taxi rank is 6m (6yd 1ft) from the main entrance.
  • Shops and services within the station include Mind the Gap.
  • All key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • The platform(s) accessed by lift is / are 2 & 3.
  • The platform(s) accessed by steps only is / are 1.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 2 & 3.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are none.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 2.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Waiting Room / Area (Platform 2)

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 90cm.
  • The type of flooring is wood.
  • There is flooring in the waiting room/area which is shiny and could cause issues with glare or look slippery to some people.
  • There is room for a wheelchair user to manoeuvre.
  • Seating in this area includes; chairs with armrests.
  • All chairs are permanently fixed.
  • There is a high colour contrast between the walls and floor.
  • Lighting levels are good.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • There is space for an assistance dog to rest within the seating area.
  • Vending machines are not available.
  • Comments View
    • There is a touch pad to enter and exist the waiting room.
    • The touch pad is located to your left at height of 100cm.

Toilet with Adaptations (Platform 2- Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the lift on platform 2 and 3.
    • This accessible toilet is located in the waiting room on platform 2 and 3.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is not push pad activated.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 170cm x 356cm (5ft 7in x 11ft 8in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 108cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.