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Hertford North Station

North Road, Hertford, Hertfordshire, SG14 1NB

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Access Guide

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Introduction

  • There is step free access to the booking office and lift access to both London and services to Stevenage and the North. Mobility impaired passengers from the North and Stevenage are advised that there is no accessibility on platform 1.
  • Please contact the helpline on 0800 058 2844 for alternative arrangements to be made. .
  • Step-free access between the train and platform requires a staff operated ramp. If you require a ramp or need help getting on and off the trains, please telephone the helpline on 0800 058 2844, textphone 0800 138 1018 or email assistedtravel@greatnorthernrail.com 24 hours before the day of travel to ensure arrangements are in place.

Opening Times (Station)

  • The venue is open 24hrs.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located opposite the station.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 8 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 600cm (12ft 2in x 19ft 8in).
    • The nearest designated bay is 56m (61yd 9in) from the main entrance.
    • The furthest designated bay is 81m (88yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does have to cross a road.
    • The road is generally busy.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open both ways.
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 112cm (3ft 8in) wide.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Reception (Ticket Office)

  • The desk is 8m (8yd 2ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The hearing system is not available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 06:40 - 19:00.
    • Tuesday 06:40 - 19:00.
    • Wednesday 06:40 - 19:00.
    • Thursday 06:40 - 19:00.
    • Friday 06:40 - 19:00.
    • Saturday 07:45 - 14:10.
    • Sunday Closed.

Level Change (Subway)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left of the stairs.
  • The ramp/slope is moderate.
  • The ramp does have handrails.
  • The handrails are on the left going up.
  • Comments View
    • The subway leads to the lift for access to platforms 2 & 3.

Level Change (Concourse to Platforms)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading from the concourse to platforms 1,2 & 3.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift

  • There is a lift for public use.
  • The lift is located in the subway.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Subway - Platforms 2 & 3.
  • The lift is approximately 35m (38yd 10in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 126cm x 140cm (4ft 2in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 28m (30yd 1ft) from the lift.
  • This office is located on platform 3.
  • There is a ticket office.
  • The ticket office is located on the left as you enter.
  • The ticket office is 8m (8yd 2ft) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Northern.
  • There is a taxi rank at the station.
  • The taxi rank is located to the right of the main entrance.
  • The taxi rank is 6m (6yd 1ft) from the main entrance.
  • Shops and services within the station include Mind the Gap.
  • All key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • The platform(s) accessed by lift is / are 2 & 3.
  • The platform(s) accessed by steps only is / are 1.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 2 & 3.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are none.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.