You are on Introduction. Skip to the next section.

Introduction

• There is step free access to the booking office and lift access to both London and services to Stevenage and the North. .
• Mobility impaired passengers from the North and Stevenage are advised that there is no accessibility on platform 1.
• Please contact the helpline on 0800 058 2844 for alternative arrangements to be made. .
• Step-free access between the train and platform requires a staff operated ramp. If you require a ramp or need help getting on and off the trains, please telephone the helpline on 0800 058 2844, textphone 0800 138 1018 or email [email protected] 24 hours before the day of travel to ensure arrangements are in place.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located opposite the station.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 8 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 370cm x 600cm (12ft 2in x 19ft 8in).
  • The nearest Blue Badge bay is 56m (61yd 9in) from the main entrance.
  • The furthest Blue Badge bay is 81m (88yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally busy.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• The venue is open 24hrs.

Collapse all Expand all

• Comments View
  • A member of staff is on duty 24 hours a day.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located to the front of the building.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width.
  • The width of the door opening is 112cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk is 8m (8yd 2ft) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The hearing system is not available only on request.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Level Change (Subway). Skip to the next section.

Level Change (Subway)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the left of the stairs.
• The ramp/slope is moderate.
• The ramp does have handrails.
• The handrails are on the left going up.

Collapse all Expand all

• Comments View
  • The subway leads to the lift for access to platforms 2 & 3.

You are on Level Change (Concourse to Platforms). Skip to the next section.

Level Change (Concourse to Platforms)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading from the concourse to platforms 1,2 & 3.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are bright.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the subway.
• The lift is a standard lift.
• The floors which are accessible by this lift are Subway - Platforms 2 & 3.
• The lift is approximately 35m (38yd 10in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 126cm x 140cm (4ft 2in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 28m (30yd 1ft) from the lift.
• This office is located on platform 3.
• There is a ticket office.
• The ticket office is located on the left as you enter.
• The ticket office is 8m (8yd 2ft) from the main entrance.
• The train companies that operate within this station include:.
• Please click here for access information for Great Northern.
• There is a taxi rank at the station.
• The taxi rank is located to the right of the main entrance.
• The taxi rank is 6m (6yd 1ft) from the main entrance.
• Shops and services within the station include Mind the Gap.
• All key concourse shops and services have level access.
• There are 3 platform(s) in the station.
• The platform(s) accessed by lift is / are 2 & 3.
• The platform(s) accessed by steps only is / are 1.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 2 & 3.

Collapse all Expand all

• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are none.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 2.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Waiting Room / Area (Platform 2). Skip to the next section.

Waiting Room / Area (Platform 2)

• There is a waiting room / area.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 90cm (2ft 11in).
• The type of flooring is wood.
• There is flooring in the waiting room/area which is shiny and could cause issues with glare or look slippery to some people.
• There is room for a wheelchair user to manoeuvre.
• Seating in this area includes; chairs with armrests.
• All chairs are permanently fixed.
• The colour contrast between the walls and floor is good.
• Lighting levels are good.
• The waiting room / area does not have background music playing.
• There is not a television.
• There is space for an assistance dog to rest within the seating area.
• Vending machines are not available.

Collapse all Expand all

• Comments View
  • There is a touch pad to enter and exist the waiting room.
  • The touch pad is located to your left at height of 100cm.

You are on Accessible Toilet (Platform 2- Left Hand Transfer). Skip to the next section.

Accessible Toilet (Platform 2- Left Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 12m (13yd 4in) from the lift on platform 2 and 3.
  • This accessible toilet is located in the waiting room on platform 2 and 3.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is not push pad activated.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 170cm x 356cm (5ft 7in x 11ft 8in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 108cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on platform 2.
  • The female toilet(s) is/are approximately 26m (28yd 1ft) from the lift.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on platform 2.
  • The male toilet(s) is/are approximately 37m (40yd 1ft) from the lift.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.
• Access to Standard Female and Male Toilet(s) View
  • Inside the venue, there is not level access to the female and male toilets.
• Comments View
  • There is a shallow step leading to both the standard female and male toilets.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.