Access Guide
Introduction
- Services / facilities within the building include meeting/conference rooms and a marquee for events.
- Services / facilities within the grounds include safari golf, national speedway museum, jungle theatre, woodland railway, animal resource centre, play areas and tumble jungle soft play.
- Related link Paradise Wildlife Park - Discovery Centre.
- Https://www.accessable.co.uk/hertfordshire-county-council/access-guides/paradise-wildlife-park-discovery-centre
- Related link Paradise Wildlife Park - Jumble Jungle Cafe.
- Https://www.accessable.co.uk/hertfordshire-county-council/access-guides/paradise-wildlife-park-jumble-jungle-cafe
- Related link Paradise Wildlife Park - Jungle Trading Post.
- Https://www.accessable.co.uk/hertfordshire-county-council/access-guides/paradise-wildlife-park-jungle-trading-post
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Comments
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- Paradise Wildlife Park - Safari Sams Diner.
- https://www.accessable.co.uk/hertfordshire-county-council/access-guides/paradise-wildlife-park-sarafi-sam-s-diner
- Paradise Wildlife Park - Tiger Tree Tops Cafe.
- https://www.accessable.co.uk/hertfordshire-county-council/access-guides/paradise-wildlife-park-tiger-tree-tops-cafe
- If you require transport to paradise wildlife park from Broxbourne station, the venue offers a pick up service. There is a small fee of £3 per adult return and £1 per child (up to the age of 15).
- Under 2's go free.
- Please call the number provided at the station so this can be arranged.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Broxbourne.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the rear of the park.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 350cm x 450cm (11ft 6in x 14ft 9in).
- The nearest designated bay is 44m (48yd 4in) from the welcome centre.
- The furthest designated bay is 90m (98yd 1ft) from the welcome centre.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Opening Times (Summer)
- Monday 09:30 - 18:00.
- Tuesday 09:30 - 18:00.
- Wednesday 09:30 - 18:00.
- Thursday 09:30 - 18:00.
- Friday 09:30 - 18:00.
- Saturday 09:30 - 18:00.
- Sunday 09:30 - 18:00.
Opening Times (Autumn and Winter)
- Monday 09:30 - 17:00.
- Tuesday 09:30 - 17:00.
- Wednesday 09:30 - 17:00.
- Thursday 09:30 - 17:00.
- Friday 09:30 - 17:00.
- Saturday 09:30 - 17:00.
- Sunday 09:30 - 17:00.
Outside Access (Funland Entrance)
- This information is for the entrance located to the right of the welcome centre ticket office.
- There is level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are light.
- The width of the door opening is 130cm (4ft 3in).
Reception (Welcome Centre Ticket Office)
- The desk/counter is 3m (3yd 10in) from the funland entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is not a hearing assistance system.
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Comments
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- The park bus stops at the front of the centre.
- The park has wheelchairs available to use.
- Pre-booking and a deposit is required.
Pathways
- The pathways are tarmac, concrete and compact earth.
- Pathways vary in width from 110-300cm.
- There are some uneven areas throughout the park that might require assitance.
- The pathways a mostly level throughout the park with some slopes varying from easy to moderate.
- There is seating available along the pathways in this park.
- There is some signage available throughout the park.
Safari Crazy Golf
- Throughout the course there are various depths of steps ranging from shallow to medium.
- The course has various slopes and ramps throughout.
- Hole 17 has six deep steps with handrails on both sides.
- The surfaces of the paths in crazy golf vary from astro turf, carpet and concrete.
Birds of Paradise and Picnic Area
- The pathway around the birds of paradise is tarmac and the widths vary from 90-150cm.
- There is a picnic area with several picnic tables available with the ground around the tables being wood chippings.
- The bird show zone has seating all round and designated places for wheelchair users.
- There are a variety of birds to see although some are more nervous than others and stay in hiding.
- Shows are during the day, please check the times of these at the discovery centre.
- There is also a small children's play area to the left of the pond as you exit the birds of paradise.
Children's Undercover Play
- There is a soft play area available with, slides, picnic benches and two snack bars.
Tree Top Walk
- The ramped entrance and exit to the tree tops walk is to the rear of the lions viewing gallery.
- The width of the walkway varies from 150-210cm.
- The walkway has various slopes all the way round ranging from easy to steep.
- There are several stairwells on route with 15+ moderate steps and handrails on both sides.
Old McDonald's Farm
- There are double permanently held open doors at the entrance and exit.
- The width of the doors is 160cm.
- There is an moderate slope leading to the entrance.
Woodland Trail
- The trail is approximately 1/2mile long and will take you past the red foxes, owls, deer, reindeer, dinosaur augmented trail and bring you out next to adventure land.
- Pathways are part wooden and part compact earth and can be very muddy depending on the weather.
Funland
- Formula Fun, Woodland Railway, Pirates Cove, Sand Pit Play, Construction Central and Adventure Play are all available.
- There are some accessible facilities available in the children's play area.
- The pathways around funland are of various widths and are tarmac.
- There are several picnic benches throughout.
- There is signage throughout funland.
Refreshments
- There are several outlets around the park serving snacks and refreshments, ranging from baguettes, sandwiches and bagels to hot dogs, jacket potatoes and gourmet steak burgers. A selection of children's meal boxes are available and a variety of snacks including cookies, muffins, ice creams and crisps.
Changing Places (Car Park)
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Location and access
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- The facility is located to the left of the Discovery Office.
- The facility is approximately 7m (7yd 1ft) from the Discovery Office.
- There is not level access to the facility.
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Dimensions and features
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- You do need a key for the facility.
- It is not a radar key.
- The key can be obtained from staff at the Discovery Office.
- The door opens outwards.
- The width of the door is 90cm (2ft 11in).
- The dimensions of the facility are 270cm x 270cm (8ft 10in x 8ft 10in).
- The facility changing bench height is adjustable.
- The facility changing bench is free standing.
- The length of the facility changing bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in cubicle.
- The sling is attached to the hoist by hook and loop.
- The facility toilet has a transfer space on one side only.
- The transfer space on the right as you face the toilet is 80cm (2ft 7in).
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall mounted grab rails are on both sides.
- Drop down rails are provided for the toilet.
- As you face the toilet the drop down rail(s) is/are on the right.
- The type of wash basin is fixed.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on the right.
- Disposal facilities are available.
- A privacy screen is not available.
- Wide tear off paper roll is available.
- The facility has a non-slip floor.
- A functioning emergency alarm is available.
Toilet with Adaptations (Car Park)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 7m (7yd 1ft) from the discovery centre entrance.
- This accessible toilet is located to the left of the discovery centre.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 170cm x 250cm (5ft 7in x 8ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 74cm (2ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and waste paper pedal bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 40cm (1ft 4in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 80cm (2ft 7in).
Standard Toilet(s) (Car Park)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located to the right as you face the toilet block.
- The female toilet(s) is/are approximately 7m (7yd 1ft) from the discovery centre entrance.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located to the left as you face the toilet block.
- The male toilet(s) is/are 7m (7yd 1ft) from the discovery centre entrance.
- Inside the venue, there is not level access to the male toilet(s).
- Lighting levels are bright.
Level Change (Car Park Toilets and Changing Place)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the right as you face the toilet block.
- The ramp does have handrails.
- The handrails are on the left going up.
- The width of the ramp/slope is 110cm (3ft 7in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the left as you face the toilet block.
- There is/are 1 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are shallow (2cm - 10cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up the step(s).
- The ramp/slope does bypass the step(s).
Toilet with Adaptations (Old McDonald's Farm)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the Old McDonald's Farm entrance.
- This accessible toilet is located to the left of the toilet block.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 240cm x 170cm (7ft 10in x 5ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 90cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 85cm (2ft 9in).
Standard Toilet(s) (Old McDonald's Farm)
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located to the left as you face the toilet block.
- The female toilet(s) is/are approximately 10m (10yd 2ft) from the Old McDonald's Farm entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located to the right as you face the toilet block.
- The male toilet(s) is/are approximately 10m (10yd 2ft) from the Old McDonald's Farm entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are bright.
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Comments
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- At the time of survey it was not possible to photograph the facilities.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located to the rear of car park 2.
- A member of staff trained in BSL skills is not normally on duty.