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Paradise Wildlife Park

White Stubbs Lane, Broxbourne, Hertfordshire, EN10 7QA

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Access Guide

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Introduction

Opening Times (Summer)

  • Monday 09:30 - 18:00.
  • Tuesday 09:30 - 18:00.
  • Wednesday 09:30 - 18:00.
  • Thursday 09:30 - 18:00.
  • Friday 09:30 - 18:00.
  • Saturday 09:30 - 18:00.
  • Sunday 09:30 - 18:00.

Opening Times (Autumn and Winter)

  • Monday 09:30 - 17:00.
  • Tuesday 09:30 - 17:00.
  • Wednesday 09:30 - 17:00.
  • Thursday 09:30 - 17:00.
  • Friday 09:30 - 17:00.
  • Saturday 09:30 - 17:00.
  • Sunday 09:30 - 17:00.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Broxbourne.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the rear of the park.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 350cm x 450cm (11ft 6in x 14ft 9in).
    • The nearest designated bay is 44m (48yd 4in) from the welcome centre.
    • The furthest designated bay is 90m (98yd 1ft) from the welcome centre.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Funland Entrance)

  • This information is for the entrance located to the right of the welcome centre ticket office.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are light.
  • The width of the door opening is 130cm (4ft 3in).

Reception (Welcome Centre Ticket Office)

  • The desk/counter is 3m (3yd 10in) from the funland entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • The park bus stops at the front of the centre.
    • The park has wheelchairs available to use.
    • Pre-booking and a deposit is required.

Pathways

  • The pathways are tarmac, concrete and compact earth.
  • Pathways vary in width from 110-300cm.
  • There are some uneven areas throughout the park that might require assitance.
  • The pathways a mostly level throughout the park with some slopes varying from easy to moderate.
  • There is seating available along the pathways in this park.
  • There is some signage available throughout the park.

Safari Crazy Golf

  • Throughout the course there are various depths of steps ranging from shallow to medium.
  • The course has various slopes and ramps throughout.
  • Hole 17 has six deep steps with handrails on both sides.
  • The surfaces of the paths in crazy golf vary from astro turf, carpet and concrete.

Birds of Paradise and Picnic Area

  • The pathway around the birds of paradise is tarmac and the widths vary from 90-150cm.
  • There is a picnic area with several picnic tables available with the ground around the tables being wood chippings.
  • The bird show zone has seating all round and designated places for wheelchair users.
  • There are a variety of birds to see although some are more nervous than others and stay in hiding.
  • Shows are during the day, please check the times of these at the discovery centre.
  • There is also a small children's play area to the left of the pond as you exit the birds of paradise.

Children's Undercover Play

  • There is a soft play area available with, slides, picnic benches and two snack bars.

Tree Top Walk

  • The ramped entrance and exit to the tree tops walk is to the rear of the lions viewing gallery.
  • The width of the walkway varies from 150-210cm.
  • The walkway has various slopes all the way round ranging from easy to steep.
  • There are several stairwells on route with 15+ moderate steps and handrails on both sides.

Old McDonald's Farm

  • There are double permanently held open doors at the entrance and exit.
  • The width of the doors is 160cm.
  • There is an moderate slope leading to the entrance.

Woodland Trail

  • The trail is approximately 1/2mile long and will take you past the red foxes, owls, deer, reindeer, dinosaur augmented trail and bring you out next to adventure land.
  • Pathways are part wooden and part compact earth and can be very muddy depending on the weather.

Funland

  • Formula Fun, Woodland Railway, Pirates Cove, Sand Pit Play, Construction Central and Adventure Play are all available.
  • There are some accessible facilities available in the children's play area.
  • The pathways around funland are of various widths and are tarmac.
  • There are several picnic benches throughout.
  • There is signage throughout funland.

Refreshments

  • There are several outlets around the park serving snacks and refreshments, ranging from baguettes, sandwiches and bagels to hot dogs, jacket potatoes and gourmet steak burgers. A selection of children's meal boxes are available and a variety of snacks including cookies, muffins, ice creams and crisps.

Changing Places (Car Park)

  • Location and access View
    • The facility is located to the left of the Discovery Office.
    • The facility is approximately 7m (7yd 1ft) from the Discovery Office.
    • There is not level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is not a radar key.
    • The key can be obtained from staff at the Discovery Office.
    • The door opens outwards.
    • The width of the door is 90cm (2ft 11in).
    • The dimensions of the facility are 270cm x 270cm (8ft 10in x 8ft 10in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is corner.
    • The transfer space on the right as you face the toilet is 80cm (2ft 7in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided for the toilet.
    • As you face the toilet the drop down rail(s) is/are on the right.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on the right.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.

Accessible Toilet (Car Park)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 7m (7yd 1ft) from the discovery centre entrance.
    • This accessible toilet is located to the left of the discovery centre.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 170cm x 250cm (5ft 7in x 8ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 74cm (2ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 40cm (1ft 4in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 80cm (2ft 7in).

Standard Toilet(s) (Car Park)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the right as you face the toilet block.
    • The female toilet(s) is/are approximately 7m (7yd 1ft) from the discovery centre entrance.
    • Inside the venue, there is not level access to the female toilet(s).
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the left as you face the toilet block.
    • The male toilet(s) is/are 7m (7yd 1ft) from the discovery centre entrance.
    • Inside the venue, there is not level access to the male toilet(s).
    • Lighting levels are bright.

Level Change (Car Park Toilets and Changing Place)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the right as you face the toilet block.
  • The ramp does have handrails.
  • The handrails are on the left going up.
  • The width of the ramp/slope is 110cm (3ft 7in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left as you face the toilet block.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).
  • The ramp/slope does bypass the step(s).

Accessible Toilet (Old McDonald's Farm)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the Old McDonald's Farm entrance.
    • This accessible toilet is located to the left of the toilet block.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 240cm x 170cm (7ft 10in x 5ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 85cm (2ft 9in).

Standard Toilet(s) (Old McDonald's Farm)

  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the left as you face the toilet block.
    • The female toilet(s) is/are approximately 10m (10yd 2ft) from the Old McDonald's Farm entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the right as you face the toilet block.
    • The male toilet(s) is/are approximately 10m (10yd 2ft) from the Old McDonald's Farm entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are bright.
  • Comments View
    • At the time of survey it was not possible to photograph the facilities.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located to the rear of car park 2.
  • A member of staff trained in BSL skills is not normally on duty.