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Royston Station

Kneesworth Street, Royston, Hertfordshire, SG8 5AH

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking (Platform 1 South)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located to the left when facing the main entrance.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 489cm x 526cm (16ft 1in x 17ft 3in).
    • The nearest designated bay is 24m (26yd 9in) from the main entrance - platform 1 south entrance.
    • The furthest designated bay is 32m (34yd 2ft) from the main entrance - platform 1 south entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • There are clearly marked walkways located within this car park leading to the entrance.

Parking (Platform 2 North)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located to the right when facing the Platform 2 Entrance.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 359cm x 530cm (11ft 9in x 17ft 5in).
    • The nearest Blue Badge bay is 1m (3ft 3in) from the rear entrance - platform 2 north entrance.
    • The furthest Blue Badge bay is 11m (12yd 1in) from the rear entrance - platform 2 north entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Assisted Travel Contact Information

COVID-19 Information

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the side of Platform 1.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 155cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located on the approach to the entrance.
    • The gradient of the ramp/slope is slight.

Access Point (Rear Entrance)

  • Access Point View
    • This information is for the access point located at the side of Platform 2 leading to the Car Park on Platform 2.
    • There is not an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • There is a gate which opens towards you (pull).
    • The gate is permanently held open.
    • The width of the gap is 109cm.
    • This gate is usually held open and often manned with a member of staff during peak periods.
  • Ramp/Slope View
    • The ramp/slope is located on the approach to the gate from the car park.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 125cm (4ft 1in).

Reception (Ticket Office Platform 1)

  • The desk/counter is 4m (4yd 1ft) from the Main Entrance- Platform 1 South.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 06:00 - 20:00.
    • Tuesday 06:00 - 20:00.
    • Wednesday 06:00 - 20:00.
    • Thursday 06:00 - 20:00.
    • Friday 06:00 - 20:00.
    • Saturday 07:00 - 20:00.
    • Sunday 09:15 - 17:30.

Station News - Ticket Office Platform 1

  • The shop is on the left as you enter the ticket office from the main entrance on platform1.
  • There is a single door measuring 77cm in width, which is heavy and opens away from you (push).
  • There is an easy ramp/slope in front of the door to enter which is 80cm in width and has no handrails.
  • The shop has a counter on the left as you enter and sells various newspapers, snacks and drinks.

Ticket Barrier - Ticket Office Platform 1

  • The ticket barriers are located in the ticket office, directly ahead as you enter from the main entrance
  • The standard ticket barriers open automatically away from you and have an opening width of 62cm.
  • The wide ticket barriers open automatically away from you and have an opening width of 106cm.
  • The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children and luggage.
  • There is a member of staff available at the ticket barriers for any assistance needs or queries.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 8m (8yd 2ft) from the main entrance - platform 1 south.
  • This office is located to the right as you enter the main entrance - platform 1 south, on platform 1.
  • There is a ticket office.
  • The ticket office is located to the right as you enter the main entrance - platform 1 south.
  • The ticket office is 1m (3ft 3in) from the main entrance - platform 1 south.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Northern.
  • There is a taxi rank at the station.
  • The taxi rank is located within the platform 1 south car park.
  • The taxi rank is 9m (9yd 2ft) from the main entrance - platform 1 south.
  • Shops and services within the station include the Royston Crow and Cravin Coffee.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 1-2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Level Change (Footbridge Platforms 1 and 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on both platforms.
  • There is/are 15_ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • Photographs 1 and 2 show the stairs on Platform 1 to the Footbridge.
    • Photographs 3 and 4 show the Footbridge between platforms.
    • Photographs 5 and 6 show the stairs on Platform 2 to the Footbridge.

Platform 1 Waiting Room

  • The waiting room is close to the footbridge leading to platform 2.
  • There is a single door to enter the waiting room measuring 78cm in width, heavy and push to open.
  • The waiting room has metal bench style seating which have armrests on both sides throughout.
  • There is an overhead screen and audible messages available.
  • The lighting level is moderate to good.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is written text and pictorial signage on or near the toilet door.
    • This accessible toilet is 10m (10yd 2ft) from the main entrance - platform 1 south.
    • This accessible toilet is located to the right as you enter through the main entrance - platform 1 south.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is not a unisex toilet.
    • The accessible toilet is located within the female standard toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 79cm (2ft 7in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 150cm x 161cm (4ft 11in x 5ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 79cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the right.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Opening Times View
    • Monday 05:00 - 01:00.
    • Tuesday 05:00 - 01:00.
    • Wednesday 05:00 - 01:00.
    • Thursday 05:00 - 01:00.
    • Friday 05:00 - 01:00.
    • Saturday 05:00 - 01:00.
    • Sunday 05:00 - 01:00.

Level Change (Toilets)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • The ramp does not have handrails.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right when entering through the main entrance - platform 1 south.
    • The female and male toilets are 10m (10yd 2ft) from the main entrance - platform 1 south.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels are medium.
  • Opening Times View
    • Monday 05:00 - 01:00.
    • Tuesday 05:00 - 01:00.
    • Wednesday 05:00 - 01:00.
    • Thursday 05:00 - 01:00.
    • Friday 05:00 - 01:00.
    • Saturday 05:00 - 01:00.
    • Sunday 05:00 - 01:00.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.