You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking (Platform 1 South). Skip to the next section.

Parking (Platform 1 South)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located to the left when facing the main entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 5 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 489cm x 526cm (16ft 1in x 17ft 3in).
  • The nearest designated bay is 24m (26yd 9in) from the main entrance - platform 1 south entrance.
  • The furthest designated bay is 32m (34yd 2ft) from the main entrance - platform 1 south entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are clearly marked walkways located within this car park leading to the entrance.

You are on Parking (Platform 2 North). Skip to the next section.

Parking (Platform 2 North)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located to the right when facing the Platform 2 Entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 359cm x 530cm (11ft 9in x 17ft 5in).
  • The nearest Blue Badge bay is 1m (3ft 3in) from the rear entrance - platform 2 north entrance.
  • The furthest Blue Badge bay is 11m (12yd 1in) from the rear entrance - platform 2 north entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Assisted Travel Helpline telephone number: 0800 058 2844
• Assisted Travel Text Relay service (for the hard of hearing): 1800 138 1018
• SMS Text: 07860 034 269
• For more information on assisted travel please click here.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the side of Platform 1.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 155cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the entrance.
  • The gradient of the ramp/slope is slight.

You are on Access Point (Rear Entrance). Skip to the next section.

Access Point (Rear Entrance)

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• Access Point View
  • This information is for the access point located at the side of Platform 2 leading to the Car Park on Platform 2.
  • There is not an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is a gate which opens towards you (pull).
  • The gate is permanently held open.
  • The width of the gap is 109cm.
  • This gate is usually held open and often manned with a member of staff during peak periods.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the gate from the car park.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 125cm (4ft 1in).

You are on Reception (Ticket Office Platform 1). Skip to the next section.

Reception (Ticket Office Platform 1)

• The desk/counter is 4m (4yd 1ft) from the Main Entrance- Platform 1 South.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Station News - Ticket Office Platform 1. Skip to the next section.

Station News - Ticket Office Platform 1

• The shop is on the left as you enter the ticket office from the main entrance on platform1.
• There is a single door measuring 77cm in width, which is heavy and opens away from you (push).
• There is an easy ramp/slope in front of the door to enter which is 80cm in width and has no handrails.
• The shop has a counter on the left as you enter and sells various newspapers, snacks and drinks.

You are on Ticket Barrier - Ticket Office Platform 1. Skip to the next section.

Ticket Barrier - Ticket Office Platform 1

• The ticket barriers are located in the ticket office, directly ahead as you enter from the main entrance
• The standard ticket barriers open automatically away from you and have an opening width of 62cm.
• The wide ticket barriers open automatically away from you and have an opening width of 106cm.
• The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children and luggage.
• There is a member of staff available at the ticket barriers for any assistance needs or queries.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 8m (8yd 2ft) from the main entrance - platform 1 south.
• This office is located to the right as you enter the main entrance - platform 1 south, on platform 1.
• There is a ticket office.
• The ticket office is located to the right as you enter the main entrance - platform 1 south.
• The ticket office is 1m (3ft 3in) from the main entrance - platform 1 south.
• The train companies that operate within this station include:.
• Please click here for access information for Great Northern.
• There is a taxi rank at the station.
• The taxi rank is located within the platform 1 south car park.
• The taxi rank is 9m (9yd 2ft) from the main entrance - platform 1 south.
• Shops and services within the station include the Royston Crow and Cravin Coffee.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 1-2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Level Change (Footbridge Platforms 1 and 2). Skip to the next section.

Level Change (Footbridge Platforms 1 and 2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on both platforms.
• There is/are 15_ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • Photographs 1 and 2 show the stairs on Platform 1 to the Footbridge.
  • Photographs 3 and 4 show the Footbridge between platforms.
  • Photographs 5 and 6 show the stairs on Platform 2 to the Footbridge.

You are on Platform 1 Waiting Room. Skip to the next section.

Platform 1 Waiting Room

• The waiting room is close to the footbridge leading to platform 2.
• There is a single door to enter the waiting room measuring 78cm in width, heavy and push to open.
• The waiting room has metal bench style seating which have armrests on both sides throughout.
• There is an overhead screen and audible messages available.
• The lighting level is moderate to good.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is written text and pictorial signage on or near the toilet door.
  • This accessible toilet is 10m (10yd 2ft) from the main entrance - platform 1 south.
  • This accessible toilet is located to the right as you enter through the main entrance - platform 1 south.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is not a unisex toilet.
  • The accessible toilet is located within the female standard toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 79cm (2ft 7in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 150cm x 161cm (4ft 11in x 5ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 79cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the right.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Level Change (Toilets). Skip to the next section.

Level Change (Toilets)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.
• The ramp does not have handrails.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right when entering through the main entrance - platform 1 south.
  • The female and male toilets are 10m (10yd 2ft) from the main entrance - platform 1 south.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.