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Rye House Station

Rye Road, Hoddesdon, Hertfordshire, EN11 0EG

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Access Guide

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Introduction

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Hertford East.

Parking

  • The venue does not have its own car park.

Opening Times (Train Station)

  • The venue is open 24hrs.

Outside Access (Main Entrance)

  • This information is for the entrance located on Fishermans Way.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 390cm (12ft 10in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.

Outside Access (Rye Road Entrance)

  • This information is for the entrance located on Rye Road.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 150cm (4ft 11in).

Level Change (Rye Road Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is / are 15+ step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is / are medium height.
  • The steps do have handrails.
  • The handrails are on both sides.

Reception (Ticket Office)

  • The desk/counter is 15m (16yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located on platform 1.
  • The ticket office is 18m (19yd 2ft) from the main entrance.
  • The train companies operating from within this station are Abellio Greater Anglia.
  • The train companies that operate within this station include:.
  • Please click here for access information for Abellio Greater Anglia.
  • There is not a taxi rank at the station.
  • Shops and services within the station include a telephone kiosk.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 1.
  • The platform(s) accessed by steps only is / are 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1-2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.