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St Margarets Station

Station Road, Stanstead Abbotts, Hertfordshire, SG12 8DS

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Access Guide

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Introduction

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located on Station Road.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 320cm x 500cm (10ft 6in x 16ft 5in).
    • The nearest Blue Badge bay is 15m (16yd 1ft) from the ticket office entrance.
    • The furthest Blue Badge bay is 20m (21yd 2ft) from the ticket office entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Opening Times (Station)

  • The venue is open 24hrs.

Outside Access (Ticket Office Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) may be difficult to open.
    • The door(s) is/are double width.
    • The width of the door opening is 108cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 108cm.
  • Ramp/Slope View
    • The ramp/slope is located to the right of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 135cm (4ft 5in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • There is not a/are not handrail(s) at the step(s).

Reception (Ticket Office)

  • The desk/counter is 3m (3yd 10in) from the ticket office entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is not a hearing assistance system.

Access Point (Platform 1 Entrance)

  • Access Point View
    • This information is for the access point located to the left of the ticket office building.
    • There is an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • There is no gate at this access point.
    • The width of the gap is 170cm.
    • There are bollards at this access point.
    • The bollards only obstruct this access point from Station Road.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Access Point (Platform 2 Entrance)

  • Access Point View
    • This information is for the access point located along Station Road.
    • There is an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • There is no gate at this access point.
    • The width of the gap is 260cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the left of the ramp.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
  • Comments View
    • The controls of the help point at this entrance are 102cm and 110cm high.

Footbridge

  • There is a footbridge with 15+ medium, clearly marked steps with handrails on both sides.
  • This footbridge can be accessed from Station Road, platform 2 and the car park.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between Weekdays 13.15 - 06.00 and 15.30 on Saturdays until Monday.
  • There is a ticket office.
  • The ticket office is located beyond the main entrance on Station Road.
  • The ticket office is 3m (3yd 10in) from the main entrance.
  • The train companies operating from within this station are Abellio Greater Anglia.
  • The train companies that operate within this station include:.
  • Please click here for access information for Abellio Greater Anglia.
  • There is not a taxi rank at the station.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • The controls of the help point on platform 1 are 106cm and 115cm high (this is shown in photograph 2).
    • The oyster payment machine is 99cm high (this is shown in photograph 6).
    • The height of the ticket payment machine is between 87cm and 116cm high (this is shown in photograph 7).

Waiting Room (Platform 1)

  • There is step-free access to the waiting room.
  • The entrance is not clearly signed.
  • The waiting room door does/do contrast visually with its immediate surroundings.
  • The door(s) is/are single, manual (away from you), with a width of 84cm.
  • The door has a closer and maybe difficult for some to open.
  • The type of flooring in the waiting room is wood.
  • There is high colour contrast between the walls and floor.
  • There is a mixture of seating with and without armrests within the waiting room.
  • There is a space for a wheelchair user to wait within the seating area.
  • There are audible announcements in the waiting lounge.
  • There is a departure screen in the waiting room.
  • There is not a hand sanitiser in this waiting room.
  • The lighting levels are good.
  • There is also a waiting room available on platform 1 that is only open when the train station is staffed.
    There is a touch pad to exit, at a height of 90cm.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.