You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include sessions for people with physical disabilities, learning disabilities, physical needs and dementia.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Stevenage.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 16:00.
• Tuesday 09:00 - 16:00.
• Wednesday 09:00 - 16:00.
• Thursday 09:00 - 16:00.
• Friday 09:00 - 16:00.
• Saturday Closed.
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • The car park is located at the rear of the centre.
  • The car park type is open air/surface.
  • There is/are 0 designated parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Some patrons may need assistance with the steeper parts of this car park.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located in the car park at the rear of the centre.
• There is not level access into the venue.
• There is a bell/buzzer.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 146cm (4ft 9in).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• The ramp does not have handrails.

You are on Outside Access (Alternative Entrance). Skip to the next section.

Outside Access (Alternative Entrance)

• This information is for the entrance located at the front of the centre on Chells Way.
• There is not level access into the venue.
• There is a bell/buzzer.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 124cm (4ft 1in).

You are on Level Change (Alternative Entrance). Skip to the next section.

Level Change (Alternative Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp does not have handrails.

You are on Reception. Skip to the next section.

Reception

• The desk is 1m (3ft 3in) from the alternative entrance.
• There is level access to reception from the entrance.
• The reception desk/counter is low (76cm or lower).
• The lighting levels are bright.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• The lighting levels are varied.

Collapse all Expand all

• Comments View
  • Motorised scooters are left at the entrance doors.

You are on Changing Places (Main). Skip to the next section.

Changing Places (Main)

Collapse all Expand all

• Location and access View
  • The facility is located on the left past reception.
  • The facility is approximately 4m (4yd 1ft) from the main entrance.
  • There is level access to the facility.
• Dimensions and features View
  • You do not need a key for the facility.
  • The door opens inwards and outwards.
  • The width of the door is 91cm (2ft 12in).
  • The dimensions of the facility are 360cm x 360cm (11ft 10in x 11ft 10in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is free standing.
  • The length of the facility changing bench is 190cm (6ft 3in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers the changing bench.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the left as you face the toilet is 60cm (1ft 12in).
  • The transfer space on the right as you face the toilet is 180cm (5ft 11in).
  • Wall mounted grab rails are not available for the toilet.
  • Dropdown rails are provided for the toilet.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The type of wash basin is adjustable.
  • Wall mounted grab rails are not available at the wash basin.
  • Disposal facilities are available.
  • A privacy screen is available.
  • Wide tear off paper roll is not available.
  • The facility has a non-slip floor.
  • A functioning emergency alarm is available.
• Comments View
  • There is an accessible shower within this facility.

You are on Accessible Shower (Main). Skip to the next section.

Accessible Shower (Main)

• Accessible shower facilities are available.
• The showers are located within the main changing places facility.
• The facilities available in the accessible shower are an adjustable shower head and a flip down seat.
• The height of the seat is 50cm (1ft 8in).
• Other facilities available are drop down rails either side of the shower.
• There is level access to the services from the shower facilities.

You are on Toilet with Adaptations (Main). Skip to the next section.

Toilet with Adaptations (Main)

• There is an/are accessible toilet(s) within this venue designated for public use.

Collapse all Expand all

• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is 4m (4yd 1ft) from the main entrance.
  • This accessible toilet is located within the main changing place facility.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards and outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 91cm (2ft 12in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 360cm x 360cm (11ft 10in x 11ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are not available.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 77cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • The lateral transfer is 60cm on the left and 80cm on the right as you face the toilet.

You are on Changing Places. Skip to the next section.

Changing Places

Collapse all Expand all

• Location and access View
  • The facility is located in the main corridor.
  • The facility is 14m (15yd 11in) from the main entrance.
  • There is level access to the facility.
• Dimensions and features View
  • You do not need a key for the facility.
  • The door opens inwards and outwards.
  • The width of the door is 76cm (2ft 6in).
  • The dimensions of the facility are 250cm x 365cm (8ft 2in x 11ft 12in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is free standing.
  • The length of the bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the left as you face the toilet is 120cm (3ft 11in).
  • The transfer space on the right as you face the toilet is 60cm (1ft 12in).
  • Wall mounted rails are not available.
  • Drop down rails are provided.
  • As you face the toilet the drop down rails are on both sides.
  • The type of wash basin is fixed.
  • Wall mounted hand rails are available at the wash basin.
  • As you face the wash basin, rails are available on the right.
  • Disposal facilities are available.
  • A privacy screen is available.
  • Wide tear off paper roll is not available.
  • The facility has a non slip floor.
  • A functioning emergency alarm is available.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is an/are accessible toilet(s) within this venue designated for public use.

Collapse all Expand all

• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is 17m (18yd 1ft) from the main entrance.
  • This accessible toilet is located in the foyer, 1m from the alternative entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards and outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 77cm (2ft 6in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 130cm x 195cm (4ft 3in x 6ft 5in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is not a lateral transfer space.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the left.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 115cm (3ft 9in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 87cm (2ft 10in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The unisex toilets are located off the alternative entrance foyer.
  • Unisex toilets are 13m (14yd 8in) from the main entrance.
  • Inside the venue, there is level access to the unisex toilet.
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are available.