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Stevenage Station

Lytton Way, Stevenage, Hertfordshire, SG1 1XT

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Access Guide

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Introduction

  • Comments View
    • For assisted travel please telephone 0800 058 2844 or email [email protected] .
    • There is a bridge over Lytton Way leading to Stevenage town centre.
    • Access to the town centre is via steps or a moderate/steep ramp.
    • Wheelchair users may need assistance with this ramp.
    • Please click on the link above for route details from Stevenage Station to Stevenage Town Square.

Opening Times

  • The venue is open 24hrs.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking (Short Stay)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located on Lytton Way.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 340cm x 365cm (11ft 2in x 11ft 12in).
    • The nearest designated bay is 8m (8yd 2ft) from the lift.
    • The furthest designated bay is 13m (14yd 8in) from the lift.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Town Centre Entrance)

  • This information is for the entrance located on Lytton Way.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 446cm (14ft 8in).

Level Change (Town Centre Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located on Lytton Way.
  • There is / are 15+ step(s) to the area / service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the step(s).

Lift (Lytton Way)

  • There is a lift for public use.
  • The lift is located on Lytton Way, next to the entrance steps.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Roadway - Concourse.
  • The lift is 3m (3yd 10in) from the town centre entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 112cm x 210cm (3ft 8in x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • This lift overcomes the Lytton Way entrance steps.
    • There is a moderate slope immediately in front of this lift.

Outside Access (Leisure Park Entrance)

  • This information is for the entrance located leading from Stevenage Leisure Park.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 300cm (9ft 10in).

Level Change (Leisure Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on the left as you face the entrance.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp or slope is 190cm (6ft 3in).
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading from the leisure park.
  • There is / are 15+ step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium height.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the step(s).

Reception (Ticket Office)

  • The desk/counter is 33m (36yd 3in) from the town centre entrance.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 06:15 - 20:30.
    • Tuesday 06:15 - 20:30.
    • Wednesday 06:15 - 20:30.
    • Thursday 06:15 - 20:30.
    • Friday 06:15 - 21:45.
    • Saturday 06:30 - 21:30.
    • Sunday 08:00 - 08:15.

Train Station

  • There are generally 12 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located on the main concourse.
  • The ticket office is 33m (36yd 3in) from the town centre entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Northern.
  • Please click here for access information for Virgin.
  • There is a taxi rank at the station.
  • The taxi rank is located within the car park.
  • The taxi rank is 32m (34yd 2ft) from the town centre entrance lift.
  • Shops and services within the station include Puccino's, Chugg's Coffee, Costa Coffee and AMT News.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1,2,3,4.
  • The platform(s) accessed by lift is / are 1,2,3,4.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3,4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1,2,3,4.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please ask any member of staff.

Footbridge

  • Leading from the concourse is a bridge that spans platforms 1,2 and 3,4.
  • There are 15+ well marked medium steps with handrails both sides between the platforms and the bridge.

Lift (Platform 1-2)

  • There is a lift for public use.
  • The lift is located on the concourse.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are concourse - platforms.
  • The lift is 28m (30yd 1ft) from the town centre entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 128cm (4ft 2in).
  • The dimensions of the lift are 176cm x 176cm (5ft 9in x 5ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Lift (Platform 3-4)

  • There is a lift for public use.
  • The lift is located on the main concourse.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are bridge - platform.
  • The lift is 39m (42yd 1ft) from the town centre entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 189cm x 186cm (6ft 2in x 6ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is 39m (42yd 1ft) from the town centre entrance.
    • This accessible toilet is located on the bridge.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from any member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 77cm (2ft 6in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 150cm x 270cm (4ft 11in x 8ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 147cm (4ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 78cm (2ft 7in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.