You are on Introduction. Skip to the next section.

Introduction

• For assisted travel please telephone 0800 028 2878 or email [email protected]

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in Febraury 2021.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• The venue is open 24hrs.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking (Blue Badge). Skip to the next section.

Parking (Blue Badge)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.

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• Venue Car Park View
  • The car park is located on Stewart Place.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 3 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 360cm x 520cm (11ft 10in x 17ft 1in).
  • The nearest designated bay is 50m (54yd 2ft) from the main entrance.
  • The furthest designated bay is 65m (71yd 3in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is block paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Parking (Pay and Display). Skip to the next section.

Parking (Pay and Display)

• The venue does have its own car park.
• Parking is not free for all users.

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• Venue Car Park View
  • The car park is located on Stewart Place.
  • The car park type is sheltered.
  • There is/are 0 designated parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • The patron does have to cross a road.
  • The road is generally quiet.
  • The car park does have a height restriction barrier.
  • The maximum height is 260cm (8ft 6in).
• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 130cm (4ft 3in).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located on the path leading to the entrance.
• The ramp/slope is moderate.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 2 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• The ramp/slope does bypass the step(s).

You are on Outside Access (Side Entrance). Skip to the next section.

Outside Access (Side Entrance)

• This information is for the entrance located at the side of the building.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 250cm (8ft 2in).

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• Comments View
  • This entrance gives access to platform 1 when the ticket office is closed.

You are on Level Change (Side Entrance). Skip to the next section.

Level Change (Side Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is easy.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There are ticket machines available at the entrance.
• Opening Times View
  • Monday 06:15 - 19:45.
  • Tuesday 06:15 - 19:45.
  • Wednesday 06:15 - 19:45.
  • Thursday 06:15 - 19:45.
  • Friday 06:15 - 19:45.
  • Saturday 07:15 - 19:45.
  • Sunday 09:15 - 16:30.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 3 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located at the main entrance.
• The ticket office is 5m (5yd 1ft) from the main entrance.
• The train companies operating from within this station are Abellio Greater Anglia.
• Please click here for access information for Abellio Greater Anglia.
• There is a taxi rank at the station.
• The taxi rank is located on Station Road.
• The taxi rank is 15m (16yd 1ft) from the main entrance.
• Shops and services within the station include a taxi rank, a cash machine, photo booth, a telehone kiosk, and a vending machine.
• All key concourse shops and services have level access.
• There are 1 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 1.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are platfom 1.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • There is an automated help point available.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is not an/are not accessible toilet(s) within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.