You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include taxi rank, a café and a photo booth.

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• Comments View
  • For assisted travel please telephone 0800 028 2878 or email [email protected].

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• The venue is open 24hrs.

You are on Parking (Blue Badge). Skip to the next section.

Parking (Blue Badge)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located on Stewart Place.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 520cm (11ft 10in x 17ft 1in).
  • The nearest Blue Badge bay is 50m (54yd 2ft) from the ticket office entrance.
  • The furthest Blue Badge bay is 65m (71yd 3in) from the ticket office entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is block paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Parking (Pay and Display). Skip to the next section.

Parking (Pay and Display)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • The car park is located on Stewart Place.
  • The car park type is sheltered.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 483cm (11ft 10in x 15ft 10in).
  • The nearest Blue Badge bay is 70m (76yd 1ft) from the ticket office entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does have a height restriction barrier.
  • The maximum height is 260cm (8ft 6in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is a standard on street parking bay along Station Road, which is 199cm wide and 35m long (this is shown in photographs 5 and 6).

You are on Outside Access (Ticket Office Entrance). Skip to the next section.

Outside Access (Ticket Office Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 116cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 117cm.
• Ramp/Slope View
  • The ramp/slope is located on the left and right of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance, from Station Road.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Access Point (Side Entrance). Skip to the next section.

Access Point (Side Entrance)

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• Access Point View
  • This information is for the access point located on the right side of the ticket office building.
  • There is an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is a gate which opens towards you (pull).
  • The gate is permanently held open.
  • The gate has a padlock.
  • The width of the gap is 262cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 5m (5yd 1ft) from the ticket office entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between Monday - Friday 19.45 - 06.15, Saturday 19.45 - 07.15.
• There is a ticket office.
• The ticket office is located at the front of the station building.
• The ticket office is 5m (5yd 1ft) from the ticket office entrance.
• The train companies operating from within this station are Abellio Greater Anglia.
• The train companies that operate within this station include:.
• Please click here for access information for Abellio Greater Anglia.
• There is a taxi rank at the station.
• The taxi rank is located on Station Road.
• The taxi rank is 15m (16yd 1ft) from the ticket office entrance.
• Shops and services within the station include a taxi rank, a café and a photo booth.
• All key concourse shops and services have level access.
• There are 1 platform(s) in the station.
• The platform(s) which has/have level access is / are 1.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are platform 1.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • The height of the ticket payment machine is between 81cm to 113cm high (this is shown in photograph 4).
    
  • The controls of the help point on platform 1 are 101cm and 110cm high (this is shown in photograph 5).

You are on Waiting Room. Skip to the next section.

Waiting Room

• There is step-free access to the waiting room.
• The entrance is clearly signed.
• The waiting room door does/do contrast visually with its immediate surroundings.
• The door(s) is/are single, manual (away from you), with a width of 79cm.
• The door has a closer and maybe difficult for some to open.
• The type of flooring in the waiting room is tiles.
• There is high colour contrast between the walls and floor.
• There is a mixture of seating with and without armrests within the waiting room.
• There is a space for a wheelchair user to wait within the seating area.
• There are audible announcements in the waiting lounge.
• There is a departure screen in the waiting room.
• There is not a hand sanitiser in this waiting room.
• The lighting levels are moderate to good.
• To exit the waiting room there is a touch pad at a height of 110cm.
  The door opens towards you.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.