Access Guide
Introduction
- For assisted travel please telephone 0800 028 2878 or email [email protected]
COVID-19 Information
- The information in this section was taken in Febraury 2021.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Opening Times (Station)
- The venue is open 24hrs.
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking (Blue Badge)
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
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Venue Car Park
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- The car park is located on Stewart Place.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 3 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 360cm x 520cm (11ft 10in x 17ft 1in).
- The nearest designated bay is 50m (54yd 2ft) from the main entrance.
- The furthest designated bay is 65m (71yd 3in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is block paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Parking (Pay and Display)
- The venue does have its own car park.
- Parking is not free for all users.
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Venue Car Park
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- The car park is located on Stewart Place.
- The car park type is sheltered.
- There is/are 0 designated parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- The patron does have to cross a road.
- The road is generally quiet.
- The car park does have a height restriction barrier.
- The maximum height is 260cm (8ft 6in).
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are double.
- The door(s) is / are permanently held open.
- The width of the door opening is 130cm (4ft 3in).
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located on the path leading to the entrance.
- The ramp/slope is moderate.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
- The ramp/slope does bypass the step(s).
Outside Access (Side Entrance)
- This information is for the entrance located at the side of the building.
- There is not level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are permanently held open.
- The width of the door opening is 250cm (8ft 2in).
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Comments
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- This entrance gives access to platform 1 when the ticket office is closed.
Level Change (Side Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
- The ramp/slope is easy.
Reception (Ticket Office)
- The desk/counter is 5m (5yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- There are ticket machines available at the entrance.
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Opening Times
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- Monday 06:15 - 19:45.
- Tuesday 06:15 - 19:45.
- Wednesday 06:15 - 19:45.
- Thursday 06:15 - 19:45.
- Friday 06:15 - 19:45.
- Saturday 07:15 - 19:45.
- Sunday 09:15 - 16:30.
Train Station
- There are generally 3 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- There is a ticket office.
- The ticket office is located at the main entrance.
- The ticket office is 5m (5yd 1ft) from the main entrance.
- The train companies operating from within this station are Abellio Greater Anglia.
- Please click here for access information for Abellio Greater Anglia.
- There is a taxi rank at the station.
- The taxi rank is located on Station Road.
- The taxi rank is 15m (16yd 1ft) from the main entrance.
- Shops and services within the station include a taxi rank, a cash machine, photo booth, a telehone kiosk, and a vending machine.
- All key concourse shops and services have level access.
- There are 1 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are 1.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are platfom 1.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
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Comments
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- There is an automated help point available.
Accessible Toilet
- There is not an/are not accessible toilet(s) within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.