You are on Introduction. Skip to the next section.

Introduction

• The booking office is accessible from the street. The North bound platform is accesible from the car park. Platform 1 is the only platform accessible by wheelchair.
• Platform 1 is for trains to London.
• Platform 2 is for trains to Stevenage and the North.
• Staff help is available Monday - Friday from 06.35 - 12.05.
• If you require assistance please telephone the helpline on 0800 058 2844, textphone 0800 138 1018 or email [email protected] 24 hours before the day of travel to ensure arrangements are in place.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located in Moorymead Close.
  • The car park type is open air/surface.
  • There is/are 0 designated parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is concrete.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the station.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in Febraury 2021.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Outside Access (Accessible Entrance - Car Park). Skip to the next section.

Outside Access (Accessible Entrance - Car Park)

• This information is for the entrance located at the side of the building.
• There is not level access into the venue.
• There are no doors at this entrance.
• The width of the door opening is 110cm (3ft 7in).

Collapse all Expand all

• Comments View
  • This is entrance gives access to platform 1 only.

You are on Level Change (Accessible Entrance - Car Park). Skip to the next section.

Level Change (Accessible Entrance - Car Park)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located on the path leading to the entrance.
• The ramp/slope is moderate.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the station.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 145cm (4ft 9in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located immediately beyond the entrance.
• The ramp/slope is easy.
• The width of the ramp/slope is 145cm (4ft 9in).

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk is 1m (3ft 3in) from the main entrance.
• There is not level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Level Change (Ticket Office to Bridge). Skip to the next section.

Level Change (Ticket Office to Bridge)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located immediately beyond the ticket office.
• There is / are 2 step(s) to the area / service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is / are clearly marked.
• The step(s) is / are deep.
• The steps do not have handrails.

You are on Bridge to Platforms. Skip to the next section.

Bridge to Platforms

• There are 15+ well marked medium steps with landings and handrails on both sides leading to platforms 1 & 2.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 12:05 - 06:35.
• There is a ticket office.
• The ticket office is located at the main entrance.
• The ticket office is 1m (3ft 3in) from the main entrance.
• The train companies that operate within this station include:.
• Please click here for access information for Great Northern.
• There is not a taxi rank at the station.
• There are 2 platform(s) in the station.
• The platform(s) accessed by steps only is / are 1 & 2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.

Collapse all Expand all

• Additional Station Information View
  • Announcements on platforms are visual.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.