Access Guide
Introduction
- The booking office is accessible from the street. The North bound platform is accesible from the car park. Platform 1 is the only platform accessible by wheelchair.
- Platform 1 is for trains to London.
- Platform 2 is for trains to Stevenage and the North.
- Staff help is available Monday - Friday from 06.35 - 12.05.
- If you require assistance please telephone the helpline on 0800 058 2844, textphone 0800 138 1018 or email [email protected] 24 hours before the day of travel to ensure arrangements are in place.
Location
- There is not a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
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Venue Car Park
View
- The car park is located in Moorymead Close.
- The car park type is open air/surface.
- There is/are 0 designated parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is concrete.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is a designated drop off point.
- The drop off point is located in front of the station.
COVID-19 Information
- The information in this section was taken in Febraury 2021.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Outside Access (Accessible Entrance - Car Park)
- This information is for the entrance located at the side of the building.
- There is not level access into the venue.
- There are no doors at this entrance.
- The width of the door opening is 110cm (3ft 7in).
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Comments
View
- This is entrance gives access to platform 1 only.
Level Change (Accessible Entrance - Car Park)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located on the path leading to the entrance.
- The ramp/slope is moderate.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the station.
- There is not level access into the venue.
- There are no doors at this entrance.
- The door opening is 145cm (4ft 9in) wide.
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located immediately beyond the entrance.
- The ramp/slope is easy.
- The width of the ramp/slope is 145cm (4ft 9in).
Reception (Ticket Office)
- The desk is 1m (3ft 3in) from the main entrance.
- There is not level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Opening Times
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- Monday 06:45 - 11:50.
- Tuesday 06:45 - 11:50.
- Wednesday 06:45 - 11:50.
- Thursday 06:45 - 11:50.
- Friday 06:45 - 11:50.
- Saturday Closed.
- Sunday Closed.
Level Change (Ticket Office to Bridge)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located immediately beyond the ticket office.
- There is / are 2 step(s) to the area / service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is / are clearly marked.
- The step(s) is / are deep.
- The steps do not have handrails.
Bridge to Platforms
- There are 15+ well marked medium steps with landings and handrails on both sides leading to platforms 1 & 2.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 12:05 - 06:35.
- There is a ticket office.
- The ticket office is located at the main entrance.
- The ticket office is 1m (3ft 3in) from the main entrance.
- The train companies that operate within this station include:.
- Please click here for access information for Great Northern.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
- The platform(s) accessed by steps only is / are 1 & 2.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.
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Additional Station Information
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- Announcements on platforms are visual.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.