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Welham Green Station

Travellers Green, Welham Green, Hertfordshire, AL9 7HF

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Access Guide

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Introduction

  • There is step free access to the booking office only, and for Platform 2 (Northbound) services via the ramp from the car park. For Southbound services the nearest station is Hatfield.
  • Staff help is available Monday - Friday from 6.05am - 10.50am.

Assisted Travel Contact Information

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • For further information on parking please refer to the following link:-https://www.sabaparking.co.uk/car-park/welham-green-station-car-park.
    • The car park is located in front of the main entrance and ticket office.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 470cm (11ft 10in x 15ft 5in).
    • The nearest Blue Badge bay is 17m (18yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located in front of the main entrance and ticket office.
  • Comments View
    • There is an easy slope leading from the drop off point to the venue.

Access Point (Ticket Counter)

  • Access Point View
    • This information is for the access point located in the car park next to Platform 2.
    • There is not an information board/map at this access point.
    • There is ramped/sloped or stepped access at this access point.
    • There is no gate at this access point.
    • The width of the gap is 130cm.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the access point.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 130cm (4ft 3in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the left of the ramp.
    • There is/are 6 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Reception (Ticket Counter)

  • The desk/counter is 4m (4yd 1ft) from the Ticket Counter Access Point.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.

Access Point (Platform 1)

  • Access Point View
    • This information is for the access point located on Dixons Hill Road.
    • There is not an information board/map at this access point.
    • There is stepped access at this access point.
    • There is no gate at this access point.
    • The width of the gap is 140cm.
  • Step(s) View
    • The step(s) is/are located immediately beyond the access point.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Access Point (Platform 2)

  • Access Point View
    • This information is for the access point located on Dixons Hill Road.
    • There is not an information board/map at this access point.
    • There is stepped access at this access point.
    • There is no gate at this access point.
    • The width of the gap is 145cm.
  • Step(s) View
    • The step(s) is/are located beyond the access point.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 10.50am - 06.05am.
  • There is a ticket office.
  • The ticket office is located next to platform 2 and the car park.
  • The ticket office is 1m (3ft 3in) from the Platform 2 Entrance and Ticket Counter.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Northern.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 2.
  • The platform(s) accessed by steps only is / are 1.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • There is not a wheelchair available to borrow.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.