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Welham Green Station

Travellers Green, Welham Green, Hertfordshire, AL9 7HF

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Access Guide

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Introduction

  • There is step free access to the booking office only, and for Platform 2 (Northbound) services via the ramp from the car park. For Southbound services the nearest station is Hatfield.
  • Staff help is available Monday - Friday from 6.05am - 10.50am.
  • If you require assistance please telephone the helpline on 0800 058 2844, textphone 0800 138 1018 or email assistedtravel@greatnorthernrail.com 24 hours before the day of travel to ensure arrangements are in place.

Opening Times (Ticket Office)

  • Monday 07:15 - 10:15.
  • Tuesday 07:15 - 10:15.
  • Wednesday 07:15 - 10:15.
  • Thursday 07:15 - 10:15.
  • Friday 07:15 - 10:15.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located in front of the main entrance and ticket office.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 1 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 360cm x 470cm (11ft 10in x 15ft 5in).
    • The nearest designated bay is 17m (18yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is a designated drop off point.
    • The drop off point is located in front of the main entrance and ticket office.
  • Comments View
    • There is an easy slope leading from the drop off point to the venue.

Outside Access (Main Entrance)

  • This information is for the entrance located in the car park.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 100cm (3ft 3in).

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp or slope is 130cm (4ft 3in).
  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located to the left as you face the entrance.
  • There is / are 6 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the step(s).

Bridge

  • There are seperate steps leading down to platforms 1 & 2 from the road. They both have 15+ well marked medium steps with handrails both sides.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 10.50 - 06.05.
  • There is a ticket office.
  • The ticket office is located in the station car park.
  • The ticket office is 1m (3ft 3in) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Northern.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 2.
  • The platform(s) accessed by steps only is / are 1.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are none.
    • Accessible toilets are not located on the platform(s).
    • There is not a wheelchair available to borrow.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.