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Welwyn Garden City Station

The Howard Centre, Howardsgate, Welwyn Garden City, Hertfordshire, AL8 6HA

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Access Guide

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Introduction

  • There is step free access to the booking office, located in The Howard Centre and lift access down to all platforms.
  • The station is accessable from both the Howard Centre and Hydeway.
  • Access to the lift in the Howard Centre is not available after 19:15pm.

Assisted Travel Contact Information

  • Assisted Travel Helpline telephone number: 0800 058 2844
  • Assisted Travel Text Relay service (for the hard of hearing): 1800 138 1018
  • SMS Text: 07860 034 269
  • For more information on assisted travel please refer to the following link:-https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel.

Opening Times (Station)

  • The venue is open 24hrs.

Location

  • There is not a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.

Outside Access (The Howard Centre Entrance)

  • Entrance View
    • This information is for the entrance located in the shopping centre.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 175cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) is/are double width.
    • The width of the door opening is 170cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the right after the second set of doors.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located immediately beyond the second set of doors.
    • There is/are 10 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Access Point (Hydeway)

  • Access Point View
    • This information is for the access point located on the Hydeway.
    • There is not an information board/map at this access point.
    • There is stepped access at this access point.
    • This is no gate at this access point.
    • This entrance leads from the Hydeway pathway.
  • Step(s) View
    • The step(s) is/are located as you enter from the Hydeway.

Reception (Ticket Office)

  • The desk/counter is 8m (8yd 2ft) from the Howard Centre entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 06:00 - 20:00.
    • Tuesday 06:00 - 20:00.
    • Wednesday 06:00 - 20:00.
    • Thursday 06:00 - 20:00.
    • Friday 06:00 - 20:00.
    • Saturday 07:00 - 19:30.
    • Sunday 07:30 - 19:00.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading down to the platforms.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • The lift does bypass the ramp/slope.
  • Comments View
    • Photographs 1 and 2 shows the steps leading to Platforms 1 and 2.
    • Photographs 3 and 4 shows the steps leading to Platforms 3 and 4.
    • Photographs 5 and 6 shows the footbridge.

Lift (Platforms 1 and 2)

  • There is a lift for public use.
  • The lift is located on the bridge.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Bridge - Platforms 1 and 2.
  • The lift is approximately 74m (80yd 2ft) from the The Howard Centre Station entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 130cm x 140cm (4ft 3in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There is an identical lift for platforms 3 & 4, which is 52m from The Howard Centre Station entrance.

Lift (Platforms 3 and 4)

  • There is a lift for public use.
  • The lift is located on the footbridge.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platform to Footbridge.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 19m (20yd 2ft) from the Platforms 1 and 2 lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 130cm x 140cm (4ft 3in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 28m (30yd 1ft) from the lift.
  • This office is located on platform 3.
  • There is a ticket office.
  • The ticket office is located in the shopping centre.
  • The ticket office is 25m (27yd 1ft) from the Howard Centre Station entrance.
  • The train companies operating from within this station are Great Northern.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Northern.
  • There is not a taxi rank at the station.
  • Shops and services within the station include Marchio's Café.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1,2,3 & 4.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3 & 4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, ask a member of staff.

Entrance (Marchio's Platform 2)

  • This information is for the entrance located on Platform 2.
  • Entrance View
    • There is stepped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 92cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located in the doorway.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 9cm.
    • There is not a/are not handrail(s) at the step(s).

Eating and Drinking (Marchio's)

  • The following information is for the café.
  • The café is located on platform 2.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 8m (8yd 2ft) from the Marchio's entrance.
  • The standard height for tables is 72cm.
  • There is not ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Platform 1 and 2 Waiting Room

  • The waiting room on platform 1 and 2 is close to the ticket barriers and the stairs.
  • There is a single door to enter from platform 1 that is 118cm in width, heavy and push to open.
  • There is one step in the doorway that is 8cm in height and not marked out well.
  • Photographs 1 and 2 show the door and step on Platform 1
  • There is a single door to enter from platform 2 that is 118cm in width, heavy and push to open.
  • There is one step in the doorway that is 8cm in height and not marked out well.
  • Photographs 3 and 4 show the door and step on Platform 2.
  • The waiting room has wood and metal seating with armrests throughout with an overhead board with train times on and loud speaker announcements.
  • The lighting level is moderate to good.

Platform 3 and 4 Waiting Room

  • The waiting room on platform 3 and 4 is close to the ticket barriers and the stairs.
  • There is a single door to enter from platform 3 that is 118cm in width, heavy and push to open.
  • There is one step in the doorway that is 8cm in height and not marked out well.
  • Photographs 1 and 2 show the door and step on Platform 3
  • There is a single door to enter from platform 2 that is 118cm in width, heavy and push to open.
  • There is one step in the doorway that is 8cm in height and not marked out well.
  • Photographs 3 and 4 show the door and step on Platform 4.
  • The waiting room has wood and metal seating with armrests throughout with an overhead board with train times on and loud speaker announcements.
  • The lighting level is moderate to good.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located in the waiting room on platform 2 and 4.
    • The female toilet(s) is/are approximately 32m (34yd 2ft) from the lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on platform 2 and 4.
    • The male toilet(s) is/are approximately 43m (47yd 1in) from the lift.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • Lighting levels are medium.
  • Comments View
    • There are also male standard toilets on platform 3.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.