- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Welwyn North.
- The venue does have its own car park.
Venue Car Park
- Parking is free for all users.
- The car park is located off the Hertford Road at entrance to the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 1 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 520cm x 575cm (17ft 1in x 18ft 10in).
- The nearest designated bay is 80m (87yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
- There is not a designated drop off point.
- The information in this section was taken in February 2021.
- For more information about the measures in place for Covid-19 please click here (new tab) .
- Monday Closed.
- Tuesday Closed.
- Wednesday Closed.
- Thursday Closed.
- Friday Closed.
- Saturday 14:00 - 17:00.
- Sunday 14:00 - 17:00.
- The venue is also open on bank and school holidays at the times stated.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are double width.
- The door(s) is / are permanently held open.
- The door opening is 112cm (3ft 8in) wide.
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of and immediately beyond the entrance.
- The ramp/slope is moderate.
- The width of the ramp/slope is 112cm (3ft 8in).
- The desk/counter is 15m (16yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use the system.
- There is level access to the service.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
- Exhibits can be audio described.
- Tactile signage for exhibits is not available.
- Braille signage for exhibits is not available.
- Touch tours are available.
- The availability of touch tours depends on exhibition.
- Video tours are not available.
- Concessions are available.
- There is a wheelchair to borrow.
- To borrow the wheelchair, ask a member of staff.
- There is an/are accessible toilet(s) within this venue designated for public use.
Location and Access
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is 110m (120yd 11in) from the main entrance.
- This accessible toilet is located in the coach park area.
- There is not level access to this accessible toilet.
Features and Dimensions
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 82cm (2ft 8in).
- The door weight is light.
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 100cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is no flush.
- There is not an emergency alarm.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
Position of Fixtures
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is not a wash basin.
Colour Contrast and Lighting
- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Baby Change Facilities
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 50cm (1ft 8in).
- This accessible toilet has no running water. It is a bio degradable unit.
Level Change (Accessible Toilet)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is easy.
Availability and Location of Standard Toilets
- Standard toilet facilities are not available.
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.