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Marlowes Health & Wellbeing Centre Main Building

The Marlowes Health & Wellbeing Centre, The Marlowes, Hemel Hempstead , Hertfordshire, HP1 1LD

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Access Guide

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COVID-19 Information

  • The information in this section was taken in December 2020.
  • Parking on some sites is currently free of charge for service users. Please consider all other forms of transport before using public transport.
  • There may be one way system in place in some buildings. Please follow the signs to find your clinic area or ask a member of the staff to help you if you are unsure. Remember to stay 2 metres apart.
  • When you arrive at the department, go to Reception to mark that you’ve arrived. You will be asked some questions about how you are feeling on the day.
  • Do not arrive too early for your appointment and leave the department as soon as your appointment is finished.
  • Visits are by prior arrangement only and subject to restriction.
    All visitors to the inpatient or community sites, except children and babies under the age of three, will need to wear a face mask at all times. If you don’t have your own, masks can be provided when you arrive on site.
  • To ensure the Trust protects you, service users and staff, all visitors to each service will be asked to wear an approved fluid repellent surgical face mask.
    Reception staff will ask you to use the hand sanitiser and will provide you with the surgical face mask.
  • Please keep the mask/face covering on for the duration of your time in the building and avoid touching your face or adjusting the mask once you’ve put it on.
  • If you need to sit and wait in the reception to be called for your appointment, chairs will have signage to indicate where you should sit to ensure social distancing measures are observed.
  • All staff wear personal protective equipment when in close contact with you. When your appointment is finished, your health professional will advise you what to do next.
  • You should then follow the signs to leave the department. Please do not visit any other part of the building. You should dispose of your mask at the bin by the department exit. If removing your mask, please wash or sanitise your hands after doing so. If removing your mask, please wash or sanitise your hands after doing so.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Summary

  • This is a health centre property.
  • Services on the first floor include: Child and Adolescent Mental Health Services (CAMHS).
  • Services on the second floor include: Adult Community Mental Health Services, West Community Assessment, Treatment Service (Learning Disabilities) and Mental Health Services for Older People (MHSOP) Community.

Getting Here

  • By Road View
    • Marlowes Health & Wellbeing Centre is located on The Marlowes West Hemel Hempstead and can be accessed by the M1.
      Take A414 to Longlands in Hemel Hempstead (1.4 miles).
      Head north-west on Exit 8 towards A414 (0.2 miles).
      Continue onto A414 (0.1 miles).
      At the roundabout, take the 2nd exit onto Breakspear Way/A414 (0.6 miles).
      At the roundabout, take the 2nd exit onto St Albans Road/A414 (0.4 miles).
      Continue on Longlands. Take Adeyfield Road to Marlowes (1.5 miles).
      Turn right onto Longlands Go through 2 roundabouts (0.5 miles).
      At the roundabout, take the 1st exit onto Broadfield Road (0.3 miles).
      At the roundabout, take the 1st exit onto Adeyfield Road Go through one roundabout (0.4 miles).
      Continue onto Midland Road (0.3 miles).
      At the roundabout, take the 2nd exit onto Marlowes and Marlowes Health & Wellbeing Centre will be on the right.
    • Marlowes Health & Wellbeing Centre has its own Blue Badge car park for visitors which is located at the rear of the building with 10+ bays.
  • By Bus View
    • The nearest bus stop is located on The Marlowes 381 ft from Marlowes Health & Wellbeing Centre with routes 748, 759, 2, 4,29, 31, 46, 307 and 532 operating here.
  • By Train View
    • The nearest train station is Hemel Hempstead 1.7 miles from Marlowes Health & Wellbeing Centre.
  • Useful Links View

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is not a wheelchair to borrow to aid transferring around the building.
  • Water bowls for assistance dogs are not available.
  • Home visits services are available.

Parking

  • Parking View
    • The venue does have a dedicated car park.
    • The car park is located at the rear of the building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 366cm x 611cm (12ft x 20ft 1in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Paying View
    • There are not parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 4m (4yd 1ft) from the Car Park Entrance.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 107cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 108cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.

Outside Access (Car Park Entrance)

  • Entrance Details View
    • This information is for the entrance located at the rear of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 126cm (4ft 2in).
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 154cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located to the left as you face the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up the ramp.

Reception

  • Reception View
    • The reception point is located to the right on entering the Main Entrance.
    • The reception point is approximately 6m (6yd 1ft) from the Main Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is a flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are available.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are medium.

Getting Around The Building

  • Access View
    • There is step free access throughout the building via lift(s).
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in corridors.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Other Floors (Access To Children's Reception)

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual, double doors which may be difficult to open to enter the stairwell on the ground floor.
    • The floors which are accessible by stairs are G, 1, 2, 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are good.

Other Floors (Access To Adult Reception)

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 2, 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are good.

Lift (Lift To Children's Reception)

  • There is a lift for public use.
  • The lift is located to the left on entering the Main Entrance.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 12m (13yd 4in) from the Main Entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2, 3.
  • There are manual, heavy, double doors to access the lift lobby on the ground floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 99cm x 130cm (3ft 3in x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Lift (Lift To Adult Reception)

  • There is a lift for public use.
  • The lift is located to the left of the ground floor reception.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 11m (12yd 1in) from the Main Entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 2, 3.
  • There are manual, heavy, single doors to access the lift lobby on the ground floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 99cm x 131cm (3ft 3in x 4ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • Accessible toilets are located on each floor within the services.

Standard Toilet(s)