Access Guide
Hotel Summary
- Getting to the Hotel View
-
Hotel Information
View
- The hotel does not have its own parking facilities.
- There is a designated drop off point.
- The hotel has 256 rooms in total.
- There is an/are accessible room(s) within the hotel.
- The hotel has 13 accessible room(s) with accessible ensuite facilities.
- There is/are 13 accessible room(s) with a wet room/wheel in shower.
- There is an/are adjoining room(s) available for the accessible room(s).
- There is an/are adjoining room(s) available for the standard room(s).
- The restaurant/bar facilities in this hotel include; the Blue Boar Pub, The Hedgerow, The Pem Restaurant and The Orchard Room.
- Accessible toilet facilities are available.
-
Additional Accessibility Aids
View
- There is a deaf alert system at the hotel.
- Panic alarms are available on request.
- Vibrating pillows alarms are available on request.
- Bed raisers are available on request.
- Bath steps are available on request.
- Bath seats are available on request.
- Bath mats are available on request.
- Raised toilet seats are available on request.
- Portable hoists are available on request.
-
Conference and Meeting Facilities
View
- Conference/meeting facilities are available.
- The conference/meeting facilities are located on the lower ground floor.
- For the Conrad London St. James - Conference and Events AccessAble access guide please click here (new tab).
-
Spa and Leisure Facilities
View
- The hotel has; a fitness suite.
- The Fitness Centre is located on the lower ground floor to the right of the elevator.
Exclusively for the use of guests, it has cardio-vascular equipment and a free weight area.
Complimentary towels, headphones, fruit and water are provided in the fitness centre.
-
Safe Place(s)
View
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Getting Help and Assistance
- For further details on accessibility please click here (new tab).
- There is a Hilton Team Member available for help and assistance.
- There is not a Hilton Team Member trained in British Sign Language.
- British Sign Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and walking sticks.
- To obtain mobility aids please contact reception or the concierge desk.
Drop-Off Point / Pick Up Point
-
Drop-Off Point
View
- There is a designated drop-off point.
- The drop-off point is not signposted/clearly marked.
- The drop-off point is located in front of the hotel entrance.
- The route from the drop-off point is accessible to a wheelchair user unaided.
Off Site Parking
-
On Street Blue Badge Parking
View
- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Tothill Street.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 200cm x 590cm.
- There are not parking charges for the on street Blue Badge parking bay(s).
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for a maximum of 4 hours between 08:30 - 18:30 Monday to Friday, with no return within 1 hour only.
-
On Street Standard Parking
View
- Standard on street parking is available.
- The standard on street parking is located on Tothill Street.
- There are time restrictions for this on street parking.
-
Public Car Park
View
- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Arneway Street.
- The name of the car park is Q-Park Victoria.
- The car park type is underground.
- The car park surface is concrete.
- There is a/are Blue Badge parking bay(s) available within the car park.
- Clearly marked/signposted parent and child parking bays are not available.
- For more information on public parking please click here (new tab).
-
Comments
View
- Off-site valet parking is available at extra cost to the guest.
Outside Access (Hotel Entrance)
-
Entrance
View
- This information is for the entrance located at the front of the hotel, on Broadway.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Conrad London St. James'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 89cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 111cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is also an automatically revolving door next to this one.
- The height of the slow down button is 85cm.
- There is a Hilton Team Member available for assistance at this entrance.
-
Ramp/Slope
View
- There is a slope with a very easy incline.
Reception
-
Reception
View
- The reception point is located ahead and to the right after you enter the hotel.
- The reception point is approximately 10m from the hotel entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- The reception counter is placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Seats are available for guests at reception.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- The hearing assistance system is located on the desk to the right.
- Hilton Team Members are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 30/09/2019.
- The hearing assistance system was working at the time of testing.
- The type of flooring in the reception area is tiles.
-
Comments
View
- Guests requiring a lowered desk will be seen at the Guest Services desk.
Concierge Desk
-
Desk
View
- The desk is located to the right after you enter the hotel.
- The desk is approximately 7m from the hotel entrance.
- The desk is clearly visible from the entrance.
- There is step-free access to the desk.
- There is a clear unobstructed route to the desk.
- There are no windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
- The desk is not placed in front of a background which is patterned.
- The lighting levels at the desk are moderate to good.
- The height of the desk is high (110cm+) .
- There is sufficient space to write or sign documents on the desk.
- There is not a lowered section of the desk.
- The desk is staffed.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system at the desk.
- The type of system is a portable loop (on request only).
- The type of flooring in this area is tiles.
Reception (Guest Services)
-
Reception
View
- The reception point is located to the left after you enter the hotel.
- The reception point is approximately 6m from the hotel entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is low (76cm or lower).
- There is sufficient space to write or sign documents on the counter.
- There is a clear knee recess beneath the low/lowered section of the counter.
- The counter is staffed.
- Seats are available for guests at reception.
- There is a hearing assistance system.
- The type of system is a portable loop (on request only).
- The type of flooring in the reception area is carpet.
Lobby
-
Circulation
View
- The type of flooring in the lobby is tiles.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Seating in the lobby includes; sofas.
- The lighting levels are good.
-
Signage
View
- Wayfinding signage is not provided.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
- Dementia friendly signage is not provided.
-
Audio
View
- This lobby does play background music in public areas.
- Music is played in the lobby and ground floor.
Ramp(s) or Slope(s) (Lobby)
- There is a ramp/slope located to the left of reception.
- The ramp/slope is used to access The Hedgerow, The Pem Restaurant, Blue Boar Pub, stairs and lifts.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the right going up.
- The width of the ramp/slope is 110cm.
- The lighting levels at the ramp/slope are moderate to good.
Ramp(s) / Slope(s) and Step(s) (Lobby)
-
Ramp / Slope
View
- There is a ramp/slope located to the rear left of the lobby.
- The ramp/slope is used to access The Hedgerow, The Pem Restaurant, Blue Boar Pub, stairs, lifts, accessible toilet and standard toilets.
- The gradient of the ramp/slope is steep.
- The ramp/slope is portable.
- Please contact the Concierge Desk for use of the portable ramp.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 76cm.
- The lighting levels at the ramp/slope are moderate to good.
- The ramp/slope does bypass the step(s).
-
Step(s)
View
- There is a/are step(s) located to the rear left of the lobby.
- The step(s) is/are used to access The Hedgerow, The Pem Restaurant, Blue Boar Pub, stairs, lifts, accessible toilet and standard toilets.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
Eating and Drinking (The Hedgerow)
-
Location and Access
View
- The following information is for the café/bar.
- The café/bar is located at the rear of the lobby.
- There is ramped/sloped or stepped access to the café/bar.
-
Service and Menus
View
- Tables can be booked in advance.
- There is full table service and a bar where drinks can be ordered.
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; large print menus and handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- Plastic/takeaway cups are available.
- Adapted cups are available.
- Adapted cutlery is available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is a hearing assistance system .
- The system is a portable loop.
- The hearing assistance system is available only on request.
- There is a portable card machine available for payment.
-
Service Counter(s)
View
- The height of the counter is 110cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is tiles.
-
Tables and Seating
View
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 61cm.
- The surface height of the lowest table is 39cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also coffee tables, armchairs, sofas and high stools.
- The type of flooring in this area is carpet and tiles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Eating and Drinking (The Orchard Room)
-
Location and Access
View
- The following information is for the café.
- The café is located next to The Hedgerow.
- There is ramped/sloped or stepped access to the café.
-
Service and Menus
View
- Tables can be booked in advance.
- There is full table service.
- Menu types include; handheld menus and large print menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is Afternoon Tea.
- Plastic/takeaway cups are available.
- Adapted cups are available.
- Adapted cutlery is available.
- Drinking straws are available.
- This area does play background music.
- There is a hearing assistance system .
- The system is a portable loop.
- Hilton Team Members are trained to use the hearing assistance system.
- There is a portable card machine available for payment.
-
Tables and Seating
View
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 73cm.
- The surface height of the lowest table is 55cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also coffee tables and sofas.
- The type of flooring in this area is carpet and tiles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
Eating and Drinking (The Pem Restaurant)
-
Location and Access
View
- The following information is for the restaurant.
- The restaurant is located towards the rear of the ground floor.
- There is ramped/sloped or stepped access to the restaurant.
- For access there is a single manual door which are permanently held open.
-
Service and Menus
View
- Tables can be booked in advance.
- There is full table service and a self-service counter.
- Menu types include; large print menus and handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is modern British and fine dining.
- Plastic/takeaway cups are available.
- Adapted cups are available.
- Adapted cutlery is available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times, the volume can be adjusted if requested.
- There is a hearing assistance system .
- The system is a portable loop.
- The hearing assistance system is available only on request.
- There is a portable card machine available for payment.
-
Self-Service Counter(s)
View
- The height of the counter is 90cm.
-
Tables and Seating
View
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 72cm.
- The distance between the floor and the underside of the highest dining table is 74cm.
- The standard height for the underside of dining tables is 73cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also armchairs, sofas, booths and bench seats.
- The type of flooring in this area is carpet and tiles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Outside Access (Blue Boar Pub Entrance)
-
Entrance
View
- This information is for the entrance located on Tothill Street.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Blue Boar Smokehouse & Bar'.
- There is stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 160cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
-
Step(s)
View
- The step(s) is/are located beyond the entrance.
- There is/are 6 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are low to moderate.
Eating and Drinking (Blue Boar Pub)
-
Location and Access
View
- The following information is for the bar.
- The bar is located to the left of The Pem Restaurant.
- There is ramped/sloped or stepped access to the bar.
-
Service and Menus
View
- Tables can be booked in advance.
- There is full table service and a bar where food and drink can be ordered.
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; large print menus and handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is a modern bar menu.
- Plastic/takeaway cups are available.
- Adapted cups are available.
- Adapted cutlery is available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times, the volume can be adjusted if requested.
- There is a hearing assistance system .
- The system is a portable loop.
- The hearing assistance system is available only on request.
- There is a portable card machine available for payment.
-
Service Counter(s)
View
- The height of the counter is 106cm.
- There is a moveable card machine available for payment.
-
Tables and Seating
View
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 60cm.
- The distance between the floor and the underside of the highest dining table is 71cm.
- The surface height of the lowest table is 45cm.
- The surface height of the highest table is 110cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also coffee tables, high tables, armchairs, sofas, booths and high stools.
- The type of flooring in this area is carpet and wood.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Accessible Toilet(s) (Ground Floor - Right Transfer)
- There is an/are accessible toilet(s) available.
-
Location and Access
View
- This accessible toilet is located off the main lift lobby.
- This accessible toilet is approximately 32m from the hotel entrance.
- There is ramped/sloped or stepped access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 84cm.
- The contrast between the internal door and wall is good.
- The door does not have a horizontal grab rail.
-
Toilet Features
View
- The dimensions of the accessible toilet are 160cm x 210cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are low to moderate.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 90cm.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is fair.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is fair.
- The contrast between the walls and floor is poor.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 121cm from the floor.
-
Additional Fixtures
View
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a backrest.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is fair.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are no vertical wall-mounted grab rails at the wash basin.
- The wash basin tap type is lever.
- There is not a wall fixed soap dispenser.
- There is a handheld soap dispenser available.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The contrast between the towel dispenser and the wall is fair.
- There is not a hand dryer.
Standard Toilet(s) (Ground Floor)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- The female toilet is located between the Blue Boar Pub and The Pem Restaurant.
- There is ramped/sloped or stepped access into the toilet(s).
- The standard toilet(s) is/are approximately 33m from the hotel entrance.
- The colour contrast between the external toilet door(s) and wall(s) is fair.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are low to moderate.
-
Toilet Facilities 2
View
- The male toilet is located off the main lift lobby.
- There is ramped/sloped or stepped access into the toilet(s).
- The standard toilet(s) is/are approximately 29m from the hotel entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.
Other Floors (Ground Floor to Conference and Events)
-
Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located next to The Hedgerow and The Orchard Room.
- The stairs are approximately 16m from the hotel entrance.
- Signs indicating the location of the stairs are not available from the entrance.
- The floors which are accessible by stairs are ground floor and lower ground floor.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are low to moderate.
Other Floors (Main Staircase)
-
Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located towards the centre of the ground floor, opposite the main lifts.
- The stairs are approximately 32m from the hotel entrance.
- Signs indicating the location of the stairs are not available from the entrance.
- There are manual, double doors, which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are LG, G, 1, 2, 3, 4, 5 and 6.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are low to moderate.
Lift (Main Lift)
- There is a lift for public use.
- The lift is located towards the centre of the ground floor.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 23m from the hotel entrance.
- There are 2 other lifts in this location.
- The other lifts have very similar/identical specifications.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are LG, G, 1, 2, 3, 4, 5 and 6.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm Ă— 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 90cm.
- The dimensions of the lift are 107cm x 177cm.
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Fitness Suite (Lower Ground Floor)
-
Access to Fitness Suite
View
- The fitness suite is situated in the hotel.
- The fitness suite is located on the lower ground floor, to the left when exiting the main lift.
- The fitness suite is for the use of hotel guests only.
- The fitness suite is not staffed.
- There are surveillance cameras in the fitness suite.
- There is step free access to the fitness suite.
- The door is key card activated.
- The door opening width is 86cm.
-
Fitness Suite Information
View
- There is not clear manoeuvring space between equipment.
- There is level access to all of the equipment.
- Equipment suitable for mobility or sensory impaired users includes; cable resistance machines and free weights.
- The type of flooring in the fitness suite is carpet and vinyl.
- There is a hearing assistance system.
- The type of system is a portable loop (on request only).
Standard Toilet(s) (Fitness Suite - Lower Ground Floor)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- The shared toilet is located on the left as you enter the fitness suite.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 1m from the fitness suite entrance.
- The colour contrast between the external toilet door(s) and wall(s) is poor.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 82cm.
- The wash basin(s) tap type is twist/turn.
- Lighting levels are moderate to good.
Hotel Room Corridors
-
Circulation
View
- There are not doors in corridors/walkways which have to be opened manually.
- The type of flooring in corridors/walkways is carpet.
- There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is good colour contrast between the walls and floor in the majority of corridors/walkways.
- The lighting levels are moderate to good.
Eating and Drinking (Executive Lounge - First Floor)
-
Location and Access
View
- The following information is for the lounge.
- The lounge is located on the first floor, to the left when exiting the main lift.
- There is step-free access to the lounge.
- For access there is a single manual door which may be difficult to open.
-
Service and Menus
View
- Tables cannot be booked in advance.
- There is a self-service counter.
- Hilton Team Members can bring food and/or drinks to tables.
- The type of food served here is buffet breakfast, afternoon tea and canapés.
- Plastic/takeaway cups are available.
- Adapted cups are available.
- Adapted cutlery is available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is a hearing assistance system .
- The system is a portable loop.
- The hearing assistance system is available only on request.
-
Self-Service Counter(s)
View
- The height of the counter is 96cm.
- The type of flooring in this area is tiles.
- The lighting levels are good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
-
Tables and Seating
View
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 71cm.
- The surface height of the lowest table is 42cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also coffee tables, armchairs, sofas and bench seats.
- The type of flooring in this area is carpet and wood.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
- Breakfast is served between 06:30 and 10:30 and afternoon tea between 15:00 and 17:00.
Canapés are served in the evening between 17:30 and 19:30.
Standard Toilet(s) (Executive Lounge - First Floor)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- The female and male toilets are located on the first floor, at the rear of the Executive Lounge.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 24m from the Executive Lounge entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 90cm.
- The wash basin(s) tap type is twist/turn.
- Lighting levels are good.
- There is a standard shower within both toilets.
Standard Room(s) (First Floor - Room 147 - One Bedroom Suite)
-
Bedroom Features
View
- The room surveyed is located on the first floor, to the right when exiting the lift.
- The room surveyed at the time of the visit was Room 147 - One Bedroom Suite.
- There is step-free access to the room surveyed.
- There is numbered signage on or near the room door.
- The colour contrast between the external room door and wall is good.
- The width of the door is 89cm.
- The colour contrast between the internal room door and wall is good.
- The colour contrast between the room walls and floor is good.
- The bed type is double.
- The height of the bed is 66cm.
- The measurement between the bed base and floor is 13cm.
- Light switches are within 120cm (3ft 11in) from floor level.
- There is not an emergency alarm in the room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels in the room are moderate to good.
-
Ensuite Facilities
View
- The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
- The colour contrast between the external ensuite door and wall is good.
- The ensuite door opens by sliding.
- The width of the door to the ensuite is 80cm.
- The colour contrast between the internal ensuite door and wall is poor.
- There is not an emergency alarm within the ensuite.
- There is not a red flashing fire alarm beacon within the ensuite.
- The tap type is twist/turn.
- There is a mixer tap.
- Wall-mounted grab rails are available for the shower and bath.
- The colour contrast between the grab rails and wall is good.
- The colour contrast between the walls and floor in the ensuite is fair.
- The lighting levels in the ensuite are low to moderate.
Accessible Room(s) (Third Floor - Room 325 - Superior)
-
Accessible Room Information
View
- The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
- This type of accessible room is located on the first, second, third, fourth, fifth and sixth floors.
- There is step-free access to this type of accessible room.
- All accessible rooms of this type have similar specifications.
- Guests do not need to open a door between the lift and the room(s).
- The room surveyed has an adjoining room.
-
Bedroom Features
View
- The accessible room surveyed is located on the third floor, to the right when exiting the main lift.
- The accessible room surveyed at the time of the visit was Room 325 - Superior.
- There is step-free access to the accessible room surveyed.
- There is numbered signage on or near the accessible room door.
- The colour contrast between the external room door and wall is poor.
- The door is key card activated.
- The fob/card reader height is 113cm.
- The width of the door is 87cm.
- There are lowered spy holes available.
- The colour contrast between the internal room door and wall is poor.
- The bed type is zip and link.
- The bed height is not adjustable.
- The height of the bed is 48cm (1ft 7in).
- The measurement between the bed base and floor is 10cm.
- The bed is moveable.
- The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- The height of the desk is 74cm.
- The desk is not height adjustable.
- The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
- The height and depth of the knee recess is 64cm x 50cm.
- The room surveyed had a desk chair with armrests.
- Alternative seating can be requested.
- Wardrobes have not been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- Electric sockets are accessible from the bed.
- There is an emergency alarm in the room.
- The emergency pull cord alarm in the room is within reach and fully functional.
- There is not a red flashing fire alarm beacon within the room.
- The type of flooring is carpet.
- The colour contrast between the room walls and floor is good.
- The lighting levels in the room are moderate to good.
-
Ensuite Facilities
View
- The colour contrast between the external ensuite door and wall is good.
- The ensuite door opens by sliding.
- The door may be difficult to open.
- The door has no lock.
- The width of the door to the ensuite is 82cm.
- The door does not have a horizontal grab rail.
- The colour contrast between the internal ensuite door and wall is poor.
- The dimensions of the ensuite are 275cm x 250cm.
- The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
- The ensuite has a non-slip floor.
- The colour contrast between the ensuite walls and floor is good.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is tied up and out of reach (higher than 10cm (4") from floor).
- There is a red flashing fire alarm beacon within the ensuite.
- Disposal facilities are available.
- There is a/are pedal bin disposal units.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 83cm.
- There are no vertical wall-mounted grab rails at the wash basin.
- The tap type is twist/turn.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is not a wall fixed soap dispenser.
- There is a bar of soap available.
- The lighting levels in the ensuite are good.
-
Toilet Details
View
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is poor.
- The toilet has a lid.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 202cm.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The colour contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The colour contrast between the wall-mounted grab rail(s) and wall is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
-
Shower Details
View
- The ensuite has a wheel in shower.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- Shower controls have clear markings to indicate hot and cold settings.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 51cm.
- There is a/are wall-mounted grab rail(s) available for the shower.
- Horizontal and/or dropdown rails are available on both sides of the shower seat.
- There is a single vertical grab rail to assist standing users.
- The colour contrast between the shower wall-mounted grab rails and wall is good.
- The colour contrast between the shower dropdown rail(s) and wall is/are good.
Accessible Room(s) (Third Floor - Room 330 - Executive Superior)
-
Accessible Room Information
View
- The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
- This type of accessible room is located on the first, second, third, fourth, fifth and sixth floors.
- There is step-free access to this type of accessible room.
- All accessible rooms of this type have similar specifications.
- Guests do not need to open a door between the lift and the room(s).
- The room surveyed does not have an adjoining room.
-
Bedroom Features
View
- The accessible room surveyed is located on the third floor, to the right when exiting the main lift.
- The accessible room surveyed at the time of the visit was Room 330 - Executive Superior.
- There is step-free access to the accessible room surveyed.
- There is numbered signage on or near the accessible room door.
- The colour contrast between the external room door and wall is good.
- The door is key card activated.
- The fob/card reader height is 113cm.
- The width of the door is 87cm.
- There are lowered spy holes available.
- The colour contrast between the internal room door and wall is poor.
- The bed type is zip and link.
- The bed height is not adjustable.
- The height of the bed is 48cm (1ft 7in).
- The measurement between the bed base and floor is 10cm.
- The bed is moveable.
- The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- The height of the desk is 74cm.
- The desk is not height adjustable.
- The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
- The height and depth of the knee recess is 64cm x 50cm.
- The room surveyed had a desk chair with armrests and a desk chair without armrests.
- Wardrobes have not been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- Electric sockets are accessible from the bed.
- There is an emergency alarm in the room.
- There is not a red flashing fire alarm beacon within the room.
- The type of flooring is carpet.
- The colour contrast between the room walls and floor is fair.
- The lighting levels in the room are moderate to good.
-
Ensuite Facilities
View
- The colour contrast between the external ensuite door and wall is good.
- The ensuite door opens by sliding.
- The door is easy to open.
- The door has no lock.
- The width of the door to the ensuite is 77cm.
- The door does not have a horizontal grab rail.
- The colour contrast between the internal ensuite door and wall is poor.
- The dimensions of the ensuite are 380cm x 237cm.
- The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
- The ensuite has a non-slip floor.
- The colour contrast between the ensuite walls and floor is good.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is within reach and fully functional.
- There is a red flashing fire alarm beacon within the ensuite.
- Disposal facilities are available.
- There is a/are pedal bin disposal units.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 83cm.
- There are no vertical wall-mounted grab rails at the wash basin.
- The tap type is twist/turn.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is not a wall fixed soap dispenser.
- There is a bar of soap available.
- The lighting levels in the ensuite are moderate to good.
-
Toilet Details
View
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is poor.
- The toilet has a lid.
- There is not a lateral transfer space.
- There is a flush.
- There is not a spatula type lever flush.
- There is a dropdown rail.
- The colour contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The colour contrast between the wall-mounted grab rail(s) and wall is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 80cm.
-
Bath Details
View
- The ensuite has a bath.
- The length of the bath is 168cm.
- The tap type is twist/turn.
- There is a mixer tap.
- Bath taps have clear markings to indicate hot and cold settings.
- There is not a shower over the bath.
-
Shower Details
View
- The ensuite has a wheel in shower.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- Shower controls have clear markings to indicate hot and cold settings.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 48cm.
- There is a/are wall-mounted grab rail(s) available for the shower.
- There are not horizontal and/or dropdown rails available on both sides of the shower seat.
- There is a single vertical grab rail to assist standing users.
- The colour contrast between the shower wall-mounted grab rails and wall is good.
Standard Room(s) (Sixth Floor - Room 606 - Deluxe)
-
Bedroom Features
View
- The room surveyed is located on the sixth floor, to the left when exiting the main lift.
- The room surveyed at the time of the visit was Room 606 - Deluxe.
- There is step-free access to the room surveyed.
- There is numbered signage on or near the room door.
- The colour contrast between the external room door and wall is poor.
- The width of the door is 87cm.
- The colour contrast between the internal room door and wall is poor.
- The colour contrast between the room walls and floor is good.
- The bed type is zip and link.
- The height of the bed is 66cm.
- The measurement between the bed base and floor is 12cm.
- Light switches are within 120cm (3ft 11in) from floor level.
- There is not an emergency alarm in the room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels in the room are moderate to good.
-
Ensuite Facilities
View
- The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
- The colour contrast between the external ensuite door and wall is good.
- The ensuite door opens by sliding.
- The width of the door to the ensuite is 79cm.
- The colour contrast between the internal ensuite door and wall is poor.
- There is not an emergency alarm within the ensuite.
- There is not a red flashing fire alarm beacon within the ensuite.
- The tap type is twist/turn.
- There is a mixer tap.
- Wall-mounted grab rails are available for the bath and shower.
- The colour contrast between the grab rails and wall is good.
- The colour contrast between the walls and floor in the ensuite is good.
- The lighting levels in the ensuite are moderate to good.