You are on Hotel Summary. Skip to the next section.

Hotel Summary

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• Getting to the Hotel View
  • For information on how to get to the hotel (new tab) - click here.
• Hotel Information View
  • The hotel has its own parking facilities.
  • There is a designated drop off point.
  • The hotel has 378 rooms in total.
  • There is an/are accessible room(s) within the hotel.
  • The hotel has 3 accessible room(s) with accessible ensuite facilities.
  • There is/are 0 accessible room(s) with a ceiling track hoist.
  • There is/are 1 accessible room(s) with a wet room/wheel in shower.
  • There is/are 2 accessible room(s) with a shower.
  • There is/are 0 accessible room(s) with a bath.
  • There is not an/are not adjoining room(s) available for the accessible room(s).
  • There is not an/are not adjoining room(s) available for the standard room(s).
  • The restaurant/bar facilities in this hotel include; Coffee Lounge, Colombia, Urban Lounge and Library.
  • Accessible toilet facilities are available.
• Additional Accessibility Aids View
  • There is not a deaf alert system at the hotel.
  • Panic alarms are not available on request.
  • Vibrating pillows alarms are available on request.
  • Bed raisers are available on request.
  • Bath steps are not available on request.
  • Bath seats are available on request.
  • Bath mats are available on request.
  • Raised toilet seats are available on request.
  • Portable hoists are not available on request.
  • Other auxiliary aids include; a Manga handy bather powered bath seat.
• Conference and Meeting Facilities View
  • Conference/meeting facilities are available.
  • The conference/meeting facilities are located on the lower ground floor and ground floor.
  • For the DoubleTree by Hilton Hotel London - Docklands Riverside - Conference and Events AccessAble access guide please click here (new tab).
• Spa and Leisure Facilities View
  • The hotel has; a fitness suite.
  • The fitness suite is located in the Wharf Building on the Lower Ground Floor.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include shower chairs.
• To obtain mobility aids please contact a member of staff.
• Other equipment such as a wheelchair can be obtained with advance notice.

You are on Doubletree Docklands Pier. Skip to the next section.

Doubletree Docklands Pier

• The hotel has access to the Doubletree Docklands Pier.
• RB4, the Doubletree Docklands - Canary Wharf ferry service, is the only service that calls at Doubletree Docklands Pier.
• RB4 operates from 06:45 on weekdays and 09:45 on weekends connecting with RB1 and RB6 services from Canary Wharf Pier for travel further afield.
• The pier can be used by hotel guests and commuters.
• The access to the pier is located at the rear of the hotel lobby.
• There is an information screen located at the rear of the lobby.
• There is an automatic door leading out from the lobby to the pier.
• Just after the door is a short steep ramp.
• There is another steep ramp with handrails leading up to the pier.
• The pier walkway is sheltered with handrails available.
• There is information boards and route maps available on the walkway.
• There is ramp leading down the seating area and the boarding point.
• The gradient of the ramp varies depending on the level of the tide.
• At low tide the gradient of the ramp is very steep.
• There is a ticket machine and waiting area available.
• There is a boarding ramp available.

You are on Hotel Parking (Blue Badge Parking). Skip to the next section.

Hotel Parking (Blue Badge Parking)

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• Parking View
  • The hotel does have its own parking facilities.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located outside the main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is block paving.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 480cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Paying View
  • Payment signs are not provided.
  • Parking is free for Blue Badge holders.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is block paving.
  • There is not a road to cross between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 10m from the main entrance.

You are on Hotel Parking (Standard Parking - Underground). Skip to the next section.

Hotel Parking (Standard Parking - Underground)

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located off Rotherhithe Street.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 160cm.
  • The car park does not have a barrier control system.
  • The car park surface is concrete.
  • There is not a/are not Blue Badge parking bay(s) available.
  • All parking spaces are provided on a first come first served basis.
  • There is also an overflow car park for visitors.
  • Staff can direct guests to the overflow car park if required.
• Paying View
  • There are parking charges for the car park.
  • Parking is not free for visitors of the venue.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is block paving.
  • There is not a road to cross between the car park and the entrance.
• Comments View
  • There is a roller shutter at the entrance to the car park, which opens automatically as a vehicle approaches.
  • There is direct internal access via steps from within the car park to the hotel lobby.
  • Step-free access is by returning to Rotherhithe Street and using the main vehicle access ramp.
  • Payment for parking is made at the hotel reception desk and tokens are issued to operate the barrier to exit.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located in the turning circle outside the main entrance.
  • The route from the drop-off point is accessible to a wheelchair user unaided.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 125cm.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient.
  • There is a level landing at the top of the ramp/slope.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) on the approach.
  • There is/are 10+ unmarked step(s), with handrails on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
• Comments View
  • The step-free approach is using the vehicle access driveway under the arch up to the main entrance (photographs 1 - 3 looking up, photograph 4 looking down).
  • The pavements on each side of the driveway are approximately 40cm wide.
  • This would be too narrow for wheelchair users or most pedestrians, who would need to walk in the road.
  • The driveway is long and very steep.
  • The steps are to the right of the driveway and the entrance to the underground car park (photographs 5 and 6 looking up and photograph 7 looking down).
  • The route to the hotel entrance is to the left at the top of the steps.
  • The bollards are in this area (photograph 8).

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located off the turning area, ahead, at the top of the vehicle driveway.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'DoubleTree by Hilton'.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 178cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 132cm.
  • There is a Hilton Team Member available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located to the left of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up the ramp.
  • The width of the ramp/slope is 112cm.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 23cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Entrance from Underground Car Park). Skip to the next section.

Outside Access (Entrance from Underground Car Park)

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• Entrance View
  • This information is for the entrance located in the underground car park, connecting with the lobby.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hotel Entrance'.
  • There is stepped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm.
  • There is a step-over, 18cm high at the first door.
• Step(s) View
  • The step(s) is/are located after the second door.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right of the lobby.
  • The reception point is approximately 10m from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • Seats can be made available for guests at reception.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • The hearing assistance system is located at the right hand desk, however, this could be moved if required.
  • Hilton Team Members are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 09/12/2020.
  • The hearing assistance system was not working at the time of testing.
  • The type of flooring in the reception area is carpet, vinyl and tiles.
• Comments View
  • The lower height desk is to the left of the other desks (photograph 4).

You are on Lobby. Skip to the next section.

Lobby

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• Circulation View
  • The type of flooring in the lobby is carpet, vinyl and tiles.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating in the lobby includes; sofas.
  • The lighting levels are good.
• Signage View
  • Wayfinding signage is not provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does play background music in public areas.
  • Music is played in the lobby area.
• Comments View
  • The Knight building, for some of the rooms, is to the right of the lobby, beyond the reception desks (photograph 1).
  • The Wharf building, for further rooms and the bars, restaurants, conference facilities and fitness suite is to the left of the lobby (photograph 2).
  • The access to the pier for the ferry towards Canary Wharf is at the rear left of the lobby (photograph 3).

You are on Eating and Drinking (Coffee Lounge). Skip to the next section.

Eating and Drinking (Coffee Lounge)

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• Location and Access View
  • The following information is for the café.
  • The café is located to the left after you enter the hotel.
  • There is step-free access to the café.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Menu types include; written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Drinking straws are available.
  • Background music is only played at certain times, the volume can be adjusted if requested.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
• Service Counter(s) View
  • The height of the counter is 90cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is tiles.

You are on Ramp(s) / Slope(s) and Step(s) (Access to Knight Building). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Access to Knight Building)

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• Ramp / Slope View
  • There is a ramp/slope located off the right of the lobby, beyond the reception desks. The ramp is to the right of the steps.
  • The ramp/slope is used to access guest rooms in the Knight building.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.
  • The width of the ramp/slope is 115cm.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located off the right of the lobby, beyond the reception desks.
  • The step(s) is/are used to access guest rooms in the Knight building.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Comments View
  • There is a raised threshold where the carpet meets the vinyl flooring at the start and end of the ramp.

You are on Hotel Room Corridors (Knight Building). Skip to the next section.

Hotel Room Corridors (Knight Building)

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• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • There are corridors/walkways with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
  • The type of flooring in corridors/walkways is carpet.
  • There is good colour contrast between the walls and floor in all corridors/walkways.
  • The lighting levels are varied.
• Signage View
  • Wayfinding signage is provided in corridors.
  • Wayfinding signage is not clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • The hotel does play background music in room corridors.
  • Music is played in all public areas.
• Access View
  • There is step-free access throughout the building via lift(s).
  • Photographs 1 - 4 show typical corridors to access the guest rooms. Some of the rooms are in a second, similar block, reached by a glazed bridge walkway across the adjacent dock (photographs 6 - 8).

You are on Accessible Room(s) (Accessible Double with Wet Room). Skip to the next section.

Accessible Room(s) (Accessible Double with Wet Room)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
  • This type of accessible room is located in Knight building, to the right from the main entrance lobby.
  • There is step-free access to this type of accessible room.
  • Guests do not need to open a door between the entrance and the room(s).
  • The room surveyed does not have an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the ground floor of Knight building.
  • The accessible room surveyed at the time of the visit was 053.
  • There is ramped/sloped or stepped access to the accessible room surveyed.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is manual with a key card lock.
  • The fob/card reader height is 118cm.
  • The width of the door is 80cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is good.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 65cm.
  • The measurement between the bed base and floor is 4cm.
  • The bed is moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 75cm.
  • The desk is not height adjustable.
  • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • The room surveyed had a height adjustable chair with armrests.
  • Alternative seating can be requested.
  • Wardrobes have been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are at a suitable height for a wheelchair user.
  • There is an emergency alarm in the room.
  • The emergency pull cord alarm in the room is within reach and fully functional.
  • There is a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are low to moderate.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 80cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is poor.
  • The dimensions of the ensuite are 190cm x 190cm.
  • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is good.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The tap type is lever.
  • There is not a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a bar of soap available.
  • The lighting levels in the ensuite are low to moderate.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a lid.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 116cm.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is not a toilet roll holder.
• Shower Details View
  • The ensuite has a wheel in shower.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • The shower control type is lever.
  • Shower controls have clear markings to indicate hot and cold settings.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 48cm.
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is a single vertical grab rail to assist standing users.
  • The colour contrast between the shower wall-mounted grab rails and wall is poor.
  • The colour contrast between the shower dropdown rail(s) and wall is/are poor.
  • There is a raised, ramped threshold at the doorway into the ensuite.
    At the time of the survey the ensuite door was sticking in the frame.
    The drop-down rail has a toilet roll holder.

You are on Accessible Room(s) (Accessible Double with Shower). Skip to the next section.

Accessible Room(s) (Accessible Double with Shower)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a shower.
  • This type of accessible room is located in the Knight building, to the right from the main entrance lobby.
  • There is step-free access to this type of accessible room.
  • Guests do not need to open a door between the entrance and the room(s).
  • The room surveyed does not have an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the ground floor of Knight building.
  • The accessible room surveyed at the time of the visit was 055.
  • There is ramped/sloped or stepped access to the accessible room surveyed.
  • There is written signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is manual with a key card lock.
  • The fob/card reader height is 118cm.
  • The width of the door is 80cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is good.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 65cm.
  • The measurement between the bed base and floor is 4cm.
  • The bed is not moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 75cm.
  • The desk is not height adjustable.
  • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • The room surveyed had a height adjustable chair with armrests.
  • Alternative seating can be requested.
  • Wardrobes have not been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are at a suitable height for a wheelchair user.
  • There is an emergency alarm in the room.
  • The emergency pull cord alarm in the room is out of reach (higher than 10cm (4") from floor).
  • There is a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are low to moderate.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 75cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is poor.
  • The dimensions of the ensuite are 125cm x 190cm.
  • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is poor.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The tap type is lever.
  • There is not a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a bar of soap available.
  • The lighting levels in the ensuite are low to moderate.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a lid.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is a spatula type lever flush.
  • There is a dropdown rail.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is not a toilet roll holder.
• Shower Details View
  • The ensuite has a shower cubicle.
  • The shower tray is accessed via a shallow step.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • The shower control type is twist/turn.
  • Shower controls do not have clear markings to indicate hot and cold settings.
  • There is no seat for the shower.
  • There is not a/are not wall-mounted grab rail(s) available for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • Room 055 is shown in photographs 1 - 7.
• Comments View
  • There is a further accessible large twin room, 101, in Wharf building, to the left from the entrance lobby.
  • Access to this room is by stairs or lift.
  • The room has a large ensuite with a shallow step into the shower tray (photographs 8 and 9).
  • The toilet has dropdown rails to both sides but no transfer space.

You are on Standard Room(s) (Standard Suite). Skip to the next section.

Standard Room(s) (Standard Suite)

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• Bedroom Features View
  • The room surveyed is located on the ground floor of Knight building.
  • The room surveyed at the time of the visit was 057.
  • There is ramped/sloped or stepped access to the room surveyed.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 80cm.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is good.
  • The bed type is double.
  • The height of the bed is 65cm.
  • The measurement between the bed base and floor is 4cm.
  • Light switches are not within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are low to moderate.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens outwards.
  • The width of the door to the ensuite is 65cm.
  • The colour contrast between the internal ensuite door and wall is poor.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the shower.
  • The colour contrast between the grab rails and wall is good.
  • The colour contrast between the walls and floor in the ensuite is fair.
  • The lighting levels in the ensuite are moderate to good.
• Comments View
  • The suite has a separate lounge/dining room in addition to the bedroom.
  • The bathroom opens off the hallway of the suite.

You are on Standard Room(s) (Standard Double). Skip to the next section.

Standard Room(s) (Standard Double)

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• Bedroom Features View
  • The room surveyed is located on the ground floor of Knight building.
  • The room surveyed at the time of the visit was 044.
  • There is ramped/sloped or stepped access to the room surveyed.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 80cm.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is good.
  • The bed type is double or zip and link.
  • The height of the bed is 65cm.
  • The measurement between the bed base and floor is 4cm.
  • Light switches are not within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 56cm.
  • The colour contrast between the internal ensuite door and wall is poor.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the shower.
  • The colour contrast between the grab rails and wall is good.
  • The colour contrast between the walls and floor in the ensuite is good.
  • The lighting levels in the ensuite are moderate to good.

You are on Other Floors (Knight Building). Skip to the next section.

Other Floors (Knight Building)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located off the bedroom corridors, near to the lifts.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Comments View
  • There are stairs in each location where there is also a lift.

You are on Lift (Knight Building). Skip to the next section.

Lift (Knight Building)

• There is a lift for public use.
• The lift is located in the corridors leading to the guest rooms. There are 8 lifts, 4 in each block
• Signs indicating the location of the lift are not available from the entrance.
• The lift surveyed was 1.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 68cm.
• The dimensions of the lift are 105cm x 92cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Ramp(s) / Slope(s) and Step(s) (Access to Wharf Building). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Access to Wharf Building)

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• Ramp / Slope View
  • There is a ramp/slope located to the left after entering the lobby and along the walkway.
  • The ramp/slope is used to access guests rooms, the restaurants/bars, conferences facilities and fitness suite.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are moderate to good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located to the left after you enter the lobby.
  • The step(s) is/are used to access guests rooms, the restaurants/bars, conferences facilities and fitness suite.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 20cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

You are on Other Floors (Wharf Building Walkway to Lower Ground Floor and Ground Floor). Skip to the next section.

Other Floors (Wharf Building Walkway to Lower Ground Floor and Ground Floor)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located at the end of the walkway.
  • The floors which are accessible by stairs are Wharf Building Walkway to Lower Ground Floor and Ground Floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Lift (Wharf Building Walkway to Ground Floor). Skip to the next section.

Lift (Wharf Building Walkway to Ground Floor)

• There is a lift for public use.
• The lift is located at the rear of the walkway.
• The lift is a platform lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Walkway to Ground floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 99cm.
• The dimensions of the lift are 99cm x 170cm.
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Hotel Room Corridors (Wharf Building). Skip to the next section.

Hotel Room Corridors (Wharf Building)

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• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet.
  • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • Seating includes; seats with armrests.
  • The lighting levels are moderate to good.
• Signage View
  • Wayfinding signage is provided in corridors.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • The hotel does not play background music in room corridors.
• Access View
  • There is step-free access throughout the building.

You are on Lift (Wharf Building - Hotel Rooms). Skip to the next section.

Lift (Wharf Building - Hotel Rooms)

• There is a lift for public use.
• The lift is located along the hotel room corridors.
• There are 5 other lifts in this location.
• The lift surveyed was Lift 1.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2 and 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 70cm.
• The dimensions of the lift are 105cm x 150cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • There are 6 lifts available, each providing access to different rooms.
  • Lift 1 provides access to rooms 201 - 212, 301 - 313 and 401-409.
  • Lift 2 provides access to rooms 232 - 237, 332 - 337 and 425 - 431.
  • Lift 3 provides access to rooms 214 - 218, 314 - 318 and 410 - 412.
  • Lift 4 provides access to rooms 228 - 231, 328 - 331 and 421 - 424.
  • Lift 5 provides access to rooms 219 - 223, 319 - 323 and 414 - 416.
  • Lift 6 provides access to rooms 224 - 227, 324 - 327 and 417 - 420.
  • Lifts 2, 3, 4 and 5 have audio announcements.
  • Lift 6 does not have audio announcements.

You are on Eating and Drinking (Columbia - Bar). Skip to the next section.

Eating and Drinking (Columbia - Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the ground floor of the Wharf Building, to the right after you exit the lift.
  • There is step-free access to the bar.
• Service and Menus View
  • There is a bar where food and drink can be ordered.
  • Hilton Team Members can bring food and/or drinks to tables.
  • Menu types include; written wall menus and large print menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is only played at certain times, the volume can be adjusted if requested.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
• Service Counter(s) View
  • The height of the counter is 110cm.
  • The type of flooring in this area is wood.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 71cm.
  • The surface height of the lowest table is 50cm.
  • The surface height of the highest table is 118cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables, sofas and bench seats.
  • The type of flooring in this area is wood.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Eating and Drinking (Columbia - Restaurant). Skip to the next section.

Eating and Drinking (Columbia - Restaurant)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the ground floor of the Wharf Building, to the right after you exit the lift.
  • There is step-free access to the restaurant.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and a self-service counter.
  • Menu types include; handheld menus and large print menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
• Self-Service Counter(s) View
  • The height of the counter is 93cm.
  • The self-service counter is used during breakfast service.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 68cm.
  • The distance between the floor and the underside of the highest dining table is 72cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The type of flooring in this area is wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Step(s) (Urban Beach). Skip to the next section.

Step(s) (Urban Beach)

• There is a/are step(s) located to the right of the Columbia Restaurant.
• There is/are 12 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 20cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

You are on Eating and Drinking (Urban Beach). Skip to the next section.

Eating and Drinking (Urban Beach)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located to the right of the Columbia Restaurant.
  • There is stepped access to the bar.
• Service and Menus View
  • There is a bar where drinks can be ordered.
  • Hilton Team Members can bring food and/or drinks to tables.
  • Menu types include; written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is only played during certain functions, the volume can be adjusted if requested.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
• Service Counter(s) View
  • The height of the counter is 120cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is concrete tiles.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 63cm.
  • The distance between the floor and the underside of the highest dining table is 70cm.
  • The surface height of the lowest table is 40cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also sofas.
  • The type of flooring in this area is concrete tiles.

You are on Step(s) (The Terrace - Executive Lounge). Skip to the next section.

Step(s) (The Terrace - Executive Lounge)

• There is a/are step(s) located to the right of the Columbia Bar.
• There is/are 12 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Eating and Drinking (The Terrace - Executive Lounge). Skip to the next section.

Eating and Drinking (The Terrace - Executive Lounge)

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• Location and Access View
  • The following information is for the executive lounge.
  • The executive lounge is located on the ground floor of the Wharf Building, to the right after you exit the lift.
  • There is stepped access to the executive lounge.
• Service and Menus View
  • There is full table service.
  • Menu types include; large print menus and handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is only played at certain times, the volume can be adjusted if requested.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 60cm.
  • The distance between the floor and the underside of the highest dining table is 68cm.
  • The standard height for the underside of dining tables is 65cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also sofas and bench seats.
  • The type of flooring in this area is wood and concrete tiles.
  • The lighting levels are moderate to good.
  • Access to the additional seating area is via There is double width manual door and one 9cm step to access the outdoor seating area.

You are on Step(s) (The Library). Skip to the next section.

Step(s) (The Library)

• There is a/are step(s) located to the right of the Columbia Bar.
• There is/are 5 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Eating and Drinking (Library). Skip to the next section.

Eating and Drinking (Library)

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• Location and Access View
  • The following information is for the lounge.
  • The lounge is located on the ground floor of the Wharf Building, to the right after you exit the lift.
  • There is stepped access to the lounge.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Menu types include; large print menus and handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is only played at certain times, the volume can be adjusted if requested.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The surface height of the lowest table is 40cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables, armchairs and sofas.
  • The type of flooring in this area is wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located to the left after you exit the lift.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 12m from the Wharf Building walkway lift.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby change facilities are available in the female toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 98cm.
• Toilet Facilities 2 View
  • The male toilet is located to the left after you exit the lift.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 12m from the Wharf Building walkway lift.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
• Baby Changing Facilities 2 View
  • Baby change facilities are available in the male toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 98cm.

You are on Accessible Toilet(s) (Ground Floor - Female Standard Toilets). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Female Standard Toilets)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within the female standard toilets.
  • This accessible toilet is approximately 6m from the Wharf Building walkway lift.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 85cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 125cm x 210cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 40cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 83cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm.
  • The contrast between the hand dryer and the wall is good.

You are on Accessible Toilet(s) (Ground Floor - Male Standard Toilets). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Male Standard Toilets)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within the male standard toilets.
  • This accessible toilet is approximately 12m from the Wharf Building walkway lift.
  • There is step-free access into the accessible toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 130cm x 210cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are not available in the toilet.
  • There is a/are coat hook(s).
  • The height of the coat hook is 165cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 40cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 82cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.

You are on Lift (Wharf Building to Lower Ground Floor). Skip to the next section.

Lift (Wharf Building to Lower Ground Floor)

• There is a lift for public use.
• The lift is located next to the stairs.
• The lift is a stair lift.
• A Hilton Team Member needs to be notified for use of the lift.
• The floors which are accessible by this lift are Walkway - Lower Ground Floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 70cm.
• The dimensions of the lift are 70cm x 83cm.
• There are separate entry and exit doors in the lift.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

You are on Fitness Suite (Lower Ground Floor). Skip to the next section.

Fitness Suite (Lower Ground Floor)

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• Access to Fitness Suite View
  • The fitness suite is situated in the hotel.
  • The fitness suite is located to the left after you exit the lift.
  • The fitness suite is for the use of hotel guests only.
  • The fitness suite is not staffed.
  • There are surveillance cameras in the fitness suite.
  • There is step free access to the fitness suite.
  • The door is key fob activated.
  • The door opening width is 79cm.
• Fitness Suite Information View
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
  • Equipment suitable for mobility or sensory impaired users includes; free weights and cable resistance machines.
  • The type of flooring in the fitness suite is vinyl.
  • There is a hearing assistance system.
  • The type of system is a portable loop.

You are on Standard Toilet(s) (Lower Ground Floor). Skip to the next section.

Standard Toilet(s) (Lower Ground Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the left after you enter the breakout area.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
  • There is a 5cm threshold into the toilet cubicles.

You are on Accessible Toilet(s) (Lower Ground Floor - Male Standard Toilets). Skip to the next section.

Accessible Toilet(s) (Lower Ground Floor - Male Standard Toilets)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within the male standard toilets, next to the breakout area.
  • This accessible toilet is approximately 12m from the Wharf Building walkway lift.
  • There is step-free access into the accessible toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 130cm x 210cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is not a lateral transfer space.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are not available in the toilet.
  • There is a/are coat hook(s).
  • The height of the coat hook is 160cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 40cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 80cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm.
  • The contrast between the hand dryer and the wall is good.

You are on Accessible Toilet(s) (Lower Ground Floor - Female Standard Toilets). Skip to the next section.

Accessible Toilet(s) (Lower Ground Floor - Female Standard Toilets)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left after you enter the breakout area.
  • This accessible toilet is approximately 6m from the Wharf Building walkway lift.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 125cm x 215cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 60cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 40cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 81cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 83cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm.
  • The contrast between the hand dryer and the wall is good.