You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include shower chairs.
• To obtain mobility aids please contact a member of staff.
• Other equipment such as a wheelchair can be obtained with advance notice.

You are on Doubletree Docklands Pier. Skip to the next section.

Doubletree Docklands Pier

• The hotel has access to the Doubletree Docklands Pier.
• RB4, the Doubletree Docklands - Canary Wharf ferry service, is the only service that calls at Doubletree Docklands Pier.
• RB4 operates from 06:45 on weekdays and 09:45 on weekends connecting with RB1 and RB6 services from Canary Wharf Pier for travel further afield.
• The pier can be used by hotel guests and commuters.
• The access to the pier is located at the rear of the hotel lobby.
• There is an information screen located at the rear of the lobby.
• There is an automatic door leading out from the lobby to the pier.
• Just after the door is a short steep ramp.
• There is another steep ramp with handrails leading up to the pier.
• The pier walkway is sheltered with handrails available.
• There is information boards and route maps available on the walkway.
• There is ramp leading down the seating area and the boarding point.
• The gradient of the ramp varies depending on the level of the tide.
• At low tide the gradient of the ramp is very steep.
• There is a ticket machine and waiting area available.
• There is a boarding ramp available.

You are on Conference Facilities Summary. Skip to the next section.

Conference Facilities Summary

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• Related Access Guide(s) View
  • For the DoubleTree by Hilton Hotel London - Docklands Riverside AccessAble access guide please click here (new tab).
• Conference Facilities Information View
  • The conference facilities are located in the Wharf Building.
  • Facilities include; meeting rooms, accessible toilets and standard toilets.
  • There are 11 conference / meeting spaces.
  • A portable hearing assistance system is available on request.
  • Hilton Team Members are not trained to use the hearing assistance system(s).
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on/12/2020.
  • The hearing assistance system was not working at the time of testing.

You are on Hotel Parking (Blue Badge Parking). Skip to the next section.

Hotel Parking (Blue Badge Parking)

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• Parking View
  • The hotel does have its own parking facilities.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located outside the main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is block paving.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 480cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Paying View
  • Payment signs are not provided.
  • Parking is free for Blue Badge holders.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is block paving.
  • There is not a road to cross between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 10m from the main entrance.

You are on Hotel Parking (Standard Parking - Underground). Skip to the next section.

Hotel Parking (Standard Parking - Underground)

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located off Rotherhithe Street.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 160cm.
  • The car park does not have a barrier control system.
  • The car park surface is concrete.
  • There is not a/are not Blue Badge parking bay(s) available.
  • All parking spaces are provided on a first come first served basis.
  • There is also an overflow car park for visitors.
  • Staff can direct guests to the overflow car park if required.
• Paying View
  • There are parking charges for the car park.
  • Parking is not free for visitors of the venue.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is block paving.
  • There is not a road to cross between the car park and the entrance.
• Comments View
  • There is a roller shutter at the entrance to the car park, which opens automatically as a vehicle approaches.
  • There is direct internal access via steps from within the car park to the hotel lobby.
  • Step-free access is by returning to Rotherhithe Street and using the main vehicle access ramp.
  • Payment for parking is made at the hotel reception desk and tokens are issued to operate the barrier to exit.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located in the turning circle outside the main entrance.
  • The route from the drop-off point is accessible to a wheelchair user unaided.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located off the turning area, ahead, at the top of the vehicle driveway.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'DoubleTree by Hilton'.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 178cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 132cm.
  • There is a Hilton Team Member available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located to the left of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up the ramp.
  • The width of the ramp/slope is 112cm.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 23cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Entrance from Underground Car Park). Skip to the next section.

Outside Access (Entrance from Underground Car Park)

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• Entrance View
  • This information is for the entrance located in the underground car park, connecting with the lobby.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hotel Entrance'.
  • There is stepped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm.
  • There is a step-over, 18cm high at the first door.
• Step(s) View
  • The step(s) is/are located after the second door.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 125cm.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient.
  • There is a level landing at the top of the ramp/slope.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) on the approach.
  • There is/are 10+ unmarked step(s), with handrails on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
• Comments View
  • The step-free approach is using the vehicle access driveway under the arch up to the main entrance (photographs 1 - 3 looking up, photograph 4 looking down).
  • The pavements on each side of the driveway are approximately 40cm wide.
  • This would be too narrow for wheelchair users or most pedestrians, who would need to walk in the road.
  • The driveway is long and very steep.
  • The steps are to the right of the driveway and the entrance to the underground car park (photographs 5 and 6 looking up and photograph 7 looking down).
  • The route to the hotel entrance is to the left at the top of the steps.
  • The bollards are in this area (photograph 8).

You are on Ramp(s) / Slope(s) and Step(s) (Access to Wharf Building). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Access to Wharf Building)

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• Ramp / Slope View
  • There is a ramp/slope located to the left after entering the lobby and along the walkway.
  • The ramp/slope is used to access guests rooms, the restaurants/bars, conferences facilities and fitness suite.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are moderate to good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located to the left after you enter the lobby.
  • The step(s) is/are used to access guests rooms, the restaurants/bars, conferences facilities and fitness suite.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 20cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

You are on Other Floors (Wharf Building Walkway to Lower Ground Floor and Ground Floor). Skip to the next section.

Other Floors (Wharf Building Walkway to Lower Ground Floor and Ground Floor)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located at the end of the walkway.
  • The floors which are accessible by stairs are Wharf Building Walkway to Lower Ground Floor and Ground Floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Lift (Wharf Building Walkway to Ground Floor). Skip to the next section.

Lift (Wharf Building Walkway to Ground Floor)

• There is a lift for public use.
• The lift is located at the rear of the walkway.
• The lift is a platform lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Walkway to Ground floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 99cm.
• The dimensions of the lift are 99cm x 170cm.
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Event Room(s) / Space(s) (Westminster and Southwark). Skip to the next section.

Event Room(s) / Space(s) (Westminster and Southwark)

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• Access to the Room View
  • The rooms surveyed were Westminster and Southwark.
  • Westminster and Southwark are located on the ground floor, to the right after you enter.
  • There is wayfinding signage for the rooms.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 79cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was not working at the time of testing.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • The layout of the rooms may vary depending on the meeting or event taking place.
  • The Southwark Room is accessed by double width doors that are 140cm wide.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located to the left after you exit the lift.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 12m from the Wharf Building walkway lift.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby change facilities are available in the female toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 98cm.
• Toilet Facilities 2 View
  • The male toilet is located to the left after you exit the lift.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 12m from the Wharf Building walkway lift.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
• Baby Changing Facilities 2 View
  • Baby change facilities are available in the male toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 98cm.

You are on Accessible Toilet(s) (Ground Floor - Female Standard Toilets). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Female Standard Toilets)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within the female standard toilets.
  • This accessible toilet is approximately 6m from the Wharf Building walkway lift.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 85cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 125cm x 210cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 40cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 83cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm.
  • The contrast between the hand dryer and the wall is good.

You are on Accessible Toilet(s) (Ground Floor - Male Standard Toilets). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Male Standard Toilets)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within the male standard toilets.
  • This accessible toilet is approximately 12m from the Wharf Building walkway lift.
  • There is step-free access into the accessible toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 130cm x 210cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are not available in the toilet.
  • There is a/are coat hook(s).
  • The height of the coat hook is 165cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 40cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 82cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.

You are on Lift (Wharf Building to Lower Ground Floor). Skip to the next section.

Lift (Wharf Building to Lower Ground Floor)

• There is a lift for public use.
• The lift is located next to the stairs.
• The lift is a stair lift.
• A Hilton Team Member needs to be notified for use of the lift.
• The floors which are accessible by this lift are Walkway - Lower Ground Floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 70cm.
• The dimensions of the lift are 70cm x 83cm.
• There are separate entry and exit doors in the lift.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

You are on Eating and Drinking (Breakout Area). Skip to the next section.

Eating and Drinking (Breakout Area)

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• Location and Access View
  • The following information is for the lounge.
  • The lounge is located ahead after you exit the lift.
  • There is step-free access, via lift, to the lounge.
  • For access there are double manual doors which are easy to open.
• Service and Menus View
  • Hilton Team Members can bring food and/or drinks to tables.
  • Background music is played at all times.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
• Service Counter(s) View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is carpet.
  • The lighting levels are low to moderate.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The surface height of the lowest table is 40cm.
  • The surface height of the highest table is 112cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables, high tables and high stools.
  • The type of flooring in this area is carpet.
  • The lighting levels are low to moderate.
  • The type of services, menus and food varies depending on the function and events taking place.

You are on Event Room(s) / Space(s) (Lambeth/Tower). Skip to the next section.

Event Room(s) / Space(s) (Lambeth/Tower)

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• Access to the Room View
  • The rooms surveyed were Lambeth/Tower.
  • Lambeth/Tower are located to the left of the breakout area.
  • There is not wayfinding signage for the rooms.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 75cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Event Room(s) / Space(s) (Millennium). Skip to the next section.

Event Room(s) / Space(s) (Millennium)

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• Access to the Room View
  • The room surveyed was Millennium.
  • Millennium is located to the right of the breakout area.
  • There is not wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 150cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Lower Ground Floor). Skip to the next section.

Standard Toilet(s) (Lower Ground Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the left after you enter the breakout area.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
  • There is a 5cm threshold into the toilet cubicles.

You are on Accessible Toilet(s) (Lower Ground Floor - Male Standard Toilets). Skip to the next section.

Accessible Toilet(s) (Lower Ground Floor - Male Standard Toilets)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within the male standard toilets, next to the breakout area.
  • This accessible toilet is approximately 12m from the Wharf Building walkway lift.
  • There is step-free access into the accessible toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 130cm x 210cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is not a lateral transfer space.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are not available in the toilet.
  • There is a/are coat hook(s).
  • The height of the coat hook is 160cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 40cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 80cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm.
  • The contrast between the hand dryer and the wall is good.

You are on Accessible Toilet(s) (Lower Ground Floor - Female Standard Toilets). Skip to the next section.

Accessible Toilet(s) (Lower Ground Floor - Female Standard Toilets)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left after you enter the breakout area.
  • This accessible toilet is approximately 6m from the Wharf Building walkway lift.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 125cm x 215cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 60cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 40cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 81cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 83cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm.
  • The contrast between the hand dryer and the wall is good.

You are on Other Floors (London, Chelsea, Battersea, Vauxhall and Albert Rooms). Skip to the next section.

Other Floors (London, Chelsea, Battersea, Vauxhall and Albert Rooms)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located to the left of the breakout area.
  • The floors which are accessible by stairs are Lower Level (Chelsea, Battersea, Vauxhall and Albert Rooms, Breakout area and Toilets - Upper Level - London Room and Breakout Area).
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Lift (London, Chelsea, Battersea, Vauxhall and Albert Rooms). Skip to the next section.

Lift (London, Chelsea, Battersea, Vauxhall and Albert Rooms)

• There is a lift for public use.
• The lift is located to the left of the lower ground floor breakout area.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower Level (Chelsea, Battersea, Vauxhall and Albert Rooms, Breakout area and Toilets - Upper Level - (London Room and Breakout Area).
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 80cm.
• The dimensions of the lift are 140cm x 110cm.
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Eating and Drinking (Breakout Area - London Room). Skip to the next section.

Eating and Drinking (Breakout Area - London Room)

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• Location and Access View
  • The following information is for the self-service area.
  • The self-service area is located ahead after you exit the lift.
  • There is step-free access, via lift, to the self-service area.
• Service and Menus View
  • There is a bar where drinks can be ordered.
  • Background music is only played during certain functions, the volume can be adjusted if requested.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
• Service Counter(s) View
  • The height of the counter is 110cm.
  • The type of flooring in this area is wood.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The surface height of the highest table is 112cm.
  • No tables are permanently fixed.
  • There are also high tables.
  • The type of flooring in this area is wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • The type of services, menus and food varies depending on the function and events taking place.

You are on Event Room(s) / Space(s) (London Room). Skip to the next section.

Event Room(s) / Space(s) (London Room)

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• Access to the Room View
  • The room surveyed was London Room.
  • London Room is located ahead after you exit the lift.
  • There is not wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in block capital lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 170cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Hilton Team Members are trained to use the hearing assistance system.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • The layout of the room varies depending on the function and events taking place.

You are on Eating and Drinking (Breakout Area - Chelsea, Battersea, Vauxhall and Albert Rooms). Skip to the next section.

Eating and Drinking (Breakout Area - Chelsea, Battersea, Vauxhall and Albert Rooms)

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• Location and Access View
  • The following information is for the lounge.
  • The lounge is located ahead after you exit the lift.
  • There is step-free access, via lift, to the lounge.
• Service and Menus View
  • Background music is only played during certain functions, the volume can be adjusted if requested.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
• Self-Service Counter(s) View
  • The height of the counter is 90cm.
  • The type of flooring in this area is carpet.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The surface height of the lowest table is 40cm.
  • The surface height of the highest table is 112cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • There are also sofas.
  • The lighting levels are moderate to good.

You are on Event Room(s) / Space(s) (Chelsea and Battersea). Skip to the next section.

Event Room(s) / Space(s) (Chelsea and Battersea)

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• Access to the Room View
  • The rooms surveyed were Chelsea and Battersea.
  • Chelsea and Battersea are located at the rear of the breakout area.
  • There is wayfinding signage for the rooms.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 75cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Hilton Team Members are trained to use the hearing assistance system.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • The layout of the rooms varies depending on the meeting or events taking place.

You are on Event Room(s) / Space(s) (Vauxhall and Albert). Skip to the next section.

Event Room(s) / Space(s) (Vauxhall and Albert)

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• Access to the Room View
  • The rooms surveyed were Vauxhall and Albert.
  • Vauxhall and Albert are located at the rear of the breakout area.
  • There is wayfinding signage for the rooms.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 85cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • The layout of the rooms varies depending on the function or events taking place.

You are on Standard Toilet(s) (London, Chelsea, Battersea, Vauxhall and Albert Rooms). Skip to the next section.

Standard Toilet(s) (London, Chelsea, Battersea, Vauxhall and Albert Rooms)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located at the rear of the Chelsea, Battersea, Vauxhall and Albert Rooms breakout area.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the lift.
  • The colour contrast between the external toilet door(s) and wall(s) is good for female and poor for male.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Accessible Toilet(s) (London, Chelsea, Battersea, Vauxhall and Albert Rooms - Female Standard Toilets). Skip to the next section.

Accessible Toilet(s) (London, Chelsea, Battersea, Vauxhall and Albert Rooms - Female Standard Toilets)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear of the Chelsea, Battersea, Vauxhall and Albert Rooms within the female standard toilets.
  • This accessible toilet is approximately 10m from the lift.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 110cm x 150cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 145cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 41cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm.
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is sensor.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.