Access Guide
Hotel Summary
- Getting to the Hotel View
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Hotel Information
View
- The hotel has its own parking facilities.
- There is not a designated drop off point.
- The hotel has 405 rooms in total.
- There is an/are accessible room(s) within the hotel.
- The hotel has 8 accessible room(s) with accessible ensuite facilities.
- There is/are 2 accessible room(s) with a wet room/wheel in shower.
- There is/are 6 accessible room(s) with a bath.
- There is an/are adjoining room(s) available for the accessible room(s).
- There is an/are adjoining room(s) available for the standard room(s).
- Accessible toilet facilities are available.
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Additional Accessibility Aids
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- There is not a deaf alert system at the hotel.
- Panic alarms are not available on request.
- Vibrating pillows alarms are available on request.
- Bed raisers are available on request.
- Bath steps are available on request.
- Bath seats are available on request.
- Bath mats are available on request.
- Raised toilet seats are available on request.
- Portable hoists are not available on request.
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Conference and Meeting Facilities
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- Conference/meeting facilities are available.
- The conference/meeting facilities are located on the ground floor.
- For the Hilton London Olympia - Conference Facilities AccessAble access guide please click here (new tab)
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Getting Help and Assistance
- There is a Hilton Team Member available for help and assistance.
- There is not a Hilton Team Member trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include; Braille on request and large print.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Hotel Parking
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Parking
View
- The venue does have its own parking facilities.
- The car park is located off the A3220 Holland Road, beneath the hotel.
- The car park type is underground.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 175cm.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 1 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 490cm.
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Paying
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- There are parking charges for the car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is not free for Blue Badge holders.
- To see the parking charges please click here (opens new tab).
- Payment machines are located close to the lifts and stairs to the hotel as you exit the car park.
- There is a payment machine at a convenient height for wheelchair users.
- There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is clearly signposted.
- The surface on the approach to the entrance is tarmac.
- There is not a road to cross between the car park and the entrance.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 18m from the main lifts.
- Assistance may be required because there is/are uneven surfaces.
Step(s) (Westminster Suite to Car Park)
- There is a/are step(s) located in the Westminster Suite lobby, opposite the standard female toilets.
- The step(s) is/are used to access the car park.
- There is/are 15+ step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 19cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
Step(s) (Westminster Suites to Main Reception)
- There is a/are step(s) located as you exit the Westminster Suites, next to the stairs for the car park.
- The step(s) is/are used to access the main reception, hotel and the rest of the conference facilities.
- There is/are 5 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
Off Site Parking (Russell Road)
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Russell Road.
- There are time restrictions for this on street parking.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
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Comments
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- The parking on Russell Road is pay and display via payment meter, text or app and is limited to four hours maximum stay.
Approach (Main and Costa Entrances)
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Approach
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- The surface of the approach is stone/concrete tiles.
- The approach surface is uneven in places.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue, on Kensington High Street.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hilton Olympia'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 105cm.
- There is also an automatically revolving door next to this one.
- There is a Hilton Team Member available for assistance at this entrance.
- There is an additional single automatic door to the right of the revolving door (photograph 4).
Outside Access (Costa Entrance)
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Entrance
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- This information is for the entrance located on Kensington High Street.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Costa'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 105cm.
- There is a Hilton Team Member available for assistance at this entrance.
- There was a push button to the right of the entrance to open the door automatically, but this was not working at the time of the survey.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Eating and Drinking (Costa)
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Location and Access
View
- The following information is for the café.
- The café is located next to the Hilton Hotel.
- There is ramped/sloped access to the café.
- For access there is a single manual door which is easy to open.
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Service and Menus
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- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered.
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; online menus and written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
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- The height of the counter is 98cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is laminate.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 75cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The type of flooring in this area is carpet and laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- There are external tables and chairs available which are sheltered by a canopy (photographs 11 and 12).
Lobby
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Circulation
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- The type of flooring in the lobby is carpet and tiles.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Seating in the lobby includes; armchairs.
- The lighting levels are varied.
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Signage
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- Wayfinding signage is provided.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
- Wayfinding signage is clearly presented/easy to read.
- Dementia friendly signage is not provided.
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Audio
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- This lobby does play background music in public areas.
- Music is played throughout the lobby.
Reception
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Reception
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- The reception point is located on the ground floor, opposite the main entrance.
- The reception point is approximately 8m from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are low to moderate.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Seats are available for guests at reception.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- The hearing assistance system is located on the far left of the reception desk.
- Hilton Team Members are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 04/09/2019.
- The hearing assistance system was working at the time of testing.
- The type of flooring in the reception area is tiles.
Concierge Desk
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Desk
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- The desk is located on the ground floor, to the right of the reception desk.
- The desk is approximately 9m from the main entrance.
- The desk is clearly visible from the entrance.
- There is step-free access to the desk.
- There is a clear unobstructed route to the desk.
- There are no windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
- The desk is not placed in front of a background which is patterned.
- The lighting levels at the desk are low to moderate.
- The height of the desk is medium height (77cm - 109cm) .
- There is not sufficient space to write or sign documents on the desk.
- There is not a lowered section of the desk.
- The desk is staffed.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is not a hearing assistance system at the desk.
- The type of flooring in this area is tiles.
Ramp(s) or Slope(s) (Main Reception / Lobby to Lifts, Stairs Costa and Conference Facilities)
- There is a ramp/slope located on the left as you enter from the main entrance, next to the reception desk.
- The ramp/slope is used to access the lifts, stairs Costa, and the conference facilities.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The lighting levels at the ramp/slope are moderate to good.
Other Floors (Lobby to First Floor and Restaurant Floor)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located on the left as you enter from the main entrance.
- The stairs are approximately 12m from the main entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are ground floor, first floor and restaurant floor (upper first floor).
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are moderate to good.
Lift (Main Lifts - Lobby)
- There is a lift for public use.
- The lift is located at the rear of the lobby, to the left of the reception desk.
- The lift is clearly visible from the entrance.
- The lift is approximately 14m from the main entrance.
- There are 3 other lifts in this location.
- The other lifts have very similar/identical specifications.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are B, G, 1, 2, 3, 4, 5, 6, 7 and 8.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 90cm.
- The dimensions of the lift are 147cm x 115cm.
- There are separate entry and exit doors in the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
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Comments
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- The lift does not go to the restaurant level (upper first floor).
Lift (Restaurant)
- There is a lift for public use.
- The lift is located at the rear of the lobby as you enter from the main entrance and to the left of reception.
- The lift is clearly visible from the entrance.
- The lift is approximately 16m from the main entrance.
- There are 3 other lifts in this location.
- The lift surveyed was the far right lift as you face them.
- The other lift has very similar/identical specifications.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, R, 1, 2, 3, 4, 5, 6, 7, 8.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 90cm.
- The dimensions of the lift are 147cm x 115cm.
- There are separate entry and exit doors in the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
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Comments
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- This lift goes to the restaurant floor but not the basement floor.
Lift (Lift D)
- There is a lift for public use.
- The lift is located in the corridor between the Olympia Suite and Pembroke Suite.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 37m from the main entrance.
- There is 1 other lift in this location.
- The lift surveyed was D.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7 and 8.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 92cm.
- The dimensions of the lift are 155cm x 70cm.
- There are separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
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Comments
View
- The mains lifts and restaurant lifts are opposite the main reception a short distance away.
Eating and Drinking (Society Bar - Restaurant Floor)
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Location and Access
View
- The following information is for the bar.
- The bar is located on the restaurant floor (upper first floor).
- There is step-free access, via lift, to the bar.
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Service and Menus
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- Tables cannot be booked in advance.
- There is a bar where food and drink can be ordered.
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
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- The height of the counter is 112cm.
- There is a moveable card machine available for payment.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 42cm.
- The distance between the floor and the underside of the highest dining table is 70cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The type of flooring in this area is carpet and laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
- Access to the additional seating area is via 1, 17cm high step without handrails.
Accessible Toilet(s) (Society Bar - Restaurant Floor - Left Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located on the restaurant floor (upper first floor), just before the Society Bar.
- This accessible toilet is approximately 4m from the restaurant lift.
- There is step-free access into the accessible toilet, via lift.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 86cm.
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
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Toilet Features
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- The dimensions of the accessible toilet are 146cm x 200cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 75cm.
- The transfer space is obstructed by a sanitary bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is poor.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and pedal bin disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 117cm and 170cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 47cm.
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 90cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 127cm.
- The contrast between the towel dispenser and the wall is poor.
- There is not a hand dryer.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 88cm.
Standard Toilet(s) (Society Bar - Restaurant Floor)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The female and male toilets are located on the restaurant floor (upper first floor), to the right as you enter the Society Bar.
- There is step-free access into the toilet(s), via lift.
- The standard toilet(s) is/are approximately 10m from the restaurant lift.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are moderate to good.
Ramp(s) / Slope(s) and Step(s) (Society Bar to Society Restaurant)
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Ramp / Slope
View
- There is a ramp/slope located next to the Society Bar on the restaurant floor (upper first floor).
- The ramp/slope is used to access the Society Restaurant.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the right going up.
- The lighting levels at the ramp/slope are moderate to good.
- The ramp/slope does bypass the step(s).
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Step(s)
View
- There is a/are step(s) located next to the Society Bar on the restaurant floor (upper first floor).
- The step(s) is/are used to access the Society Restaurant.
- There is/are 3 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 14cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
Eating and Drinking (Society Restaurant - Restaurant Floor)
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Location and Access
View
- The following information is for the restaurant.
- The restaurant is located on the restaurant floor 9upper first floor), just beyond the Society Bar.
- There is ramped/sloped or stepped access to the restaurant.
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Service and Menus
View
- Tables can be booked in advance.
- There is a self-service counter and table service (on request only).
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; online menus and handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
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Service Counter(s)
View
- The height of the counter is 89cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is tiles and laminate.
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Self-Service Counter(s)
View
- The height of the counter is 89cm.
- The type of flooring in this area is tiles.
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Tables and Seating
View
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 72cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also bench seats.
- The type of flooring in this area is carpet, tiles and laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Other Floors (Hotel Room Corridor First Floor to Eighth Floor)
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Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located opposite the main lifts on the first floor.
- The stairs are approximately 7m from the main lifts.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are 1, 2, 3, 4, 5, 6, 7 and 8.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are moderate to good.
Hotel Room Corridors
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Circulation
View
- There are doors in corridors/walkways which have to be opened manually.
- The type of flooring in corridors/walkways is carpet.
- There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is good colour contrast between the walls and floor in the majority of corridors/walkways.
- The lighting levels are moderate to good.
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Signage
View
- Wayfinding signage is provided in corridors.
- Wayfinding signage is clearly presented/easy to read.
- Dementia friendly signage is not provided.
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Safe Place(s)
View
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
View
- The hotel does not play background music in room corridors.
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Access
View
- There is step-free access throughout the majority of the building, via lift.
- There is/are 6 clearly marked step(s), with handrails on both sides, for access to Rooms 527 to 563 on the fifth floor.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- These steps can be seen in photograph 7.
- There is/are 4 clearly marked step(s), with handrails on both sides, for access to Rooms 627 to 662 on the sixth floor.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- These steps can be seen in photograph 8.
Accessible Room(s) (418 - Bathroom - Fourth Floor)
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Accessible Room Information
View
- The details in this section relates to the accessible room(s) with a bath.
- This type of accessible room is located on the fourth and fifth floors.
- There is step-free access to this type of accessible room.
- All accessible rooms of this type have identical specifications.
- The ensuite transfer space for the accessible rooms varies from left to right.
- Guests do not need to open a door between the lift and the room(s).
- The room surveyed has an adjoining room.
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Bedroom Features
View
- The accessible room surveyed is located on the fourth floor, midway along the corridor to the right as you exit the main lifts.
- The accessible room surveyed at the time of the visit was Room 418.
- There is step-free access to the accessible room surveyed, via lift.
- There is numbered signage on or near the accessible room door.
- The colour contrast between the external room door and wall is good.
- The door is manual with a key card lock.
- The fob/card reader height is 115cm.
- The width of the door is 70cm.
- There are not lowered spy holes available.
- The colour contrast between the internal room door and wall is good.
- The bed type is single.
- The bed height is not adjustable.
- The height of the bed is 58cm.
- The measurement between the bed base and floor is 17cm.
- The bed is not moveable.
- The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- Hilton Team Members can reconfigure the room furniture to create a turning space of 150cm x 150cm next to the bed.
- The height of the desk is 75cm.
- The desk is not height adjustable.
- The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
- The room surveyed had a desk chair without armrests.
- Alternative seating can be requested.
- Wardrobes have not been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- Electric sockets are accessible from the bed.
- The window control type(s) for the room is a/are standard lever(s).
- The window controls are not at a suitable height for a wheelchair user.
- There is an emergency alarm in the room.
- The emergency pull cord alarm in the room is within reach and fully functional.
- There is a red flashing fire alarm beacon within the room.
- The type of flooring is carpet.
- The colour contrast between the room walls and floor is good.
- The lighting levels in the room are moderate to good.
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Ensuite Facilities
View
- The colour contrast between the external ensuite door and wall is fair.
- The ensuite door opens outwards.
- The door may be difficult to open.
- The door is locked by a twist lock.
- The width of the door to the ensuite is 92cm.
- The door has a horizontal grab rail.
- The colour contrast between the internal ensuite door and wall is poor.
- The dimensions of the ensuite are 165cm x 190cm.
- The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
- The ensuite has a non-slip floor.
- The colour contrast between the ensuite walls and floor is fair.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is within reach and fully functional.
- There is not a red flashing fire alarm beacon within the ensuite.
- Disposal facilities are available.
- There is a/are pedal bin disposal units.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 80cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is not a wall fixed soap dispenser.
- There is a bar of soap available.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The lighting levels in the ensuite are moderate to good.
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Toilet Details
View
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is poor.
- The toilet has a lid.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 103cm.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The colour contrast between the dropdown rail(s) and wall is fair.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The colour contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 80cm.
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Bath Details
View
- The ensuite has a bath.
- The height of the side of the bath from floor level is 60cm.
- The length of the bath is 130cm.
- The tap type is twist/turn.
- There is not a mixer tap.
- Bath taps have clear markings to indicate hot and cold settings.
- There is a shower over the bath.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- Shower controls have clear markings to indicate hot and cold settings.
- There is a/are wall-mounted grab rail(s) available for the bath.
- There is not a horizontal wall-mounted grab rail on the wall which is the full length of the bath.
- There is not a vertical wall-mounted grab rail on the wall near to the taps.
- The colour contrast between the bath wall-mounted grab rails and wall is fair.
Accessible Room(s) (501 - Wet Room / Wheel in Shower - Fifth Floor)
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Accessible Room Information
View
- The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
- There is step-free access to this type of accessible room.
- All accessible rooms of this type have similar specifications.
- The ensuite transfer space for the accessible rooms varies from left to right.
- Guests do not need to open a door between the lift and the room(s).
- The room surveyed does not have an adjoining room.
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Bedroom Features
View
- The accessible room surveyed is located on the fifth floor.
- The accessible room surveyed at the time of the visit was Room 501.
- There is step-free access to the accessible room surveyed.
- There is numbered signage on or near the accessible room door.
- The colour contrast between the external room door and wall is good.
- The door is key card activated.
- The fob/card reader height is 115cm.
- The width of the door is 76cm.
- There are lowered spy holes available.
- The colour contrast between the internal room door and wall is good.
- The bed type is double.
- The bed height is not adjustable.
- The height of the bed is 58cm.
- The measurement between the bed base and floor is 5cm (2in).
- The bed is not moveable.
- The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- The desk N/A height adjustable.
- The room surveyed had an armchair.
- Alternative seating can be requested.
- Wardrobes have not been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- Electric sockets are accessible from the bed.
- The window control type(s) for the room is a/are standard lever(s).
- The window controls are at a suitable height for a wheelchair user.
- There is an emergency alarm in the room.
- There is a red flashing fire alarm beacon within the room.
- The type of flooring is carpet.
- The colour contrast between the room walls and floor is good.
- The lighting levels in the room are good.
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Ensuite Facilities
View
- The colour contrast between the external ensuite door and wall is good.
- The ensuite door opens outwards.
- The door is easy to open.
- The door has no lock.
- The width of the door to the ensuite is 82cm.
- The door has a horizontal grab rail.
- The colour contrast between the internal ensuite door and wall is good.
- The dimensions of the ensuite are 190cm x 152cm.
- The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
- The ensuite has a non-slip floor.
- The colour contrast between the ensuite walls and floor is good.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is within reach and fully functional.
- There is a red flashing fire alarm beacon within the ensuite.
- Disposal facilities are available.
- There is a/are general waste (with lid) disposal units.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The tap type is twist/turn.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is not a wall fixed soap dispenser.
- There is a bar of soap available.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The lighting levels in the ensuite are moderate to good.
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Toilet Details
View
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is poor.
- The toilet has a cistern.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 85cm.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The colour contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The colour contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
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Shower Details
View
- The ensuite has a wheel in shower.
- The shower head is height adjustable.
- The adjustable shower head can be placed between 105cm and 185cm when mounted.
- The shower control type is twist/turn.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 53cm.
- There is a/are wall-mounted grab rail(s) available for the shower.
- Horizontal and/or dropdown rails are available on both sides of the shower seat.
- There is a single vertical grab rail to assist standing users.
- The colour contrast between the shower wall-mounted grab rails and wall is poor.
- The colour contrast between the shower dropdown rail(s) and wall is/are good.
Accessible Room(s) (504 - Wet Room / Wheel in Shower - Fifth Floor)
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Accessible Room Information
View
- The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
- This type of accessible room is located on the fourth and fifth floors.
- There is step-free access to this type of accessible room.
- All accessible rooms of this type have similar specifications.
- The ensuite transfer space for the accessible rooms varies from left to right.
- Guests do not need to open a door between the lift and the room(s).
- The room surveyed does not have an adjoining room.
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Bedroom Features
View
- The accessible room surveyed is located on the fifth floor, in the corridor to the right as you exit the main lifts.
- The accessible room surveyed at the time of the visit was Room 504.
- There is step-free access to the accessible room surveyed, via lift.
- There is numbered signage on or near the accessible room door.
- The colour contrast between the external room door and wall is good.
- The door is manual with a key card lock.
- The fob/card reader height is 110cm.
- The width of the door is 78cm.
- There are lowered spy holes available.
- The colour contrast between the internal room door and wall is good.
- The bed type is double.
- The bed height is not adjustable.
- The height of the bed is 48cm (1ft 7in).
- The measurement between the bed base and floor is 16cm.
- The bed is not moveable.
- The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- Hilton Team Members can reconfigure the room furniture to create a turning space of 150cm x 150cm next to the bed.
- The height of the desk is 75cm.
- The desk is not height adjustable.
- The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
- The room surveyed had a desk chair without armrests and an armchair.
- Alternative seating can be requested.
- Wardrobes have not been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- Electric sockets are accessible from the bed.
- The window control type(s) for the room is a/are standard lever(s).
- The window controls are not at a suitable height for a wheelchair user.
- There is an emergency alarm in the room.
- The emergency pull cord alarm in the room is within reach and fully functional.
- There is a red flashing fire alarm beacon within the room.
- The type of flooring is carpet.
- The colour contrast between the room walls and floor is good.
- The lighting levels in the room are moderate to good.
- Vibrating pillows are available on request.
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Ensuite Facilities
View
- The colour contrast between the external ensuite door and wall is fair.
- The ensuite door opens outwards.
- The door may be difficult to open.
- The door has no lock.
- The width of the door to the ensuite is 83cm.
- The door does not have a horizontal grab rail.
- The colour contrast between the internal ensuite door and wall is fair.
- The dimensions of the ensuite are 190cm x 160cm.
- The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
- The ensuite has a non-slip floor.
- The colour contrast between the ensuite walls and floor is good.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is within reach and fully functional.
- There is not a red flashing fire alarm beacon within the ensuite.
- Disposal facilities are available.
- There is a/are pedal bin disposal units.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 85cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is not a wall fixed soap dispenser.
- There is a bar of soap available.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The lighting levels in the ensuite are moderate to good.
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Toilet Details
View
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is poor.
- The toilet has a cistern.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 70cm.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The colour contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The colour contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 50cm.
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Shower Details
View
- The ensuite has a wheel in shower.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- Shower controls have clear markings to indicate hot and cold settings.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 52cm.
- There is a/are wall-mounted grab rail(s) available for the shower.
- There are not horizontal and/or dropdown rails available on both sides of the shower seat.
- There are two vertical grab rails to assist standing users.
- The colour contrast between the shower wall-mounted grab rails and wall is poor.
- The colour contrast between the shower dropdown rail(s) and wall is/are poor.
Standard Room(s) (Suite 527 - Bathroom - Fifth Floor)
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Bedroom Features
View
- The room surveyed is located on the fifth floor, to the left as you exit the main lifts.
- The room surveyed at the time of the visit was Room 527.
- There is stepped access to the room surveyed.
- There is numbered signage on or near the room door.
- The colour contrast between the external room door and wall is good.
- The width of the door is 70cm.
- The colour contrast between the internal room door and wall is good.
- The colour contrast between the room walls and floor is good.
- The bed type is double.
- The height of the bed is 58cm.
- The measurement between the bed base and floor is 17cm.
- Light switches are within 120cm (3ft 11in) from floor level.
- There is not an emergency alarm in the room.
- There is a red flashing fire alarm beacon within the room.
- The lighting levels in the room are moderate to good.
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Ensuite Facilities
View
- The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
- The colour contrast between the external ensuite door and wall is good.
- The ensuite door opens inwards.
- The width of the door to the ensuite is 70cm.
- The colour contrast between the internal ensuite door and wall is good.
- There is not an emergency alarm within the ensuite.
- There is not a red flashing fire alarm beacon within the ensuite.
- The tap type is lever.
- There is a mixer tap.
- The colour contrast between the walls and floor in the ensuite is good.
- The lighting levels in the ensuite are moderate to good.
Standard Room(s) (Room 607 - Bathroom - Sixth Floor)
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Bedroom Features
View
- The room surveyed is located on the sixth floor, in the corridor to the right as you exit the main lifts.
- The room surveyed at the time of the visit was Room 607.
- There is step-free access to the room surveyed, via lift.
- There is numbered signage on or near the room door.
- The colour contrast between the external room door and wall is good.
- The width of the door is 70cm.
- The colour contrast between the internal room door and wall is good.
- The colour contrast between the room walls and floor is good.
- The bed type is double.
- The height of the bed is 58cm.
- The measurement between the bed base and floor is 17cm.
- Light switches are within 120cm (3ft 11in) from floor level.
- There is not an emergency alarm in the room.
- There is a red flashing fire alarm beacon within the room.
- The lighting levels in the room are moderate to good.
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Ensuite Facilities
View
- The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
- The colour contrast between the external ensuite door and wall is fair.
- The ensuite door opens inwards.
- The width of the door to the ensuite is 70cm.
- The colour contrast between the internal ensuite door and wall is good.
- There is not an emergency alarm within the ensuite.
- There is not a red flashing fire alarm beacon within the ensuite.
- The tap type is lever.
- There is a mixer tap.
- Wall-mounted grab rails are available for the bath.
- The colour contrast between the grab rails and wall is good.
- The colour contrast between the walls and floor in the ensuite is good.
- The lighting levels in the ensuite are moderate to good.
Fitness Suite (Basement Floor)
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Access to Fitness Suite
View
- The fitness suite is situated in the hotel.
- The fitness suite is located on the basement floor, next to the car park.
- The fitness suite is for the use of hotel guests only.
- The fitness suite is not staffed.
- There are surveillance cameras in the fitness suite.
- There is step free access to the fitness suite.
- Level access is by lift.
- The door is key card activated.
- The door opening width is 115cm.
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Fitness Suite Information
View
- There is not clear manoeuvring space between equipment.
- There is level access to all of the equipment.
- Equipment suitable for mobility or sensory impaired users includes; cable resistance machines, free weights and upper body machines where fixed seats can be removed.
- The type of flooring in the fitness suite is laminate.
- There is not a hearing assistance system.