You are on Hotel Summary. Skip to the next section.

Hotel Summary

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• Getting to the Hotel View
  • For information on how to get to the hotel (new tab) - click here.
• Hotel Information View
  • The hotel has its own parking facilities.
  • There is a designated drop off point.
  • The hotel has 456 rooms in total.
  • There is an/are accessible room(s) within the hotel.
  • The hotel has 5 accessible room(s) with accessible ensuite facilities.
  • There is/are 2 accessible room(s) with a wet room/wheel in shower.
  • There is/are 3 accessible room(s) with a bath.
  • There is an/are adjoining room(s) available for the accessible room(s).
  • There is an/are adjoining room(s) available for the standard room(s).
  • The restaurant/bar facilities in this hotel include; Podium Restaurant and Bar, CC Bar, Trader Vic's, Executive Lounge, Galvin at Windows and the 10 Degrees Bar.
  • Accessible toilet facilities are available.
• Additional Accessibility Aids View
  • There is a deaf alert system at the hotel.
  • Panic alarms are available on request.
  • Vibrating pillows alarms are available on request.
  • Bed raisers are available on request.
  • Bath steps are available on request.
  • Bath seats are available on request.
  • Bath mats are available on request.
  • Raised toilet seats are available on request.
  • Portable hoists are not available on request.
  • Other auxiliary aids include; adapted 'arthritic' cutlery.
• Conference and Meeting Facilities View
  • Conference/meeting facilities are available.
  • The conference/meeting facilities are located on the first, second and fourth floors.
  • For the Hilton London at Park Lane - Conferences and Events AccessAble access guide please click here (new tab).
• Spa and Leisure Facilities View
  • The hotel has; a fitness suite and a spa.
  • For the LivingWell Health Club - Hilton London on Park Lane AccessAble access guide please click here (new tab).
• Safe Place(s) View
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • A place of safety can be made available in accessible room 523 or a meeting room on request.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include shower chairs and wheelchairs.
• To obtain mobility aids please contact a member of staff.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located outside the back lobby entrance, using the car park entrance off Hertford Street.
  • The route from the drop-off point is accessible to a wheelchair user unaided.
  • It is also possible to drop-off at the main entrance, where there is a member of staff on duty.
    However, there are double yellow line parking restrictions in this area which limit waiting.
    There are dropped kerbs between the road and pavement in this area.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located below the hotel on levels B2 and B3. The vehicle entrance is on Hertford Street.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 190cm.
  • The car park does have a barrier control system.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the hotel.
  • There are six on-street pay by phone standard parking bays opposite the main entrance of the hotel.
• Paying View
  • There are parking charges for the car park.
  • Parking is not free for visitors of the venue.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located next to the doors from the parking area to the car park lift/stair lobby.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 10m from the exit to lift/stair lobby.
• Comments View
  • Assistance may be required with the manual heavy doors between the car parking areas and the lift/stair lobby.
  • There is a height restriction barrier of 249cm at the entrance to the car park and drop-off area.
  • There is a height restriction of 190cm for the underground parking levels.
  • The Blue Badge bays are on level B2.
  • The hotel and its car park are within the Central London Congestion Charge Zone and the Ultra-Low Emission Zone.

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located in the lobby of the underground parking levels.
  • The stairs are approximately 15m from the back lobby entrance.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are back lobby drop-off and entrance, parking levels 2B and 3B.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located from the car park lift/stair lobby to the covered drop-off area at the back lobby entrance.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 15m from the back lobby entrance.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are L (back lobby drop-off and entrance), parking levels 2B and 3B.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 79cm.
• The dimensions of the lift are 109cm x 138cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel, on Park Lane.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'London Hilton on Park Lane'.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 141cm.
  • A key card is required for access at this entrance.
  • The height of the key card reader is 70cm.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 110cm.
  • There is also a revolving door next to this one.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 110cm.
  • There is a Hilton Team Member available for assistance at this entrance.
  • The door operated by push pad is to the left of the revolving door.
    Both the first and second doors are operated by one push pad.
    There is a similar manual single set of doors to the right of the revolving door.
• Ramp/Slope View
  • The ramp/slope is located to the left as you enter.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up the ramp.
  • The width of the ramp/slope is 150cm.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located ahead after the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 10cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Outside Access (Back Lobby Entrance). Skip to the next section.

Outside Access (Back Lobby Entrance)

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• Entrance View
  • This information is for the entrance located at the covered drop-off area and entrance to the car park.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'REVERY BAR'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 208cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 238cm.
  • The bollards do not contrast visually with the flooring.
  • There is a Hilton Team Member available for assistance at this entrance.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Lobby. Skip to the next section.

Lobby

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• Circulation View
  • The type of flooring in the lobby is carpet and tiles.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating in the lobby includes; a mixture of seats with and without armrests and sofas.
  • The lighting levels are moderate to good.
• Signage View
  • Wayfinding signage is not provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
  • Not all wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does play background music in public areas.
  • Music is played in the lobby.
• Comments View
  • There is an ATM machine to the rear right of the lobby.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right of the lobby.
  • The reception point is approximately 15m from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Seats can be made available for guests at reception.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • The hearing assistance system is located at the service point second from the left.
  • Hilton Team Members are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 25/01/2024.
  • The hearing assistance system was working at the time of testing.
  • The type of flooring in the reception area is tiles.
• Comments View
  • Guests can also be checked in at the Guest Services desk on request.

You are on Counter (Guest Services). Skip to the next section.

Counter (Guest Services)

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• Counter View
  • The counter is located to the far right of the entrance lobby from the main entrance.
  • The counter is approximately 20m from the main entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • Seats are available for guests at the counter.
  • There is not a hearing assistance system.
  • The type of flooring in this area is tiles.

You are on Concierge Desk. Skip to the next section.

Concierge Desk

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• Desk View
  • The desk is located to the right of the lobby.
  • The desk is approximately 15m from the main entrance.
  • Clear signage for the desk is not visible from the entrance.
  • There is step-free access to the desk.
  • There is a clear unobstructed route to the desk.
  • There are no windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a background which is patterned.
  • The lighting levels at the desk are moderate to good.
  • The height of the desk is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the desk.
  • There is not a lowered section of the desk.
  • The desk is staffed.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is not a hearing assistance system at the desk.
  • The type of flooring in this area is tiles.

You are on Eating and Drinking (Park Corner Brasserie). Skip to the next section.

Eating and Drinking (Park Corner Brasserie)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the ground floor, to the left of the lobby from the main entrance.
  • There is step-free access to the restaurant.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Menu types include; large print menus, handheld menus and online menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
  • There is a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 90cm.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 73cm.
  • The distance between the floor and the underside of the highest dining table is 81cm.
  • The standard height for the underside of dining tables is 77cm.
  • The surface height of the lowest table is 77cm.
  • The surface height of the highest table is 90cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • All chairs have armrests on both sides.
  • There are also high tables, long tables, booths and stools.
  • The type of flooring in this area is stone and laminate.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • Lighting levels may be lower in the evening.
  • Access to the additional seating area is via 3 medium, clearly marked steps with a handrail on the left.
  • There is a further seating area on the left side which is accessed via 5 deep steps with handrails on both sides.

You are on Eating and Drinking (Revery Bar). Skip to the next section.

Eating and Drinking (Revery Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the ground floor, at the rear of the lobby from the main entrance.
  • There is step-free access, via lift, to the bar.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and a bar where drinks can be ordered.
  • Hilton Team Members can bring food and/or drinks to tables.
  • Menu types include; large print menus and handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is a modern bar menu.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
  • There is a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 110cm.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 38cm.
  • The distance between the floor and the underside of the highest dining table is 100cm.
  • The standard height for the underside of dining tables is 65cm.
  • The surface height of the lowest table is 40cm.
  • The surface height of the highest table is 106cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables, high tables, bench seats and stools.
  • The type of flooring in this area is carpet and stone.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • Access to the additional seating area is via 5 medium, unmarked steps with handrails on both sides.
  • There is level access to the Revery Bar via the back lobby entrance.

You are on Lift (Back Lobby Lift). Skip to the next section.

Lift (Back Lobby Lift)

• There is a lift for public use.
• The lift is located on the left side of the back lobby.
• The lift is clearly visible from the entrance.
• The lift is approximately 10m from the back lobby entrance.
• The lift is a platform lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 90cm.
• The dimensions of the lift are 110cm x 149cm.
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • The lift doors open automatically towards you.

You are on Other Floors (Back Lobby to First Floor). Skip to the next section.

Other Floors (Back Lobby to First Floor)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located from the back lobby and rear of the main lobby to the first floor.
  • The stairs are approximately 30m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are back lobby, main lobby, first floor and first floor ballroom level.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
• Comments View
  • The first five steps up between the back lobby and the main lobby have a marble tile surface and are clearly marked.
  • From the main lobby level upwards, the stairs have a carpet surface and the step nosings are not clearly marked.
  • There is a platform lift to overcome the short flights of stairs between the back lobby and the main lobby and between the ballroom and main first floor level.
  • The main lifts overcome the stairs from lobby to first floor.

You are on Lift (First Floor to Grand Ballroom). Skip to the next section.

Lift (First Floor to Grand Ballroom)

• There is a lift for public use.
• The lift is located to the right as you exit the main lifts on the first floor.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 15m from the main lifts.
• The lift is a stair lift.
• A Hilton Team Member needs to be notified for use of the lift.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The clear door width is 80cm.
• The dimensions of the lift are 80cm x 125cm.
• There are separate entry and exit doors in the lift.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

You are on Counter (Cloakroom). Skip to the next section.

Counter (Cloakroom)

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• Counter View
  • The counter is located off the first floor lobby.
  • The counter is approximately 15m from the main lifts.
  • The counter is clearly visible from the lift.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • Seats are not available for guests at the counter.
  • There is a hearing assistance system.
  • The type of system is a portable loop (on request only).
  • The type of flooring in this area is carpet.

You are on Other Floors (Lobby to Living Well Facilities on B1). Skip to the next section.

Other Floors (Lobby to Living Well Facilities on B1)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located to the right of the lobby from the main entrance, to the right of the Guest Services desk.
  • The stairs are approximately 30m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are the lobby to level B1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Lift (Lobby - Main Lifts). Skip to the next section.

Lift (Lobby - Main Lifts)

• There is a lift for public use.
• The lift is located at the rear of the lobby, ahead from the main entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 25m from the main entrance.
• There are 3 other lifts in this location.
• The lift surveyed was C.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are B1, 0, 1, 2, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27 and 28.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm.
• The dimensions of the lift are 170cm x 158cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lighting levels in the lift are good.

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• Comments View
  • The lift destination is selected before entering the lift.
  • In the lobby there are free-standing touchscreens.
  • These are in addition to the wall-mounted call controls which have tactile markings.
  • There is a button with a wheelchair symbol which gives audible instructions.
  • Within the lift car the only buttons are to open and close the doors.
  • These have tactile and Braille markings.
  • Note that the hotel does not have a level 3.

You are on Eating and Drinking (Executive Lounge). Skip to the next section.

Eating and Drinking (Executive Lounge)

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• Location and Access View
  • The following information is for the executive lounge.
  • The executive lounge is located on the first floor.
  • There is step-free access to the executive lounge.
  • For access there are double manual doors which may be difficult to open.
  • The executive lounge is an exclusive facility available to some guests.
    A specially activated key card is required.
    Please contact the hotel for details.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a buffet counter.
  • Hilton Team Members can bring food and/or drinks to tables.
  • The type of food served here is snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is not a hearing assistance system.
• Self-Service Counter(s) View
  • The height of the counter is 95cm.
  • The type of flooring in this area is tiles.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 37cm.
  • The distance between the floor and the underside of the highest dining table is 100cm.
  • The standard height for the underside of dining tables is 72cm.
  • The surface height of the lowest table is 40cm.
  • The surface height of the highest table is 110cm.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables, high tables, armchairs, sofas and high stools.
  • The type of flooring in this area is carpet and laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.
  • Lighting levels may be lower in the evening.
• Comments View
  • A desk and facilities for wireless printing are also available.

You are on Standard Toilet(s) (Executive Lounge). Skip to the next section.

Standard Toilet(s) (Executive Lounge)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located to the left as you enter the executive lounge.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 3m from the executive lounge entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are low to moderate.

You are on Accessible Toilet(s) (First Floor Lobby - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (First Floor Lobby - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located off the first floor lobby.
  • This accessible toilet is approximately 15m from the main lifts.
  • There is step-free access into the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 85cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 230cm x 252cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 165cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 106cm and 141cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 49cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 82cm.
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 85cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm.
  • The contrast between the towel dispenser and the wall is poor.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is fair.
• Comments View
  • The automatic door from the first floor lobby leads to a corridor which is shared with the parent and baby room.

You are on Accessible Toilet(s) (First Floor Lobby - Female Standard Toilets). Skip to the next section.

Accessible Toilet(s) (First Floor Lobby - Female Standard Toilets)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in the female standard toilets off the first floor lobby.
  • This accessible toilet is approximately 20m from the main lifts.
  • There is step-free access into the accessible toilet.
  • This is a female toilet. There is a separate male accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet opening is 79cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 128cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
  • The contrast between the walls and floor is good.
  • There is not an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 148cm from the floor.
• Additional Fixtures View
  • There is not a mirror.
  • There is a colostomy bag shelf next to the toilet.
  • The colostomy bag shelf is at a height of 83cm.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 49cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder is on the dropdown rail.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 105cm.
  • There is not a towel dispenser.
  • There is not a hand dryer.
• Comments View
  • There is also an accessible toilet in the male standard toilets (shown in photographs 3-5).
  • This toilet is larger (approximately 180cm x 180cm) but does not have a 150m x 150cm turning space.
  • There is a transfer space to the right of the toilet with a dropdown rail and fixed grab rails to both sides of the toilet.

You are on Accessible Toilet(s) (First Floor Lobby - Male Standard Toilets). Skip to the next section.

Accessible Toilet(s) (First Floor Lobby - Male Standard Toilets)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in the male standard toilets, off the first floor lobby.
  • This accessible toilet is approximately 20m from the main lifts.
  • There is step-free access into the accessible toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 78cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 176cm x 181cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 112cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is no dropdown rail.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are not available in the toilet.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 105cm and 140cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 52cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm.
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 93cm.
  • The contrast between the hand dryer and the wall is poor.

You are on Parent and Baby Room (First Floor Lobby). Skip to the next section.

Parent and Baby Room (First Floor Lobby)

• There is a parent and baby room for public use.
• The parent and baby room is located off the first floor lobby, through the same automatic door as the first floor lobby accessible toilet.
• The parent and baby room is approximately 15m from the main lifts.
• There is step-free access into the parent and baby room.
• A Hilton Team Member does not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 80cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Standard Toilet(s) (First Floor Lobby). Skip to the next section.

Standard Toilet(s) (First Floor Lobby)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located off the first floor lobby.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the main lifts.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
  • There are accessible toilets within both the female and male toilets which are likely to be suitable for many ambulant disabled people.
    .

You are on Hotel Room Corridors. Skip to the next section.

Hotel Room Corridors

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• Circulation View
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet.
  • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • Seating is available on the first floor and fifth floor.
  • Seating includes; seats without armrests and bench seating.
  • The lighting levels are moderate to good.
• Signage View
  • Wayfinding signage is provided in corridors.
  • Not all wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • One of the accessible bedrooms or a meeting room can be made available on request.
• Audio View
  • The hotel does not play background music in room corridors.
• Access View
  • There is step-free access throughout the majority of the building, via lift.

You are on Accessible Room(s) (Room 523 - Fifth Floor). Skip to the next section.

Accessible Room(s) (Room 523 - Fifth Floor)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
  • This type of accessible room is located on the 5th and 14th floors.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have similar specifications.
  • Guests do not need to open a door between the lift and the room(s).
  • The room surveyed has an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the 5th floor, to the left as you exit the lifts.
  • The accessible room surveyed at the time of the visit was Room 523.
  • There is step-free access to the accessible room surveyed, via lift.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is manual with a key card lock.
  • The fob/card reader height is 115cm.
  • The width of the door is 84cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is good.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 60cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • The bed is moveable.
  • The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 75cm.
  • The desk is not height adjustable.
  • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The height and depth of the knee recess is 68cm x 50cm.
  • The room surveyed had a desk chair without armrests.
  • Alternative seating can be requested.
  • Wardrobes have been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are not accessible from the bed.
  • There is an emergency alarm in the room.
  • The emergency pull cord alarm in the room is within reach and fully functional.
  • There is a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is fair.
  • The lighting levels in the room are adjustable.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is fair.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 80cm.
  • The door has a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is fair.
  • The dimensions of the ensuite are 150cm x 270cm.
  • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is poor.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm .
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a bar of soap available.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • There is a second wash basin at a height of 82cm.
  • The lighting levels in the ensuite are adjustable.
• Toilet Details View
  • The height of the toilet seat above floor level is 47cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a backrest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 84cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is fair.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 65cm.
• Shower Details View
  • The ensuite has a wheel in shower.
  • The shower head is height adjustable.
  • The shower control type is lever.
  • Shower controls do not have clear markings to indicate hot and cold settings.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 47cm.
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is a single vertical grab rail to assist standing users.
  • The colour contrast between the shower wall-mounted grab rails and wall is fair.
  • There are blocks available to raise the bed further, but it is not possible to lower the bed.
• Comments View
  • There are accessible rooms with a bath on the 15th, 16th and 17th floors which were not surveyed (rooms 1523, 1623 and 1723).
  • These rooms do not have a transfer space next to the toilet.

You are on Accessible Room(s) (Room 1423 - Fourteenth Floor). Skip to the next section.

Accessible Room(s) (Room 1423 - Fourteenth Floor)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
  • This type of accessible room is located on the 5th floor and 14th floor (rooms 523 and 1423).
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have similar specifications.
  • Guests do not need to open a door between the lift and the room(s).
  • The room surveyed has an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the 14th floor, to the left as you exit the lifts.
  • The accessible room surveyed at the time of the visit was Room 1423.
  • There is step-free access to the accessible room surveyed, via lift.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is manual with a key card lock.
  • The fob/card reader height is 115cm.
  • The width of the door is 84cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is good.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 60cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • The bed is moveable.
  • The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 78cm.
  • The desk is not height adjustable.
  • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • The room surveyed had a desk chair with armrests and an armchair.
  • Alternative seating can be requested.
  • Wardrobes have been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are not accessible from the bed.
  • There is an emergency alarm in the room.
  • The emergency pull cord alarm in the room is within reach and fully functional.
  • There is a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is fair.
  • The lighting levels in the room are adjustable.
  • There are blocks available to raise the bed further, but it is not possible to lower the bed.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is fair.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door has no lock.
  • The width of the door to the ensuite is 80cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is fair.
  • The dimensions of the ensuite are 150cm x 270cm.
  • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is poor.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm .
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a bar of soap available.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • There is a second wash basin at a height of 84cm.
  • The lighting levels in the ensuite are adjustable.
• Toilet Details View
  • The height of the toilet seat above floor level is 47cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a lid.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 84cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 65cm.
• Shower Details View
  • The ensuite has a wheel in shower.
  • The shower head height is fixed.
  • The shower control type is lever.
  • Shower controls do not have clear markings to indicate hot and cold settings.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 47cm.
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is a single vertical grab rail to assist standing users.
  • The colour contrast between the shower wall-mounted grab rails and wall is fair.

You are on Standard Room(s) (Room 914 - Ninth Floor). Skip to the next section.

Standard Room(s) (Room 914 - Ninth Floor)

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• Bedroom Features View
  • The room surveyed is located on the ninth floor.
  • The room surveyed at the time of the visit was 914.
  • There is step-free access to the room surveyed.
  • There is pictorial and written signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 75cm.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is fair.
  • The bed type is double.
  • The height of the bed is 69cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are good.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens by sliding.
  • The width of the door to the ensuite is 52cm.
  • The colour contrast between the internal ensuite door and wall is good.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the bath and shower.
  • The colour contrast between the grab rails and wall is good.
  • The colour contrast between the walls and floor in the ensuite is poor.
  • The lighting levels in the ensuite are moderate to good.

You are on Standard Room(s) (Room 1402 - Fourteenth Floor). Skip to the next section.

Standard Room(s) (Room 1402 - Fourteenth Floor)

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• Bedroom Features View
  • The room surveyed is located on the 14th floor.
  • The room surveyed at the time of the visit was Room 1402.
  • There is step-free access to the room surveyed, via lift.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 75cm.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is good.
  • The bed type is double.
  • The height of the bed is 60cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are adjustable.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a bath, a toilet and a wash basin.
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens by sliding.
  • The width of the door to the ensuite is 55cm.
  • The colour contrast between the internal ensuite door and wall is good.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the bath.
  • The colour contrast between the grab rails and wall is fair.
  • The colour contrast between the walls and floor in the ensuite is poor.
  • The lighting levels in the ensuite are adjustable.
• Comments View
  • There are many different room types within the hotel, up to large multi-room suites.

You are on Eating and Drinking (Galvin at Windows). Skip to the next section.

Eating and Drinking (Galvin at Windows)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the 28th floor, to the left as you exit the lifts.
  • There is step-free access, via lift, to the restaurant.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Menu types include; large print menus and handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is Fine Dining.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
  • The hearing assistance system is not signed.
  • Hilton Team Members are not trained to use the hearing assistance system.
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 71cm.
  • The standard height for the underside of dining tables is 73cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The type of flooring in this area is carpet and wood.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are varied.
  • Lighting levels may be lower in the evening.
  • Access to the additional seating area is via 3 medium unmarked steps without handrails.

You are on Ramp(s) / Slope(s) and Step(s) (10 Degrees Bar). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (10 Degrees Bar)

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• Ramp / Slope View
  • There is a ramp/slope located to the left after the shared entrance to Galvin at Windows and the 10 Degrees Bar entrance.
  • The ramp/slope is used to access the 10 Degrees Bar.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is portable.
  • There is not a level landing at the top of the ramp/slope.
  • Please contact a member of staff for use of the portable ramp.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 72cm.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located to the left after the shared entrance to Galvin at Windows and the 10 Degrees Bar entrance.
  • The step(s) is/are used to access the 10 Degrees Bar.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 10cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.

You are on Eating and Drinking (10 Degrees Bar). Skip to the next section.

Eating and Drinking (10 Degrees Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the 28th floor, next to the Galvin at Windows restaurant.
  • There is ramped/sloped or stepped access to the bar.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and a bar where food and drink can be ordered.
  • Hilton Team Members can bring food and/or drinks to tables.
  • Menu types include; large print menus, handheld menus and online menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is miniature dishes.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 113cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is tiles.
• Tables and Seating View
  • There is not ample room for a wheelchair user to manoeuvre.
  • Hilton Team Members can move furniture to make a table accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 46cm.
  • The distance between the floor and the underside of the highest dining table is 105cm.
  • The standard height for the underside of dining tables is 68cm.
  • The surface height of the lowest table is 49cm.
  • The surface height of the highest table is 111cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables, high tables and stools.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are varied.
  • Lighting levels may be lower in the evening.

You are on Step(s) (Male Standard Toilets - 28th Floor). Skip to the next section.

Step(s) (Male Standard Toilets - 28th Floor)

• There is a/are step(s) located opposite the entrance to Galvin at Windows restaurant.
• The step(s) is/are used to access the male standard toilets.
• There is/are 14 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The going of the step(s) is/are not between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do not cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

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• Comments View
  • There is step-free access to alternative male standard toilets by lift on the first floor.

You are on Standard Toilet(s) (28th Floor). Skip to the next section.

Standard Toilet(s) (28th Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located to the right as you exit the lifts on the 28th floor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 5m from the main lifts.
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are low to moderate.
• Toilet Facilities 2 View
  • The male toilet is located to the left as you exit the lifts on the 28th floor.
  • There is stepped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are low to moderate.