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Hilton Manchester Deansgate

303 Deansgate, Manchester, M3 4LQ

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Access Guide

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COVID-19 Information

  • Hilton is committed to providing a safe environment whilst navigating the pandemic. For more information on what Hilton are doing around Coronavirus please click here.
  • For Hilton's new way of working with regards to meetings and events throughout the pandemic please click here.
  • For Hilton's new cleaning initiative and guest experience please click here.

Hotel Summary

Getting Help and Assistance

  • There is a Hilton Team Member available for help and assistance.
  • There is not a Hilton Team Member trained in British Sign Language.
  • The alternative formats documents can be provided in include; different languages on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact concierge or main reception.

Drop-Off Point / Pick Up Point

  • Drop-Off Point View
    • There is a designated drop-off point.
    • The drop-off point is signposted but have no markings.
    • The drop-off point is located in front of the building.
    • The route from the drop-off point is accessible to a wheelchair user unaided.

Hotel Parking

  • Parking View
    • The hotel does have its own parking facilities.
    • Valet parking is available. Cars for valet parking should be left at the drop off point and guests should contact Concierge.

Off Site Parking

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Watson Street.
    • The name of the car park is NCP Great Northern.
    • The car park type is multi storey.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available within the car park.
    • Clearly marked/signposted parent and child parking bays are not available.
    • Hotel guests do get a discounted rate at the car park.

Approach (Main Entrance)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • There is a/are fixed bollard(s) on the approach .
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the hotel.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Hilton Manchester Deansgate'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 82cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 96cm.
    • There is also an automatically revolving door, with a slow down button, next to this one.
    • The height of the slow down button is 87cm.

Concierge Desk

  • Desk View
    • The desk is located on the ground floor, to the rear left of the lobby as you enter the hotel.
    • The desk is approximately 11m from the main entrance.
    • The desk is clearly visible from the entrance.
    • There is step-free access to the desk.
    • There is a clear unobstructed route to the desk.
    • There are windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is not placed in front of a background which is patterned.
    • The lighting levels at the desk are good.
    • The height of the desk is high (110cm+) .
    • There is sufficient space to write or sign documents on the desk.
    • There is not a lowered section of the desk.
    • The desk is staffed.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is not a hearing assistance system at the desk.
    • The type of flooring in this area is tiles.
  • Comments View
    • If the counter is not staffed, then a member of the reception team will assist guests.

Reception

  • Reception View
    • The reception point is located to the centre of the lobby as you enter the hotel.
    • The reception point is approximately 12m from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+) .
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 69cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • Seats can be made available for guests at reception.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing assistance system is not signed.
    • The hearing assistance system is located at the end of the desk facing the entrance.
    • Hilton Team Members are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 27/08/2019.
    • The hearing assistance system was working at the time of testing.
    • The type of flooring in the reception area is tiles.

Lobby

  • Circulation View
    • The type of flooring in the lobby is carpet and tiles.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Seating in the lobby includes; seats without armrests.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is not provided.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
    • Wayfinding signage is clearly presented/easy to read.
    • Dementia friendly signage is not provided.
  • Audio View
    • This lobby does play background music in public areas.
    • Music is played throughout the lobby.

Accessible Toilet(s) (Lobby)

  • Location and Access View
    • This accessible toilet is located on the ground floor, to the right hand side of the lobby.
    • This accessible toilet is approximately 14m from the main entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens inwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 84cm.
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 250cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 76cm.
    • The transfer space is obstructed by a waste disposal bin and a sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
    • The contrast between the walls and floor is poor.
    • There is an emergency alarm .
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, pedal bin and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 112cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 98cm .
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is fair.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available .
    • The height of the baby change table is 86cm.

Standard Toilet(s) (Lobby)

  • Toilet Facilities View
    • The female toilet is located on the ground floor, to the right of the lobby as you enter the hotel.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 15m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The male toilet is located on the ground floor, to the rear right of the lobby as you enter via the main entrance.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 21m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the male toilet.

Eating and Drinking (Podium Bar and Lounge)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located on the ground floor, at the front right of the hotel.
    • There is ramped/sloped access to the bar.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a bar where food and drink can be ordered and table service (on request only).
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; large print menus and handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times, the volume can be adjusted if requested.
    • There is a hearing assistance system .
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
    • The portable loop can be requested from the hotel reception.
  • Service Counter(s) View
    • The height of the counter is 112cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 70cm.
    • The surface height of the lowest table is 53cm.
    • The surface height of the highest table is 107cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also high tables, armchairs, coffee tables, high stools and sofas.
    • The type of flooring in this area is carpet and tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.

Ramp(s) or Slope(s) (Podium)

  • There is a ramp/slope located on the ground floor, at the front right of the lobby.
  • The ramp/slope is used to access Podium Bar and Lounge and Podium Restaurant.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.
  • The lighting levels at the ramp/slope are good.

Eating and Drinking (Podium Restaurant)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located to the front right of the ground floor.
    • There is ramped/sloped access to the restaurant.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is a buffet counter and full table service.
    • Menu types include; handheld menus and large print menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • The type of food served here is an a la carté menu.
    • Plastic/takeaway cups are available.
    • Adapted cups are available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times, the volume can be adjusted if requested.
    • There is a hearing assistance system .
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
    • There is a portable card machine available for payment.
    • The portable loop is available from reception.
  • Self-Service Counter(s) View
    • The height of the counter is 91cm.
    • The type of flooring in this area is tiles.
    • This counter is used for the buffet breakfast only.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 71cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also bench seats.
    • The type of flooring in this area is carpet.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.

Other Floors (Front Stairs)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the front left of the lobby.
    • The stairs are approximately 8m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Other Floors (Spiral Stairs)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located at the rear right of the lobby.
    • The stairs are approximately 22m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • This is a spiral staircase.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Lift (Main Lifts)

  • There is a lift for public use.
  • The lift is located to the left hand side of the lobby.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 15m from the main entrance.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A Hilton Team Member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2, 4. 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22 and 23
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 100cm.
  • The dimensions of the lift are 169cm x 149cm.
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Counter (Cloud 23 Ground Floor Greeter Desk)

  • Counter View
    • The counter is located on the ground floor, to the left hand side of the lobby, just before the Cloud 23 lift.
    • The counter is approximately 9m from the main entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+) .
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is a hearing assistance system.
    • The type of system is a portable loop (on request only).
    • The type of flooring in this area is tiles.
  • Comments View
    • This desk is only in use at peak times.

Lift (Cloud 23 Lift)

  • There is a lift for public use.
  • The lift is located to the left hand side of the lobby.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 10m from the main entrance.
  • The lift is a standard lift.
  • A Hilton Team Member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and 23.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm.
  • The dimensions of the lift are 228cm x 130cm.
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Hotel Room Corridors

  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are low to moderate.
  • Signage View
    • Wayfinding signage is provided in corridors.
    • Wayfinding signage is clearly presented/easy to read.
    • Dementia friendly signage is not provided.
  • Audio View
    • The hotel does not play background music in room corridors.
  • Access View
    • There is step-free access throughout the building via lift(s).

Standard Room(s) (Fourth Floor - Room 406 - Standard Room)

  • Bedroom Features View
    • The room surveyed is located on the fourth floor, along the right hand corridor as you exit the lift.
    • The room surveyed at the time of the visit was 406.
    • There is step-free access to the room surveyed.
    • There is numbered signage on or near the room door.
    • The colour contrast between the external room door and wall is good.
    • The width of the door is 76cm.
    • The colour contrast between the internal room door and wall is good.
    • The colour contrast between the room walls and floor is good.
    • The bed type is double.
    • The height of the bed is 64cm.
    • The measurement between the bed base and floor is 9cm.
    • Light switches are within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels in the room are low to moderate.
  • Ensuite Facilities View
    • The type of facilities within the ensuite include; a toilet, a shower, a wash basin and a bath.
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens inwards.
    • The width of the door to the ensuite is 76cm.
    • The colour contrast between the internal ensuite door and wall is good.
    • There is not an emergency alarm within the ensuite.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • The tap type is lever.
    • There is a mixer tap.
    • Wall-mounted grab rails are available for the bath.
    • The colour contrast between the grab rails and wall is good.
    • The colour contrast between the walls and floor in the ensuite is poor.
    • The lighting levels in the ensuite are good.

Accessible Room(s) (Fourth Floor - Room 414 - Wet Room)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
    • This type of accessible room is located on the fourth, fifth, sixth, seventh, eighth, ninth, and tenth floors.
    • There is step-free access to this type of accessible room.
    • All accessible rooms of this type have identical specifications.
    • Guests do not need to open a door between the lift and the room(s).
    • The room surveyed has an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located on the fourth floor, along the left hand corridor as you exit the lift.
    • The accessible room surveyed at the time of the visit was 414.
    • There is step-free access to the accessible room surveyed.
    • There is numbered signage on or near the accessible room door.
    • The colour contrast between the external room door and wall is good.
    • The door is manual with a key card lock.
    • The fob/card reader height is 114cm.
    • The width of the door is 76cm.
    • There are lowered spy holes available.
    • The colour contrast between the internal room door and wall is good.
    • The bed type is double.
    • The bed height is not adjustable.
    • The height of the bed is 64cm.
    • The measurement between the bed base and floor is 7cm.
    • The bed is moveable.
    • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 71cm.
    • The desk is not height adjustable.
    • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The height and depth of the knee recess is 71cm x 24cm.
    • The room surveyed had an armchair and a desk chair without armrests.
    • Alternative seating can be requested.
    • Wardrobes have not been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are not accessible from the bed.
    • There is an emergency alarm in the room.
    • The emergency pull cord alarm in the room is within reach and fully functional.
    • There is a red flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
    • The colour contrast between the room walls and floor is good.
    • The lighting levels in the room are low to moderate.
    • The windows are floor to ceiling with no opener. There is air conditioning in the room with the top control 123cm from the floor.
  • Ensuite Facilities View
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the door to the ensuite is 82cm.
    • The door does not have a horizontal grab rail.
    • The colour contrast between the internal ensuite door and wall is good.
    • The dimensions of the ensuite are 235cm x 189cm.
    • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The ensuite has a non-slip floor.
    • The colour contrast between the ensuite walls and floor is poor.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is within reach and fully functional.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are pedal bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm .
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is not a wall fixed soap dispenser.
    • There is a bar of soap available.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The lighting levels in the ensuite are low to moderate.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is poor.
    • The toilet has a lid.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 87cm.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The colour contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • Shower Details View
    • The ensuite has a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • Shower controls have clear markings to indicate hot and cold settings.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 58cm.
    • There is a/are wall-mounted grab rail(s) available for the shower.
    • Horizontal and/or dropdown rails are available on both sides of the shower seat.
    • There is a single vertical grab rail to assist standing users.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the shower dropdown rail(s) and wall is/are good.

Accessible Room(s) (Thirteenth Floor - Room 1312 - Bathroom)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a bath.
    • This type of accessible room is located on the tenth, eleventh, twelfth, thirteenth and fourteenth floors.
    • There is step-free access to this type of accessible room.
    • All accessible rooms of this type have identical specifications.
    • The ensuite transfer space for the accessible rooms varies from left to right.
    • Guests do not need to open a door between the lift and the room(s).
    • The room surveyed has an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located on the thirteenth floor, along the left hand corridor as you exit the lift.
    • The accessible room surveyed at the time of the visit was 1312.
    • There is step-free access to the accessible room surveyed.
    • There is numbered signage on or near the accessible room door.
    • The colour contrast between the external room door and wall is good.
    • The door is manual with a key card lock.
    • The fob/card reader height is 98cm.
    • The width of the door is 76cm.
    • There are lowered spy holes available.
    • The colour contrast between the internal room door and wall is good.
    • The bed type is double.
    • The bed height is not adjustable.
    • The height of the bed is 58cm.
    • The measurement between the bed base and floor is 8cm.
    • The bed is moveable.
    • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 71cm.
    • The desk is not height adjustable.
    • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The height and depth of the knee recess is 71cm x 27cm.
    • The room surveyed had a desk chair without armrests and an armchair.
    • Alternative seating can be requested.
    • Wardrobes have not been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are not accessible from the bed.
    • There is an emergency alarm in the room.
    • The emergency pull cord alarm in the room is within reach and fully functional.
    • There is a red flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
    • The colour contrast between the room walls and floor is good.
    • The lighting levels in the room are low to moderate.
    • The windows are floor to ceiling and do not open. There is air conditioning with the top control being 122cm from the floor.
  • Ensuite Facilities View
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the door to the ensuite is 83cm.
    • The door does not have a horizontal grab rail.
    • The colour contrast between the internal ensuite door and wall is good.
    • The dimensions of the ensuite are 149cm x 205cm.
    • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The ensuite has a non-slip floor.
    • The colour contrast between the ensuite walls and floor is poor.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is within reach and fully functional.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are pedal bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm.
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is not a wall fixed soap dispenser.
    • There is a bar of soap available.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The lighting levels in the ensuite are good.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is poor.
    • The toilet has a lid.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 87cm.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The colour contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • Bath Details View
    • The ensuite has a bath.
    • The height of the side of the bath from floor level is 56cm.
    • The length of the bath is 169cm.
    • The tap type is lever.
    • There is a mixer tap.
    • Bath taps have clear markings to indicate hot and cold settings.
    • There is a shower over the bath.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • Shower controls have clear markings to indicate hot and cold settings.
    • There is a/are wall-mounted grab rail(s) available for the bath.
    • There is not a horizontal wall-mounted grab rail on the wall which is the full length of the bath.
    • There is a vertical wall-mounted grab rail on the wall near to the taps.
    • The colour contrast between the bath wall-mounted grab rails and wall is good.

Standard Room(s) (Nineteenth Floor - Room 1910 - Executive Room)

  • Bedroom Features View
    • The room surveyed is located on the nineteenth floor, along the corridor to the left as you exit the lifts.
    • The room surveyed at the time of the visit was 1910.
    • There is step-free access to the room surveyed.
    • There is numbered signage on or near the room door.
    • The colour contrast between the external room door and wall is good.
    • The width of the door is 76cm.
    • The colour contrast between the internal room door and wall is good.
    • The colour contrast between the room walls and floor is good.
    • The bed type is double.
    • The height of the bed is 65cm.
    • The measurement between the bed base and floor is 9cm.
    • Light switches are within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels in the room are low to moderate.
  • Ensuite Facilities View
    • The type of facilities within the ensuite include; a bath, a wash basin, a shower and a toilet.
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens outwards.
    • The width of the door to the ensuite is 77cm.
    • The colour contrast between the internal ensuite door and wall is good.
    • There is not an emergency alarm within the ensuite.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • The tap type is lever.
    • There is a mixer tap.
    • Wall-mounted grab rails are available for the bath.
    • The colour contrast between the grab rails and wall is good.
    • The colour contrast between the walls and floor in the ensuite is poor.
    • The lighting levels in the ensuite are good.

Eating and Drinking (Executive Lounge)

  • Location and Access View
    • The following information is for the executive lounge.
    • The executive lounge is located on the twenty third floor, to the right as you exit the main lifts.
    • There is step-free access to the executive lounge.
    • This restaurant/bar is for hotel guests only.
    • For access there is a single manual door which may be difficult to open.
    • Access is by key card only and to guests in executive rooms, guests who have purchased an upgrade, or Hilton Honours Gold and Silver members.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is a buffet counter and table service (on request only).
    • Hilton Team Members can bring food and/or drinks to tables.
    • The type of food served here is buffet food.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times, the volume can be adjusted if requested.
    • There is a hearing assistance system .
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
    • Food and drink in the Executive Lounge is complimentary.
  • Self-Service Counter(s) View
    • The height of the counter is 94cm.
  • Tables and Seating View
    • There is not ample room for a wheelchair user to manoeuvre.
    • There are some tables which are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 63cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also high stools.
    • The type of flooring in this area is laminate and carpet.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.

Counter (Cloud 23 Twenty Third Floor Greeter Desk)

  • Counter View
    • The counter is located on the twenty third floor, to the left as you exit the Cloud 23 lift.
    • The counter is approximately 2m from the Cloud 23 lift.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+) .
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is a hearing assistance system.
    • The type of system is a portable loop (on request only).
    • The hearing assistance system is not signed.
    • Hilton Team Members are trained to use the hearing assistance system.
    • The type of flooring in this area is tiles.

Eating and Drinking (Cloud 23)

  • Location and Access View
    • The following information is for the restaurant/bar.
    • The restaurant/bar is located on the twenty third floor, ahead as you exit the Cloud 23 lift.
    • There is step-free access, via lift, to the restaurant/bar.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service.
    • Menu types include; large print menus and handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • The type of food served here is an a la carté menu.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times, the volume can be adjusted if requested.
    • There is a hearing assistance system .
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
    • There is a portable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 60cm.
    • The distance between the floor and the underside of the highest dining table is 65cm.
    • The surface height of the highest table is 106cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also high stools, high tables and sofas.
    • The type of flooring in this area is stone and wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.

Eating and Drinking (Iris)

  • Location and Access View
    • The following information is for the lounge.
    • The lounge is located on the twenty third floor, to the right as you exit the Cloud 23 lift.
    • There is step-free access to the lounge.
  • Service and Menus View
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times, the volume can be adjusted if requested.
    • There is a hearing assistance system .
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
    • There is a portable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 42cm.
    • The surface height of the lowest table is 45cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also bench seats, armchairs, sofas and coffee tables.
    • The type of flooring in this area is carpet.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.
    • This area can be used for functions and the layout may vary depending on the event taking place.

Eating and Drinking (Zeus)

  • Location and Access View
    • The following information is for the lounge.
    • The lounge is located on the twenty third floor, to the front left hand of the hotel as you exit the Cloud 23 lift.
    • There is step-free access to the lounge.
  • Service and Menus View
    • There is a bar where drinks can be ordered and full table service.
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; large print menus and handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • The type of food served here is an a la carté menu.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times, the volume can be adjusted if requested.
    • There is a hearing assistance system .
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 107cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The surface height of the lowest table is 59cm.
    • The surface height of the highest table is 60cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also bench seats, coffee tables and stools.
    • The type of flooring in this area is carpet.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.
    • This area is used for private functions and the furniture may change according to use.

Accessible Toilet(s) (Twenty Third Floor)

  • Location and Access View
    • This accessible toilet is located on the twenty third floor, to the left hand side of the building as you exit the Cloud 23 lift.
    • This accessible toilet is approximately 18m from the Cloud 23 lift.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 87cm.
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 211cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 117cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 63cm.
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 87cm.

Standard Toilet(s) (Twenty Third Floor)

  • Toilet Facilities View
    • The female and male toilets are located on the twenty third floor, to the left hand side of the hotel as you exit the Cloud 23 lift.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 21m from the Cloud 23 lift.
    • The colour contrast between the external toilet door(s) and wall(s) is fair.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the male toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 82cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.