You are on Summary. Skip to the next section.

Summary

• This is a rehabilitation service.
• Services within the building include: a rehabilitation gym, clinic rooms, speech and language therapy, and podiatry.

You are on Getting Here (Richmond Rehabilitation Unit). Skip to the next section.

Getting Here (Richmond Rehabilitation Unit)

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• By Road View
  • Richmond Rehab Unit is located on Evelyn Road in the centre of Richmond and can be accessed by the A307.
    Head north-east on Kew Rd/A307 towards Shaftesbury Road.
    Turn left onto Shaftesbury Road then turn right onto Kew Foot Road.
    Turn right onto Evelyn Road and Richmond Rehab Unit is located on the right.
  • Richmond Rehab Unit has its own car park for staff and visitors with one Blue Badge bay.
    There are 2 additional Blue Badge bays on Evelyn Road directly in front of the venue which is free for Blue Badge Users.
    The parking is temporarily limited due to construction, however there will be more parking spaces available once the work is complete.
• By Bus View
  • The nearest bus stop is located on Evelyn Road, 463 feet from Richmond Rehabilitation Unit.
    Route 65 operates here.
• By Train View
  • The nearest train station is Richmond, approximately 0.4 miles from Richmond Rehabilitation Unit.
• By Underground View
  • The nearest underground station is Richmond, 0.4 miles from Richmond Rehabilitation Unit.
• Useful Links View
  • Please see the link below for all up to date London transport.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for train services to Richmond.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for Richmond train station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Richmond Rehabilitation Unit). Skip to the next section.

Getting Help and Assistance (Richmond Rehabilitation Unit)

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters cannot be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are available.
• There is a mobile hoist within the unit.

You are on Parking (Visitors Car Park). Skip to the next section.

Parking (Visitors Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the rear of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 246cm x 469cm (8ft 1in x 15ft 5in).
  • The nearest Blue Badge bay is 12m (13yd 4in) from the entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 186cm x 486cm (6ft 1in x 15ft 11in).
  • On street Blue Badge parking is located in front of the venue, off Evelyn Road.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is a designated drop off point.
  • The drop off point is located to the right of the venue.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
• Comments View
  • At the time of survey (July 2023) there was major construction in the car park for the flats opposite and access to the car park was only from Shaftesbury road.
  • There is limited parking on site due to construction equipment in the car park.
  • Once the work is done there will be more parking available on site.
  • There are 2 additional Blue Badge bays on Evelyn Road, directly opposite the venue (photographs 6-7).
  • Access to the entrance from the Blue Badge bays is via a steep slope (photograph 8).
  • Photograph 9 shows the drop off point.
  • Photograph 10 shows the dropped kerb from the drop off point.

You are on Opening Times (Richmond Rehabilitation Unit). Skip to the next section.

Opening Times (Richmond Rehabilitation Unit)

• Access is by appointment only.

You are on Outside Access (Richmond Rehabilitation Unit). Skip to the next section.

Outside Access (Richmond Rehabilitation Unit)

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• Entrance Details View
  • This information is for the entrance located in front of the venue.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 151cm (4ft 11in).
  • There is an intercom.
  • The height of the intercom is 141cm (4ft 8in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 145cm (4ft 9in).
  • There is a door release button when exiting.
  • The height of the door release button is 99cm (3ft 3in).
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are single width with a locked extension leaf.
  • The width of the door opening is 101cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are single width with a locked extension leaf.
  • The width of the door opening is 107cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Reception (Richmond Rehabilitation Unit). Skip to the next section.

Reception (Richmond Rehabilitation Unit)

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• Reception View
  • The reception point is located to the left as you enter the unit.
  • The reception point is approximately 1m (3ft 3in) from the unit entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • All tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Getting Around (Richmond Rehabilitation Unit). Skip to the next section.

Getting Around (Richmond Rehabilitation Unit)

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• Access View
  • There is step free access throughout the building.
• Circulation View
  • There are not doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is vinyl.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are provided in some corridors.
  • Seating is provided in some corridors.
  • There is good colour contrast between the walls and floor in all corridors.
  • The lighting levels are varied.
• Signage and Wayfinding View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The wayfinding signage includes some pictograms.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Consultation / Treatment Room (Gym). Skip to the next section.

Consultation / Treatment Room (Gym)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Gym.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are light.
• The width of the door opening is 190cm (6ft 3in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Clinic Room C). Skip to the next section.

Consultation / Treatment Room (Clinic Room C)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room C.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • The doors into the consultation room also open by concertina, allowing more room for a wheelchair to access.

You are on Consultation / Treatment Room (Podiatry Room). Skip to the next section.

Consultation / Treatment Room (Podiatry Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Podiatry Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Speech and Language Therapy). Skip to the next section.

Consultation / Treatment Room (Speech and Language Therapy)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Speech and Language Therapy.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Accessible Toilet(s) (Gym - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Gym - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the right as you enter the gym.
  • This accessible toilet is approximately 10m (10yd 2ft) from the unit entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is fair.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 84cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 125cm x 243cm (4ft 1in x 7ft 12in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 75cm from floor level.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 165cm from the floor.
• Additional Fixtures View
  • There is not a mirror.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 70cm.
  • The shelf is not located where it is reachable.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 92cm (3ft).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 90cm (2ft 11in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.

You are on Accessible Toilet(s) (Main Corridor - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Main Corridor - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the main consultation room corridor and to the left.
  • This accessible toilet is approximately 11m (12yd 1in) from the unit entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 75cm (2ft 6in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 145cm x 276cm (4ft 9in x 9ft 1in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 75cm from floor level.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • The transfer space is obstructed by storage items.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, pedal bin and clinical waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 165cm and 176cm from the floor.
• Additional Fixtures View
  • There is not a mirror.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 70cm.
  • The shelf is not located where it is reachable.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 94cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 70cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 95cm (3ft 1in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.