Access Guide
COVID-19 Information (Hounslow and Richmond NHS)
Getting Here (Teddington Memorial Hospital/Teddington Health and Social Care Centre)
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By Road
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- Teddington Memorial Hospital is located in Teddington West London on Hampton Road and can be accessed by the A308. Head west on Hampton Court Road/A308 towards Church Street/A311. Turn right onto Church St/A311 for 0.2 miles and merge onto the High Street/A311, Turn right onto Hampton Road/A313 and Teddington Memorial Hospital is located ahead.
- Teddington Memorial Hospital has its own car park for staff and visitors with two Blue Badge bays located outside the Main Entrance.
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By Bus
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- The nearest bus stop is located on Hampton Road which is 30 feet from Teddington Memorial Hospital with routes 285 and R68 operating here.
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By Train
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- The nearest train station is Teddington which is approximately 0.4 miles away.
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By Underground
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- The nearest underground station is Richmond, which is approximately 4.4 miles away.
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Useful Links
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- Please see the link below for all up to date London Transport.
- To view the web page described above click here (opens in new tab).
- Please see the link below for train services to Teddington.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print and different languages on request.
- There is a wheelchair to borrow to aid transferring around the building.
- Water bowls for assistance dogs are not available.
- Home visits services are available.
Parking
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Parking
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- The venue does have a dedicated car park.
- The car park is located at the front of the hospital site.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 2 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 368cm x 611cm (12ft 1in x 20ft 1in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Paying
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- There are not parking charges for the car park.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is concrete.
- The nearest designated Blue Badge parking bay is approximately 6m (6yd 1ft) from the Main Entrance.
Getting To (Teddington Memorial Hospital - X-Ray Department)
- Teddington Memorial Hospital - X-Ray Department is/are located on the ground floor of the hospital.
- Access to Teddington Memorial Hospital - X-Ray Department is via the Main Entrance.
- Enter via the Main Entrance and continue straight down the main corridor. The X-Ray department reception is located on the right. Once you have checked in at reception continue down the corridor and the X-Ray Department is located on the right.
- There is step free access to Teddington Memorial Hospital - X-Ray Department.
- Teddington Memorial Hospital - X-Ray Department is approximately 22m from the Main Entrance.
- There is a/are manual, heavy, double door(s) between the Main Entrance and the department/service.
- Wayfinding signage is provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Outside Access (Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped or stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 150cm (4ft 11in).
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 126cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 127cm.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
- The ramp/slope does bypass the step(s).
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Step Details
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- The step(s) is/are located on either side of the ramp.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up the step(s).
Outside Access (Out Of Hours Services Entrance)
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Entrance Details
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- This information is for the entrance located at the side of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 130cm (4ft 3in).
- There is not a hand sanitiser.
- There is a door release button when exiting.
- The height of the door release button is 102cm (3ft 4in).
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 76cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Opening Times
- Access is by appointment only.
Reception (Urgent Treatment Centre)
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Reception
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- The reception point is located straight ahead down the main corridor and to the right.
- The reception point is approximately 12m (13yd 4in) from the Main Entrance.
- Clear signage for the reception area/desk is visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is not sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing system.
- The hearing assistance system was not tested at the time of the survey.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is bench seating and also a mixture of single seats with and without armrests.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are available.
- A water dispenser is available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Entrance (Main Corridor Entrance)
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Entrance Details
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- This information is for the entrance located on the ground floor main corridor.
- The entrance area/door is not clearly signed with the name of the service/department.
- There is step free access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 133cm.
Entrance (X-Ray GP Entrance)
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Entrance Details
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- This information is for the entrance located to the right of the main reception.
- The entrance area/door is not clearly signed with the name of the service/department.
- There is step free access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 156cm.
Reception (Breast Screening)
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Reception
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- The reception point is located to the right on entering the main corridor entrance.
- The reception point is approximately 4m (4yd 1ft) from the main corridor entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is low (76cm or lower).
- There is sufficient space to write or sign documents on the counter.
- The counter is staffed.
- There is not a hearing assistance system.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is not sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Inside Access
- There is level access once inside.
- This venue does not play background music.
- Wayfinding signage is available.
- The type of flooring in walkways and corridors is vinyl/laminate.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is approximately 4m from the main corridor entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- All chairs have armrests.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Consultation / Treatment Room (Ultrasound)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Ultrasound.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 89cm (2ft 11in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Standard Changing Room
- There is a/are standard changing room(s) available.
- The standard changing room(s) surveyed is/are located to the left on entering the X-Ray Department.
- The standard changing room(s) is/are approximately 11m (12yd 1in) from the X-Ray GP entrance.
- There is level access to the standard changing room(s).
Accessible Toilet (Transfer on Both Sides)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is written text and pictorial signage on or near the toilet door.
- This accessible toilet is located within the X-Ray department waiting area.
- This accessible toilet is approximately 7m (7yd 1ft) from the X-Ray GP entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The door is heavy.
- The width of the accessible toilet door is 89cm (2ft 11in).
- The dimensions of the accessible toilet are 176cm x 204cm (5ft 9in x 6ft 8in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space on the left is 76cm.
- The lateral transfer space on the right is 76cm.
- There are dropdown rails on both sides of the toilet.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary and general domestic waste disposal units.
- There is not a flashing fire alarm beacon within the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 114cm (3ft 9in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 105cm.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the internal door and wall is good.
- The contrast between the external door and wall is good.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located within the waiting area.
- The female and male toilets are approximately 6m (6yd 1ft) from the main corridor entrance.
- Inside the venue, there is level access to the female and male toilets.
- An ambulant toilet with wall mounted grab rails is available.
- Lighting levels are medium.
Related Access Guides
- To view other access guides that are related to this one please use the links below.
- Teddington Memorial Hospital link (new tab) - click here.
- Teddington Memorial Hospital - Ground Floor Outpatients link (new tab) - click here.
- Teddington Memorial Hospital - First Floor Outpatients link (new tab) - click here.
- Teddington Memorial Hospital - Urgent Treatment Centre link (new tab) - click here.
- Teddington Memorial Hospital - Rehabilitation Unit link (new tab) - click here.