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Centre Management

Third Floor, intu Merry Hill, Brierley Hill, Birmingham, West Midlands, DY5 1QX

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Access Guide

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Opening Times (Office)

  • Monday 08:30 - 17:30.
  • Tuesday 08:30 - 17:30.
  • Wednesday 08:30 - 17:30.
  • Thursday 08:30 - 17:30.
  • Friday 08:30 - 17:30.
  • Saturday Closed.
  • Sunday Closed.

Getting Here

  • By Road View
    • Intu Merry Hill is easily accessible from the M5 and the main routes leading from Birmingham city centre.
      For those travelling by motorcycles, there are designated motorcycle bays located by the petrol station at Asda and at the centre's multi-story car park.
      For visitors using a Sat Nav please use the postcode; DY5 1QX.
    • There are 5 Car Parks located around the shopping centre; Blue Car Park, Green Car Park, Orange Car Park, Yellow Car Park, and the Purple Car Park (Main and Multi Deck).
  • By Bus View
  • By Train View
    • The nearest Railway Station is Cradley Heath.
    • There are frequent rail services to Cradley Heath Train Station from Birmingham, Worcester, West Bromwich and Stourbridge.
      Cradley Heath Train Station is only an 8 minute drive from the shopping centre.
      Connecting buses from Cradley Heath Train Station to intu Merry Hill include the following - 4M, 53, 141, 243, 297 and the 297A.
    • For more information on National Rail please click here (opens new tab).

Getting Help and Assistance

  • For the map of the shopping centre please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.
  • Large print versions of the shopping centre map are available from the customer service desks.
    There is an escorting service available to assist visitors with visual impairments.
  • A designated assistance dog toileting area is currently being built outside the shopping centre (March 2017), this should be completed by the end of the summer (2017).
  • Members of staff are currently being trained in British Sign Language (March 2017).
  • Mobility aids are available for the Age UK Dudley Shopmobility.
    For more information about the Shopmobility please click here (opens in new tab).

Parking, Taxi Rank and Bus Stop

Centre Management

  • Centre Management is located on the third floor of the shopping centre.
  • Access to Centre Management is via the Purple Multi Deck Car Park lift and stairs.
  • Access to the lift and stairs is either via the Purple Multi Deck Car Park or at the rear of the Upper Mall, to the right of Sports Direct.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are clearly visible from the entrance.
    • There are manual, heavy, single doors to exit the stairwell on the third floor.
    • The floors which are accessible by stairs are G-1-2-3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.


  • There is a lift for public use.
  • The lift is clearly visible from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G-1-2-3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 190cm (4ft 7in x 6ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.


  • Reception View
    • The reception point is located ahead as you exit the lift.
    • The reception point is approximately 3m (3yd 10in) from the lift.
    • The reception area/desk is clearly visible from the lift.
    • There is step free access to the reception point, via lift.
    • There is a clear unobstructed route to the reception point.
    • There are not windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • The type of flooring in the reception area is carpet.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There are sofas only in the waiting area.
    • There is sufficient space for a wheelchair user to use the waiting area.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located in the Purple Area of the shopping centre, on the Upper Mall.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located ahead as you exit the lift.
    • The female and male toilets are approximately 2m (2yd 7in) from the lift.
    • There is step free access to the female and male toilet(s), via lift.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

intu Merry Hill - Lower Mall and Upper Mall