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Eat Central

Brierley Hill, Birmingham, West Midlands, DY5 1QX

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Access Guide

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Opening Times

  • Monday 09:00 - 21:00.
  • Tuesday 09:00 - 21:00.
  • Wednesday 09:00 - 21:00.
  • Thursday 09:00 - 21:00.
  • Friday 09:00 - 21:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Getting Here

  • By Road View
    • Intu Merry Hill is easily accessible from the M5 and the main routes leading from Birmingham city centre.
      For those travelling by motorcycles, there are designated motorcycle bays located by the petrol station at Asda and at the centre's multi-story car park.
      For visitors using a Sat Nav please use the postcode; DY5 1QX.
    • There are 5 Car Parks located around the shopping centre; Blue Car Park, Green Car Park, Orange Car Park, Yellow Car Park, and the Purple Car Park (Main and Multi Deck).
  • By Bus View
  • By Train View
    • The nearest Railway Station is Cradley Heath.
    • There are frequent rail services to Cradley Heath Train Station from Birmingham, Worcester, West Bromwich and Stourbridge.
      Cradley Heath Train Station is only an 8 minute drive from the shopping centre.
      Connecting buses from Cradley Heath Train Station to intu Merry Hill include the following - 4M, 53, 141, 243, 297 and the 297A.
    • For more information on National Rail please click here (opens new tab).

Getting Help and Assistance

  • For the map of the shopping centre please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.
  • Large print versions of the shopping centre map are available from the customer service desks.
    There is an escorting service available to assist visitors with visual impairments.
  • A designated assistance dog toileting area is currently being built outside the shopping centre (March 2017), this should be completed by the end of the summer (2017).
  • Members of staff are currently being trained in British Sign Language (March 2017).
  • Mobility aids are available for the Age UK Dudley Shopmobility.
    For more information about the Shopmobility please click here (opens in new tab).

Parking, Taxi Rank and Bus Stop

Escalator(s) (Purple Car Park - Eat Central - Upper Mall Entrance)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The floors which are accessible by escalator(s) are the Purple Car Park, Eat Central and the Upper Mall.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Purple Car Park - Eat Central - Upper Mall Entrance)

  • There is a lift for public use.
  • The lift is located at the rear of the Purple Car Park.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are the Purple Car Park and Upper Mall.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 175cm x 235cm (5ft 9in x 7ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.
  • There is a/are similar lift(s) available.

Outside Access (Purple Car Park - Eat Central - Upper Mall Entrance)

  • Entrance View
    • This information is for the entrance located to the right as you exit the lift.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance, via lift.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 175cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 175cm.

Food Hall/Area (Eat Central)

  • The food hall/area is located on the Upper Mall of the shopping centre.
  • The food hall/area can be accessed using the Purple Car Park - Eat Central - Upper Mall Entrance.
  • The access point to the food hall/area is located in the centre of the Upper Mall between H&M and TH Baker.
  • There is step-free access to the food hall/area.
  • There is step-free access within the food hall/area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is tiles and wood.
  • This area does not play background music.
  • The lighting levels are good.
  • There are a number of independent food counters located around the food hall/area.
  • The type of food, services, facilities and menus will vary depending on the individual food outlets.
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
  • There is a shared seating area.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The distance between the floor and the lowest table is 67cm.
  • The distance between the floor and the highest table is 95cm.
  • The standard height for tables is 70cm.
  • Access to the additional seating area is via a slight ramp with handrails on both sides or 2 medium height steps.

Changing Places (Eat Central)

  • Location and Access View
    • The facility is located at the rear of Eat Central.
    • There is level access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door is 100cm (3ft 3in).
    • The dimensions of the facility are 300cm x 400cm.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 80cm (2ft 7in).
    • The transfer space on the left as you face the toilet is 180cm (5ft 11in).
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides .
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a elbow pad flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 60cm.
    • The toilet has a cistern.
    • The toilet seat colour contrast is poor.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 185cm (6ft 1in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 120cm and 140cm when mounted.
    • Horizontal and/or dropdown rails are available on both sides of the shower seat.
    • The colour contrast between the rails and wall is good.
    • There is a vertical grab rail.
    • The colour contrast between the vertical grab rail(s) and wall is good.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is good.
    • There is a soap dispenser.
    • The height of the soap dispenser is 110cm.
    • Wide tear off paper roll is not available.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is not at the recommended height of 80cm-100cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are female sanitary disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
    • There is a coat hook.
    • There are coat hooks in the toilet at 100cm and 140cm from the floor.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.
  • Comments View
    • The shower chair is height adjustable.

Accessible Toilet(s) (Eat Central - Autistic Friendly)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located at the rear of Eat Central.
    • This accessible toilet is approximately 25m (27yd 1ft) from the Purple Car Park - Eat Central - Upper Mall Entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the customer information desk.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 220cm x 280cm (7ft 3in x 9ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space on the left is 120cm.
    • The lateral transfer space on the right is 115cm.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 104cm and 140cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 85cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are varied.
  • Comments View
    • The accessible toilet is designed to be autism friendly.
    • The lighting in the room is adjustable.
    • There are a number of different colour settings available to suit different peoples needs.
    • The height of the light switch is 115cm.
    • The wall has a specialist finish.
    • There are no noisy applicances within the accessible toilet.

Accessible Toilet(s) (Eat Central - Middle)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located at the rear of Eat Central.
    • This accessible toilet is approximately 25m (27yd 1ft) from the Purple Car Park - Eat Central - Upper Mall Entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The key is not a radar key.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 255cm (4ft 11in x 8ft 4in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 145cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Comments View
    • There is a similar accessible toilet located to the left of the one surveyed.

Accessible Toilet(s) (Eat Central - Rear)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located at the rear of Eat Central.
    • This accessible toilet is approximately 40m (43yd 2ft) from the Purple Car Park - Eat Central - Upper Mall Entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the customer information desk.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 170cm x 220cm (5ft 7in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 155cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Comments View
    • There is similar accessible toilets next to the one surveyed.
    • The toilet has a lateral transfer space on the right.

Standard Toilet(s) (Eat Central)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the rear of Eat Central.
    • The female and male toilets are approximately 25m (27yd 1ft) from the Purple Car Park - Eat Central - Upper Mall Entrance.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal in the male toilet(s).
    • The height of the lowered urinal is 50cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal and vertical grab rails on both sides of the seat.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 66cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Parent and Baby Room (Eat Central)

  • There is a parent and baby room for public use.
  • The parent and baby room is located at the rear of Eat Central.
  • The parent and baby room is approximately 30m from the Purple Car Park - Eat Central - Upper Mall Entrance.
  • There is step-free access to the parent and baby room.
  • Staff do need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 75cm (2ft 6in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is a flashing fire alarm beacon within the room.
  • The lighting levels are good.

intu Merry Hill - Lower Mall and Upper Mall