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Lower Mall

Brierley Hill, Birmingham, West Midlands, DY5 1QX

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Access Guide

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Opening Times

  • Monday 09:00 - 21:00.
  • Tuesday 09:00 - 21:00.
  • Wednesday 09:00 - 21:00.
  • Thursday 09:00 - 21:00.
  • Friday 09:00 - 21:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Getting Here

  • By Road View
    • Intu Merry Hill is easily accessible from the M5 and the main routes leading from Birmingham city centre.
      For those travelling by motorcycles, there are designated motorcycle bays located by the petrol station at Asda and at the centre's multi-story car park.
      For visitors using a Sat Nav please use the postcode; DY5 1QX.
    • There are 5 Car Parks located around the shopping centre; Blue Car Park, Green Car Park, Orange Car Park, Yellow Car Park, and the Purple Car Park (Main and Multi Deck).
  • By Bus View
  • By Train View
    • The nearest Railway Station is Cradley Heath.
    • There are frequent rail services to Cradley Heath Train Station from Birmingham, Worcester, West Bromwich and Stourbridge.
      Cradley Heath Train Station is only an 8 minute drive from the shopping centre.
      Connecting buses from Cradley Heath Train Station to intu Merry Hill include the following - 4M, 53, 141, 243, 297 and the 297A.
    • For more information on National Rail please click here (opens new tab).

Getting Help and Assistance

  • For the map of the shopping centre please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.
  • Large print versions of the shopping centre map are available from the customer service desks.
    There is an escorting service available to assist visitors with visual impairments.
  • A designated assistance dog toileting area is currently being built outside the shopping centre (March 2017), this should be completed by the end of the summer (2017).
  • Members of staff are currently being trained in British Sign Language (March 2017).
  • Mobility aids are available for the Age UK Dudley Shopmobility.
    For more information about the Shopmobility please click here (opens in new tab).

Parking, Taxi Rank and Bus Stop

Outside Access (Blue Car Park/Bus Stop - Lower Mall Entrance)

  • Entrance View
    • This information is for the entrance located leading from the Blue Car Park.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 200cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 200cm.

Outside Access (Blue Car Park - Lower Mall Entrance)

  • Entrance View
    • This information is for the entrance located leading from the Blue Car Park.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.

Outside Access (Green Car Park - Lower Mall Entrance)

  • Entrance View
    • This information is for the entrance located leading from the Green Car Park.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.

Outside Access (Purple Car Park - Lower Mall Entrance)

  • Entrance View
    • This information is for the entrance located leading from the Purple Car Park.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 100cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 65cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.

Outside Access (Debenhams - Purple Car Park - Lower Mall Entrance 1)

  • Entrance View
    • This information is for the entrance located at the rear of the Purple Car Park.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 95cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 95cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.

Outside Access (Debenhams - Purple Car Park - Lower Mall Entrance 2)

  • Entrance View
    • This information is for the entrance located at the rear of the Purple Main Car Park.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 215cm.
    • The door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The width of the door opening is 210cm.
    • There are fixed barriers at this entrance.
    • The minimum width between the fixed barriers is 120cm.

Getting Around (The Lower Mall)

  • Access View
    • There is step free access throughout the majority of the building.
    • There is a slight slope in the centre of the Lower Mall. The slope is located between Card Factory and H&M.
    • The type of flooring in corridors/walkways is tiles.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is bench and sofa seating at regular intervals.
    • The lighting levels are good.
  • Circulation View
    • There is a play area located ahead as you enter the Purple Car Park - Lower Mall Entrance.
    • There is an events area located next to Marks and Spencer in the Lower Mall.
    • There are kiosks located in the centre of the concourse.
    • Access to other floors/levels is via stairs, escalator and lift.
    • For information about the Upper Mall and Eat Central please click here.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is provided.
  • Audio View
    • This venue does not play background music in public areas.

Counter (Customer Information Point - Blue Area)

  • Counter View
    • The counter is located in the blue area of the shopping centre, next to Asda.
    • There is step free access to the counter.
    • There is a clear unobstructed route to the counter.
    • The lighting levels at the counter are good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • The touch screen is at a suitable height for a wheelchair user.
    • There is a touch screen.
    • The type of flooring in this area is tiles.
  • Comments View
    • Large print maps of the shopping centre are available from the customer service desk.
    • Radar Keys are available to hire or purchase from the customer service desk. There is a £5 deposit required for Radar Keys.

Counter (Customer Information Point - Purple)

  • Counter View
    • The counter is located in the purple area of the shopping centre, near to Boots.
    • There is step free access to the counter.
    • There is a clear unobstructed route to the counter.
    • The lighting levels at the counter are good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • The type of flooring in this area is tiles.
  • Comments View
    • Large print maps of the shopping centre are available from the customer service desk.
    • Radar Keys are available to hire or purchase from the customer service desk. There is a £5 deposit required for Radar Keys.

Other Floors (Lower Mall to Upper Mall - Near Marks and Spencer)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located outside Marks and Spencer Menswear/Home.
    • The floors which are accessible by stairs are the Lower Mall and Upper Mall.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The floors which are accessible by escalator(s) are Lower Mall - Upper Mall.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Lower Mall to Upper Mall - Near Marks and Spencer)

  • There is a lift for public use.
  • The lift is located on the Lower Mall between Leslie Davis and Schuh and on the Upper Mall between Vision Express and Eat Central.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are the Lower Mall and Upper Mall.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 205cm x 200cm (6ft 9in x 6ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Lift (Lower Mall to Upper Mall - Near Debenhams)

  • There is a lift for public use.
  • The lift is located opposite Debenhams.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are the Lower Mall and Upper Mall.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 140cm x 170cm (4ft 7in x 5ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The internal controls for the lift are between 105cm and 130cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • There is a similar lift located next to the Events Area on the Lower Mall and opposite Office on the Upper Mall.

Accessible Toilet(s) (Green Area - Lower Mall)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located to the right as you enter the Green Car Park - Lower Mall Entrance.
    • This accessible toilet is approximately 15m (16yd 1ft) from the Green Car Park - Lower Mall Entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the customer information desk.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 185cm x 200cm (6ft 1in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 115cm (3ft 9in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 102cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 41cm (1ft 4in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is sensor.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • There is a similar accessible toilet with the lateral transfer space on the left, located to the left of this toilet.

Standard Toilet(s) (Green Area - Lower Mall)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left as you enter the Green Car Park - Lower Mall Entrance.
    • The female and male toilets are approximately 14m (15yd 11in) from the Green Car Park - Lower Mall Entrance.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal in the male toilet(s).
    • The height of the lowered urinal is 50cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Parent and Baby Room (Green Area - Lower Mall)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left as you enter the Green Car Park - Lower Mall Entrance.
  • The parent and baby room is approximately 16m from the Green Car Park - Lower Mall Entrance.
  • There is step-free access to the parent and baby room.
  • Staff do need to be notified for use of the room.
  • There is written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 78cm (2ft 7in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 73cm.
  • The wash basin tap type is sensor.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • There is a similar parent and baby room in the shopping centre with a baby changing table and a sink.
    • The baby changing table is 104cm high.
    • The sink is 95cm high.
  • Comments View
    • There is a similar parent and baby room in the shopping centre with a baby changing table and a sink.
    • The baby changing table is 104cm high.
    • The sink is 95cm high.