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Passenger Assistance

Inverness Airport, Inverness, Scotland, IV2 7JB

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2020.
  • There is a queuing system in place for entry to the building with a temporary marquee.
  • Passengers are let in one by one and met by a greeter who informs them about what restrictions are in place and the use of sanitisers.
  • The main terminal building is cordoned off into two sections to divide those checking-in from arrivals. This means that those in the Check-In Hall who wish to use the Multi-Denominational Prayer Room or the Changing Place have to leave the building and re-enter by the other entrance. The key to the Changing Place has to be first picked up at the information desk at the Check-In Hall entrance.
  • There are sanitising stations throughout the terminal building.
  • In Security, the benches after the security gates have been divided into sections for individual or family grouping use, to allow for social distancing.
  • There is signage throughout and floor markings for queuing at check-in desks.
  • Desks and counters throughout the airport have protective screens.
  • The accessible toilets in the International Arrivals Baggage Claim have been reduced from two to a single shared facility. The other is now for the use of Border Patrol staff only. This means that there is now only a right hand transfer toilet (the other being left hand transfer).
  • Standard toilets have some restrictions with urinals closed off etc. but all are open.
  • The following areas are currently closed; WHSmith in the Check-In Hall, the Meeting Place cafĂ© in the Arrivals Hall and the Aspire Lounge in Departures.
  • Face masks are required throughout the terminal building.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Summary

  • Comments View
    • Passenger Assistance is based at the Information Desk.
    • Passengers requiring assistance are requested to pre-book all assistance required at least 48 hours before the scheduled time of departure of their flight.
    • This booking should be made with the passengers airline carrier, tour operator or travel agent.
    • If this information is not made available within these time frames, assistance may be limited or delayed.
    • Carriage by the airline may also be denied.
    • Best efforts will be made at all times to accommodate late bookings for assistance.
    • At Inverness Airport, a full range of assistance services are available to passengers with additional needs, passengers with learning difficulties and passengers with reduced mobility, including collection from the car park and assistance throughout the airport terminal, through security and departures and onto the aircraft.
    • There are limits with regards to providing personal care, for example, staff will assist passengers to the bathroom facilities but are unable to provide any further personal care that may be required.
    • Similarly, there is limited assistance provided with regards to administering medical treatments and operating medical equipment.
    • If you feel you may need assistance within the bathroom cubicles or with any personal or medical care requirements, you will need to consider travelling with an escort.

Passenger Assistance

  • Upon arrival at the airport there are help points and designated shelters located in the Premium and Blue Badge car park 1, bus stop and taxi drop off that connect with the Passenger Services.
  • If required a member of staff can provide assistance with luggage.
  • There is a reserved seating area located near to the Information Desk.
  • The seating has armrests.
  • There are wheelchairs available to borrow that are free of charge but subject to availability.
  • If required a member of the Passenger Services Team can provide assistance around the airport.
  • For more information on the main terminal building - check-in hall please click here.

Changing Places

  • Location and Access View
    • The facility is located in the main terminal arrivals lounge area.
    • The facility is approximately 60m (65yd 1ft) from the Departures Entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is located close to other managed facilities (e.g. reception or service counter).
    • There is level access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
    • You do need a key for the facility.
    • The key is not a radar key.
    • The key can be obtained from the Information Desk.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The door has a horizontal grab rail.
    • The width of the door is 103cm (3ft 5in).
    • The dimensions of the facility are 450cm x 410cm.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 109cm (3ft 7in).
    • The transfer space on the left as you face the toilet is 98cm (3ft 3in).
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is fair.
    • As you face the toilet there are vertical grab rails on both sides .
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a push button flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 58cm.
    • The toilet has a cistern.
    • The toilet seat colour contrast is good.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is free standing.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 170cm (5ft 7in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers the changing bench and the toilet.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is good.
    • There is not a soap dispenser.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are female sanitary, non-infectious waste, general domestic waste, pedal waste paper bin and open waste paper bin disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is not a coat hook.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are adjustable.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the right as you enter the Departures Entrance, opposite the Check-in desks.
    • This accessible toilet is approximately 30m (32yd 2ft) from the Departures Entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens inwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 250cm (4ft 11in x 8ft 2in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 83cm (2ft 9in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 120cm and 140cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 123cm (4ft).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right as you enter the Departures Lounge.
    • The female and male toilets are approximately 43m (47yd 1in) from the Departures Entrance.
    • There is step-free access to the female and male toilet(s).
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.
  • Comments View
    • There are two cubicles with child seats in the female standard toilets (photographs 3 and 4).

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the front left of the Departures Lounge as you enter.
  • The parent and baby room is approximately 30m from the Departures Entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is tactile, pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 73cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.