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Best Western Palace Leisure Club

8 Ness Walk, Inverness, IV3 5NG

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Access Guide

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Introduction

  • Services / facilities within the building include a swimming pool and fitness suite.

COVID-19 Information

  • Access for all users is via advance booking only.
  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • There is a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • Toilets are available.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.

Opening Times

  • Monday 07:00 - 21:00.
  • Tuesday 07:00 - 21:00.
  • Wednesday 07:00 - 21:00.
  • Thursday 07:00 - 21:00.
  • Friday 07:00 - 21:00.
  • Saturday 07:00 - 21:00.
  • Sunday 07:00 - 21:00.

Location

  • The venue is situated outside the centre of the city.
  • This venue is situated in Inverness.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Inverness.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 260cm x 600cm (8ft 6in x 19ft 8in).
    • The nearest designated bay is 9m (29ft 6in) from the rear entrance.
    • The furthest designated bay is 14m (15yd) from the rear entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Rear Entrance)

  • This information is for the entrance located at the back of the building.
  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 166cm (5ft 5in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 142cm (4ft 8in) wide.

Outside Access (Front Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 100cm (3ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are single width.
    • The doors are heavy.
    • The door opening is 90cm (2ft 11in) wide.

Level Change (Front Entrance)

  • There is not a ramp or slope to access this service.
  • There are steps to access this area / service.

Level Change (Hotel)

  • There is a ramp or slope to access this service.
  • There are not steps to access this area / service.
  • There is not a standard and / or platform lift to access this service.
  • Comments View
    • The ramp leads from the hotel down to the leisure club entrance at the rear.

Reception

  • The reception desk is 8m (26ft 3in) from the rear entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are medium.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the building.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located to the left of the building.
    • The fitness suite is 18m (20yd) from the rear entrance.
    • There is level access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The doors are heavy.
    • The opening is 87cm (2ft 10in) wide.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is not a wet side chair available.
  • There is not a hoist for wheelchair users to access the water.
  • There are steps into the swimming pool.
  • There are 6 steps.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.
  • Comments View
    • It was not possible to obtain a photo at the time of the survey.

Accessible Changing Room

  • There are accessible changing rooms available.
  • The accessible changing rooms are located to the right of reception.
  • The accessible changing room is 14m (15yd) from the main entrance.
  • The accessible changing room is 30m (33yd) from the swimming pool.
  • The accessible changing room is 7m (22ft 12in) from the reception desk.
  • The dimensions of the accessible changing room are 210cm x 150cm (6ft 11in x 4ft 11in).
  • The facilities available in the accessible changing room are a wheel in shower.
  • Comments View
    • There is a flip down seat 50cm high with a transfer rail to the left.

Standard Changing Room

  • There are standard changing rooms available.
  • The standard changing room is 19m (21yd) from the main entrance.
  • The standard changing room is 10m (32ft 10in) from the reception desk.
  • The standard changing room is 12m (13yd) from the swimming pool.
  • The standard changing rooms are located to the right of reception, then on the left.
  • There is level access to the standard changing rooms.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is no additional signage on or near the toilet door.
    • The accessible toilet is 18m (20yd) from the rear entrance.
    • The accessible toilet is located to the right of reception at the end of the corridor on the left.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens sliding.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 220cm x 155cm (7ft 3in x 5ft 1in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 65cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • No emergency alarm fitted in the cubicle.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 106cm (3ft 6in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 110cm (3ft 7in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is fair.
    • Lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.