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Culloden House Hotel

Culloden, Inverness, IV2 7BZ

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Access Guide

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Introduction

  • Services / facilities within the building include accommodation and the bar/restaurant.
  • Services / facilities within the grounds include the walled garden, garden mansion accommodation, tennis court and croquet lawn.
  • Comments View
    • The grounds are largely level surfaces with some easy slopes, although the path to the walled garden has 3 medium steps with no handrails.
    • These can be overcome by crossing on the grass.

COVID-19 Information

  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • There is a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • Toilets are available.

Opening Times

  • The venue is open 24hrs.

Location

  • The venue is situated outside the centre of the village.
  • This venue is situated in Culloden.
  • The nearest mainline station is Inverness.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • The car park type is open air/surface.
  • The car park is either side of the building and Garden Mansion.
  • There are 0 designated parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is loose chippings.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 112cm (3ft 8in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 112cm (3ft 8in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located ahead as you enter.
  • There is / are 9 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.

Outside Access (Garden Mansion Room Entrance )

  • This information is for the entrance located at the front of the building to the left.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 110cm (3ft 7in) wide.

Level Change (Garden Mansion Room Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the room entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 120cm (3ft 11in).
  • The ramp or slope does not bypass the steps.

Outside Access (Garden Mansion Entrance)

  • This information is for the entrance located at the front of the separate building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 87cm (2ft 10in) wide.

Level Change (Garden Mansion Entrance)

  • There are steps to access this area / service.
  • The steps are located ahead as you enter.
  • There is / are 3 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.
  • Comments View
    • There are also 2 similar medium steps without handrails leading down to this area before the door.

Outside Access (Side Entrance)

  • This information is for the entrance located at the front of the building to the right.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 94cm (3ft 1in) wide.

Level Change (Side Entrance)

  • There are steps to access this area / service.
  • The steps are located ahead as you enter.
  • There is / are 3 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Reception

  • The reception desk is 6m (19ft 8in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.

Level Change (Inside Access)

  • There are steps to access this area / service.
  • The steps are located leading down to the right of the building.
  • There is / are 8 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • Comments View
    • These steps lead to additional rooms and the female toilets.

Eating and Drinking

  • The following information is for the restaurant/bar.
  • The bar does not serve food.
  • Full table service is available.
  • The nearest table is 14m (15yd) from the main entrance.
  • The distance between the floor and the lowest table is 52cm (1ft 8in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals.

Room

  • General Information View
    • The Tourist Board rating is 4.
    • There are 28 rooms in total.
    • There are 2 standard ground floor rooms.
    • There are 26 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 2 room(s) which has / have accessible ensuite facilities.
    • There is / are 0 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 0m (0ft 0in) from the room entrance.
    • Some accessible rooms are located in a separate building from the main hotel.
    • There is not level access leading to the accessible room in a separate building.
  • Accessible Room View
    • The room number or room name viewed was Jasmine.
    • The width of the door is 75cm (2ft 6in).
    • The height of the bed is 60cm (1ft 12in).
    • The measurement between the bed base and floor is 38cm (1ft 3in).
    • Light switches are not within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 86cm (2ft 10in) (2ft 10in).
    • The door opens inwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 180cm x 450cm (5ft 11in x 14ft 9in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on the left.
    • The toilet seat is 39cm (1ft 3in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 85cm (2ft 9in).
    • The tap type is twist/turn.
    • There is not a mixer tap for the sink.
    • There is not a functional emergency alarm in the ensuite.
    • No emergency alarm is fitted in the ensuite.
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 62cm (2ft 0in).
    • The tap type is twist/turn.
    • There is a mixer tap.
    • There is not a shower over the bath.
    • The shower head height is fixed.
    • The shower control type is lever.
    • There are handrails available.
  • Wheel In Shower View
    • There is not a wheel in shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is good.
    • Lighting levels are adjustable.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The colour contrast between the drop down rails and wall is good.
    • The colour contrast between the grab rails and wall is good.
    • Lighting levels are bright.
  • Auxiliary Aids - General View
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 2.
    • The number of accessible rooms with wheel in showers is 0.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is not level access to ground floor rooms.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.
    • There is not level access to standard rooms on other floors.
  • Comments View
    • The shower has one medium step at its base.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting level is medium.
  • Other View
    • The services on the floors which are not accessible are additional rooms.

Other Floors (Left Stairs)

  • Steps View
    • The floors which are accessible by stairs are LG-G-1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting level is bright.
  • Other View
    • The services on the floors which are not accessible are additional rooms and male toilets.

Inside Access (Garden Mansion)

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are adjustable.

Level Change (Garden Mansion Room)

  • There are steps to access this area / service.
  • The steps are located leading up to the bed.
  • There is / are 1 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Other Floors (Garden Mansion)

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Other View
    • The services on the floors which are not accessible are additional rooms.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • A member of staff trained in BSL skills is not normally on duty.