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Inverness Railway Station

Academy Street, Inverness, IV2 3PY

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Inverness.
  • There is a bus stop within 150m (164yds) of the venue.

Opening Times

  • Monday 04:30 - 00:30.
  • Tuesday 04:30 - 00:30.
  • Wednesday 04:30 - 00:30.
  • Thursday 04:30 - 00:30.
  • Friday 04:30 - 00:30.
  • Saturday 04:30 - 00:30.
  • Sunday 04:30 - 00:30.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is at the back of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 3 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 550cm (12ft x 18ft).
    • The nearest designated bay is 33m (36yd 3in) from the Platform 6 entrance.
    • The furthest designated bay is 45m (49yd 8in) from the Platform 6 entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This entrance gives access to platforms 1-7.
  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 170cm (5ft 7in) wide.
  • Comments View
    • There is a single automatic door to the waiting room 120cm which has push to open buttons.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Platrom 6 Entrance)

  • This entrance gives access to platforms 6,5,4,3,2,1.
  • This information is for the entrance located at the left side of the building.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 165cm (5ft) wide.

Outside Access (Platform 1/2 Entrance)

  • This entrance gives access to platforms 1,2,3,4,5,6,7.
  • This information is for the entrance located at the right side of the building.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 100cm (3ft) wide.

Reception (Ticket Office)

  • The reception desk is 27m (29yd 20in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use system.
  • Comments View
    • The ticket office has a 2 automatic double doors 130cm wide for entry or exit.
  • Opening Times View
    • Monday 06:30 - 20:30.
    • Tuesday 06:30 - 20:30.
    • Wednesday 06:30 - 20:30.
    • Thursday 06:30 - 20:30.
    • Friday 06:30 - 20:30.
    • Saturday 06:30 - 18:30.
    • Sunday 09:15 - 20:30.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.

Train Station

  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 60m (65yd 2ft) from the Platform 6 entrance.
  • The station is not staffed between 00:30-04:30.
  • This office is located in the staff office at the rear left of the station.
  • There is a ticket office.
  • The ticket office is located to the right of the building.
  • The ticket office is 20m (21yd 2ft) from the main entrance.
  • The train companies operating from within this station are First ScotRail.
  • There is a taxi rank at the station.
  • The taxi rank is located at the front of the station.
  • The taxi rank is 10m (10yd 3ft) from the main entrance.
  • Shops and services within the station include WHSmith, Cafexpress, Berties Bar.
  • All key concourse shops and services have level access.
  • There are 7 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1,2,3,4.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, contact staff.

Train Station Platform

  • This information is for platform(s) 1,2,3,4,5,6,7.
  • The platform(s) which has/have level access is / are 1,2,7.
  • The platform(s) accessed by ramp / slope is / are 3,4,5,6.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 3,4,5,6.
  • Accessible toilets are 46m (50yd) from the main entrance.
  • Comments View
    • Platform 7 is outside the station building and is 100m from Platform 6 Entrance at the rear of the building through the car park.

Level Change (Platform 5/6)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the platform.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Level Change (Platform 3/4)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the platform.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is Pictorial signage on or near the toilet door.
    • The accessible toilet is 70m (76yd 21in) from the platform 6 entrance.
    • The accessible toilet is located to the left of the building.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from station staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft).
    • The door is heavy.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 150cm x 320cm (4ft x 10ft).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 100cm (3ft 3in).
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (18in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3").
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5").
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is fair.
    • Lighting levels are bright.
  • Comments View
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft ).
    • Inside the venue, there is level access to the baby change facility.

Accessible Shower

  • Accessible shower facilities are available.
  • The showers are located in the accessible toilet.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 44cm (1ft 5in).
  • Other facilities available are hair dryer.
  • There is level access to the services from the shower facilities.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are available in Braille.
  • Documents are available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are not Text Relay aware.
  • Home visits / services are not available.