Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Departures Lounge

Jersey Airport, St Peter, Jersey, JE1 1BY

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Here

  • By Road View
    • The airport is located near St Peters, west of the capital St Helier.
      From St Helier head northwest on the A2 Victoria Avenue.
      After 2.5 km the road turns slightly left and becomes the A1 La Route de la Haule.
      After 850m at the roundabout, take the second exit onto A12 La Route de Beaumont, signposted St Peter and St Ouen.
      After 1.7 km, at the roundabout, take the first exit onto B36 L'Avenue de la Reine Elizabeth II, signposted Red Houses.
      Continue 1.2 km to the next roundabout.
      Take the second exit and enter the airport.
    • There is an Express Drop Off zone directly outside the Departures Terminal main entrance. Stopping is only permitted to allow passengers to be dropped off.
      The first 30 minutes of parking in the Long Stay Car Park is free, allowing a longer time for drop off.
      The Long Stay Car Park is opposite the Departures Terminal Building. Blue Badge parking is available in this car park.
      The Arrivals Car Park is outside the Arrivals Terminal and is a short stay car park. Blue Badge parking is available in this car park.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • LibertyBus operate a frequent direct bus service (route 15) between Liberation Station in St Helier and the airport. The journey takes approximately 30 minutes.
      Buses drop off outside the Departures Terminal entrances and pick up at the bus stop outside the Arrivals Terminal.
      Other services that also stop at/near the airport including route 9 between Greve de Lecq and St Helier and route 22 between L'Etacq and St Helier.
    • For more information on Jersey Bus Services please click here (opens new tab).

Getting Help and Assistance

  • Special Assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located the grass verge at the end of the Departures Terminal.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact the Special Assistance desk in the Departures Lounge.
  • For passengers requiring Special Assistance, please let your airline know of your particular needs at least 48 hours before you travel. They will then make arrangements to ensure your requirements are met.
    If you are planning on travelling with your own electric wheelchair, please advise your airline in advance.
    Please check in at least 90 minutes before the stated time of departure.
  • For Blue Badge bay users wishing to take their Blue Badge with them when travelling abroad, contact the Customer Relations desk to obtain a temporary parking permit to display in the car.
  • For passengers with particular needs in relation to autism, dementia or other particular mental health needs, please contact the Customer Relations team by e-mail at least 48 hours before travel, specifying particular requirements. They will then endeavour to meet your needs.

Departure Lounge

  • Access View
    • There is step-free access throughout the departure lounge.
  • Circulation View
    • The type of flooring in this area is carpet, tiles and laminate.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There are seats with armrests on both sides at regular intervals.
    • There is not designated seating available for people with reduced mobility.
    • The lighting levels are varied.
  • Information View
    • Departures information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played in the café, bar and World Duty Free areas.
    • There is not a hearing assistance system in the departure lounge.

Shop(s) (WHSmith)

  • Shop Entrance View
    • WHSmith is on the left as you enter the Departures Lounge.
    • There is step-free access at this entrance/opening.
    • There are no doors leading into the shop(s).
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point is/are approximately 8m from the shop entrance.
    • The till point(s) is/are clearly signed.
    • The height of the till point is 88cm.
    • There is not a lowered section at the till point .
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.
  • Comments View
    • The till points are all self-service tills.

Shop(s) (Maison Jersey)

  • Shop Entrance View
    • Maison Jersey is on the left as you enter the Departures Lounge.
    • There is step-free access at this entrance/opening.
    • There are no doors leading into the shop(s).
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point is/are approximately 5m from the shop entrance.
    • The till point(s) is/are clearly signed.
    • The height of the till point is 99cm.
    • There is a lowered section at the till point .
    • The height of the lowered section at the till point(s) is 77cm.
    • There is not a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Shop(s) (Jersey Zoo)

  • Shop Entrance View
    • Jersey Zoo is on the left as you enter the Departures Lounge.
    • There is step-free access at this entrance/opening.
    • There are no doors leading into the shop(s).
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point is/are approximately 5m from the shop entrance.
    • The till point(s) is/are clearly signed.
    • The height of the till point is 100cm.
    • There is a lowered section at the till point .
    • The height of the lowered section at the till point(s) is 70cm.
    • There is not a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Eating and Drinking (The Bar)

  • The following information is for the bar.
  • The bar is located in the Departures Lounge, to the right as you enter.
  • There is step-free access to the bar.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is high (110cm+) .
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system .
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is carpet, tiles and wood.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The distance between the floor and the lowest table is 73cm.
  • The distance between the floor and the highest table is 110cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are hand held menus and menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are varied.
  • Access to the additional seating area is via three medium height steps with handrails on both sides.

Eating and Drinking (Café Ubé)

  • The following information is for the café.
  • The café is located in the Departures Lounge, on the right as you enter.
  • There is step-free access to the café.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm) .
  • There is not a lowered section of the counter.
  • The height of the tray counter/rail is 80cm.
  • There is not a hearing assistance system .
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is tiles and wood.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The distance between the floor and the lowest table is 73cm.
  • The distance between the floor and the highest table is 102cm.
  • The standard height for tables is 73cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are varied.

World Duty Free

  • The World Duty Free area is located at the rear of the Departure Lounge, just before the entrance to the Departure Gates.
  • There is not a short cut available for those with mobility issues to bypass the World Duty Free.
  • The type of flooring in along the route is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The main aisle width is over 200cm.
  • The majority of aisle widths are 150cm+.
  • There is clear signage to the departure lounge.
  • The shop does play background music.
  • The lighting levels are good.
  • There are 8 tills throughout the store.
  • Some of the tills/counters are clearly signed.
  • There is step-free access to the till(s)/counter(s).
  • There is a clear accessible route to the till(s)/counter(s).
  • The nearest till(s)/counter(s) is/are approximately 10m from the World Duty Free entrance.
  • There are windows, TVs, glazed screens or mirrors behind the some of the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
  • The height of the till(s)/counter(s) is/are low (76cm - 86cm).
  • There is a lowered section at some of the tills/counters.
  • There is not a clear knee recess beneath the low/lowered section(s) of the till(s)/counter(s).
  • There is not a hearing assistance system at the till(s)/counter(s).

Chapel

  • The multi-faith chapel is located to the rear left of the Departures Lounge, beyond the Duty Free area, to the right of the Departures Gate entrance.
  • Access into the Chapel is via a single door.
  • The door opens away from you (push).
  • The door is heavy.
  • The width of the door opening is 86cm.
  • The corridor outside is narrow which may make manoeuvring for a wheelchair user difficult.
  • There are seats with armrests and low tables.
  • The type of flooring within the Chapel is carpet.
  • Lighting levels are good.

Counter (Passenger Disruption Desk)

  • Counter View
    • The counter is located at the rear left of the Departures Lounge, to the left after Duty Free.
    • The counter is approximately 120m (131yd 8in) from the Departure Lounge entrance.
    • Clear signage for the counter is not visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are varied.
    • The height of the counter is 120cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is not staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the counter.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is tiles.
  • Seating Area View
    • There is not a seating area close to the counter.
  • Comments View
    • The counter is generally staffed during times of flight delay or disruption.
    • At other times there is a direct telephone on the desk to contact Customer Relations.
    • There is bright, coloured lighting on front of the desk.

Waiting Room (Special Assistance Waiting Area)

  • There is step-free access to the waiting room.
  • The entrance is clearly signed.
  • The type of flooring in the waiting room is carpet.
  • There is good colour contrast between the walls and floor.
  • There are seats without armrests within the waiting room.
  • There is a space for a wheelchair user to wait within the seating area.
  • There are not audible announcements in the waiting lounge.
  • There is a screen in the waiting room.
  • There is not a hand sanitiser in this waiting room.
  • The lighting levels are moderate to good.
  • Comments View
    • The Special Assistance Waiting Area is located to the right of the World Duty Free area.

Waiting Room (General Seating Area)

  • There is step-free access to the waiting room.
  • The entrance is not clearly signed.
  • The type of flooring in the waiting room is carpet.
  • There is good colour contrast between the walls and floor.
  • There are seats with armrests on both sides within the waiting room.
  • There is a space for a wheelchair user to wait within the seating area.
  • There are not audible announcements in the waiting lounge.
  • There is a screen in the waiting room.
  • There is not a hand sanitiser in this waiting room.
  • The lighting levels are moderate to good.
  • There is an ATM machine in the general seating area.
  • Comments View
    • The General Seating Area is located to the left of World Duty Free area, opposite the Passenger Disruption Desk.

Accessible Toilet(s) (Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the Special Assistance Waiting Area, to the right as you pass through the Duty Free shop.
    • This accessible toilet is approximately 50m (54yd 2ft) from the Departure Lounge entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 174cm (4ft 11in x 5ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general domestic waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 172cm and 180cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 80cm.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 103cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 94cm (3ft 1in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are good.
  • Comments View
    • The shelf is a flip-up shelf.
    • There is an additional accessible toilet in the Departures Lounge, just beyond Security.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located in the Special Assistance Waiting Area, to the right as you go through the Duty Free shop.
    • The female toilet(s) is/are approximately 50m (54yd 2ft) from the Departure Lounge entrance.
    • There is step-free access into the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located in the Special Assistance Waiting Area, to the right as you go through the Duty Free shop.
    • The male toilet(s) is/are approximately 50m (54yd 2ft) from the Departure Lounge entrance.
    • There is step-free access into the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal.
    • The height of the lowered urinal is 52cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the standard female toilets.
    • There is step-free access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 99cm (3ft 3in).
  • Comments View
    • There are additional standard toilets just beyond Security in the Departures Lounge.

Other Floors (Viewing Lounge)

  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located at the rear of the departure lounge, to the left of World Duty Free.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Lift (Viewing Lounge)

  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm.
  • The dimensions of the lift are 130cm x 140cm (4ft 3in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Viewing Lounge

  • The first floor viewing lounge is located above the Departures Lounge, accessed after the Duty Free.
  • Access to the viewing lounge is by stairs or lift.
  • There are windows along 3 of the 4 walls in the viewing area, giving a view of the airport.
  • There is fixed seating with armrests in the viewing area.
  • The type of flooring in this area ranges from carpet, laminate and vinyl.

Entrance (Departure Gates Entrance)

  • Entrance View
    • This information is for the entrance located to the rear left of the Departures Lounge, after Duty Free.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 158cm.

Departure Gates

  • Once passengers have passed through the Departures Lounge, they proceed to their departure gate via the corridor beyond the Departure Gates entrance.
  • The gates are split into 3 distinct areas: Departures Gates 2 to 3 - International Flights, Gates 4 to 11 and Gates 12-14 - easyJet Flights.

Related Links