Skip to main content

Security

Jersey Airport, St Peter, Jersey, JE1 1BY

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Help and Assistance

  • Special Assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located the grass verge at the end of the Departures Terminal.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact the Special Assistance desk in the Departures Lounge.
  • For passengers requiring Special Assistance, please let your airline know of your particular needs at least 48 hours before you travel. They will then make arrangements to ensure your requirements are met.
    If you are planning on travelling with your own electric wheelchair, please advise your airline in advance.
    Please check in at least 90 minutes before the stated time of departure.
  • For Blue Badge bay users wishing to take their Blue Badge with them when travelling abroad, contact the Customer Relations desk to obtain a temporary parking permit to display in the car.
  • For passengers with particular needs in relation to autism, dementia or other particular mental health needs, please contact the Customer Relations team by e-mail at least 48 hours before travel, specifying particular requirements. They will then endeavour to meet your needs.

Getting Here

  • By Road View
    • The airport is located near St Peters, west of the capital St Helier.
      From St Helier head northwest on the A2 Victoria Avenue.
      After 2.5 km the road turns slightly left and becomes the A1 La Route de la Haule.
      After 850m at the roundabout, take the second exit onto A12 La Route de Beaumont, signposted St Peter and St Ouen.
      After 1.7 km, at the roundabout, take the first exit onto B36 L'Avenue de la Reine Elizabeth II, signposted Red Houses.
      Continue 1.2 km to the next roundabout.
      Take the second exit and enter the airport.
    • There is an Express Drop Off zone directly outside the Departures Terminal main entrance. Stopping is only permitted to allow passengers to be dropped off.
      The first 30 minutes of parking in the Long Stay Car Park is free, allowing a longer time for drop off.
      The Long Stay Car Park is opposite the Departures Terminal Building. Blue Badge parking is available in this car park.
      The Arrivals Car Park is outside the Arrivals Terminal and is a short stay car park. Blue Badge parking is available in this car park.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • LibertyBus operate a frequent direct bus service (route 15) between Liberation Station in St Helier and the airport. The journey takes approximately 30 minutes.
      Buses drop off outside the Departures Terminal entrances and pick up at the bus stop outside the Arrivals Terminal.
      Other services that also stop at/near the airport including route 9 between Greve de Lecq and St Helier and route 22 between L'Etacq and St Helier.
    • For more information on Jersey Bus Services please click here (opens new tab).

Related Links

Security

  • After checking in, turn to face the Departures Terminal entrance and the Security Area is to the left of the Special Assistance Desk, on the far left side of the check in hall.
    It is signed "Departures".
  • There is a separate wheelchair accessible lane.
  • The separate wheelchair accessible lane is located to the left after the passport/identity check desk.
  • Passengers with wheelchairs, or other Special Assistance requirements, should first head to the Special Assistance Desk.
    Special Assistance staff can lead airport users through all stages of Security.
    There is a fast track lane to the left of the Security Area for use by wheelchair users (or anyone requiring more space and time to prepare for security, including parents with pushchairs) as shown in photographs 4 and 5.
  • The width of the security barriers is 71cm.
  • The type of flooring in this area is tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • For those with Special Assistance requirements, security staff are available to assist you through the security process and can provide you with walking aids while yours are being screened.

Accessible Toilet(s) (Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located just beyond the Security Area, to the left of the entrance to the Departures Lounge.
    • This accessible toilet is approximately 25m (27yd 1ft) from the Security Area entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 153cm x 267cm (5ft x 8ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 84cm.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 173cm and 179cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 80cm.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 117cm (3ft 10in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 107cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 117cm (3ft 10in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 90cm (2ft 11in).
  • Comments View
    • The shelf is a flip-up shelf.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located just beyond the Security Area, to the left of the entrance to the Departures Lounge.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal in the male toilet(s).
    • The height of the lowered urinal is 53cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.

Departures Lounge