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John Lewis - Ground Floor

300 Oxford Street, Marylebone, London, W1C 1DX

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About this venue

John Lewis is one of the UK’s top department store chains. Offering a massive range of brands and departments with great customer service delivered by the John Lewis partners. Prices are competitive because of the ‘Never Knowingly Undersold’ promise. Most stores have facilities for disabled people including accessible toilets. The flagship store in Oxford Street is one of the largest in the UK and one of the most visited shops on the street.

Access Guide

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Introduction

Getting Here (Oxford Street - Between Bond Street Station and Oxford Circus)

Building Layout

  • Floor/Level Listings;.
  • Lower Ground Floor: Waitrose & Partners Foodhall, Customer Services, Wine Bar and Alcohol Area, Kitchenware/Glasswear and Chinawear, Electrical and Home Storage, After Sales Support and Gifts/Gift Food.
  • Ground Floor: Handbags and Leathergoods, Jewellery and Watches, Sunglasses, Beauty and Toiletries, Customer Information Point, Jane Packer Florist and Menswear and Shoes.
  • 1st Floor: Womenswear, Lingerie, Standard Female Toilets, Café Bar by Benugo, Women's Shoes/Shoe Room and The Style Studio.
  • 2nd Floor: Homeware, Standard Male and Female Toilets, Homeware Ordering Desks, Benugo Café and Carpet Ordering Desks.
  • 3rd Floor: Homeware, The Space, Rossopomodoro Restaurant, Outdoor Living, Accessible Toilet and Standard Female Toilets.
  • 4th Floor: Comptoir Libanais Café, Nursery Furniture & Prams, Nursery Furniture & Prams After Sales, Meet Your Nursery, Toys & Haberdashery, Accessible Toilet, Parent & Baby Room and Standard Toilets.
  • 5th Floor: The Place to Eat Restaurant, Parent & Baby Room, Accessible Toilet, Standard Toilets, Audio Visual, Audio Visual Technical Support, Customer Services, Bureau De Change, Gift Wrap, Sports & Travelgoods, Kuoni Travel and David Chulov Opticians.

Opening Times (Store)

  • Monday 09:30 - 20:00.
  • Tuesday 09:30 - 20:00.
  • Wednesday 09:30 - 20:00.
  • Thursday 09:30 - 21:00.
  • Friday 09:30 - 20:00.
  • Saturday 09:30 - 20:00.
  • Sunday 12:00 - 18:00.

Opening Times (Waitrose & Partners Foodhall Lower Ground Floor)

  • Monday 09:30 - 20:00.
  • Tuesday 08:30 - 20:00.
  • Wednesday 08:30 - 20:00.
  • Thursday 08:30 - 20:00.
  • Friday 09:30 - 20:00.
  • Saturday 09:30 - 20:00.
  • Sunday 12:00 - 18:00.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Public Parking

Outside Access (Oxford Street Main Entrance)

  • Entrance View
    • This information is for the entrance located on Oxford Street and the junction with Holles Street opposite G-Star Raw and McDonalds.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'John Lewis & Partner'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 170cm.
    • The barriers do not contrast visually with the flooring.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The lighting levels at the ramp/slope are moderate to good.
  • Comments View
    • There are manual doors to the left and right of the automatic doors.

Outside Access (Holles Street Entrance)

  • Entrance View
    • This information is for the entrance located on Holles Street next to the bus alighting points.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 165cm.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 143cm.
    • The barriers do not contrast visually with the flooring.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The lighting levels at the ramp/slope are moderate to good.
  • Comments View
    • There is a manual door to the right of the automatic doors.

Outside Access (Oxford Street Beauty and Toiletries Entrance)

  • Entrance View
    • This information is for the entrance located on Oxford Street opposite Moss Bros.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 116cm.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 145cm.
    • The barriers do not contrast visually with the flooring.
    • There is a member of staff available for assistance at this entrance.

Outside Access (Oxford Street Beauty and Toiletries Alternate Entrance)

  • Entrance View
    • This information is for the entrance located on Oxford Street Opposite Stradivarius and River Island.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'John Lewis & Partners'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 145cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 76cm.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 145cm.
    • The barriers do not contrast visually with the flooring.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • There are additional sets of manual double doors to the left and right of the doors surveyed with the same specification and lead to the same location.

Outside Access (Oxford Street Handbags and Leather Goods Entrance)

  • Entrance View
    • This information is for the entrance located on Oxford Street opposite House of Fraser.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'John Lewis & Partners'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 165cm.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 155cm.
    • The barriers do not contrast visually with the flooring.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • There are manual doors to the left and right of the automatic doors.

Outside Access (Customer Collections Entrance)

  • Entrance View
    • This information is for the entrance located on Old Cavendish Street.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are heavy.
    • The width of the door opening is 66cm.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.

Outside Access (Food Hall Entrance)

  • Entrance View
    • This information is for the entrance located on Henrietta Place and next to Cavendish Square.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'John Lewis Food Hall'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 145cm.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 155cm.
    • The barriers do not contrast visually with the flooring.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • There are manual doors to the left and right of the automatic doors.

Outside Access (Cavendish Square Entrance)

  • Entrance View
    • This information is for the entrance located on Henrietta Place opposite Cavendish Square.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'John Lewis'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 145cm.
    • The minimum width between the security barriers is 145cm.
    • The barriers do not contrast visually with the flooring.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance and just beyond the entrance leading to Menswear.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are moderate to good.
  • Comments View
    • There is a manual door to the left of the automatic doors.

Outside Access (Cavendish Square Menswear Entrance)

  • Entrance View
    • This information is for the entrance located on Cavendish Square.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'John Lewis & Partners'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 120cm.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 145cm.
    • The barriers do not contrast visually with the flooring.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of and immediately beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • The lighting levels at the ramp/slope are moderate to good.
  • Comments View
    • The ramp beyond the entrance has a handrail in the centre.

Area (Handbags, Leather Goods and Women's Accessories)

  • Location and Access View
    • Handbags, Leather Goods and Women's Accessories is located on the ground floor as you enter from the Oxford Street Handbags and Leather Goods entrance.
    • There is step free access to this area.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 10m from the Oxford Street Handbags and Leather Goods entrance.
    • The till point(s) is/are clearly signed.
    • The common height of the till point(s) is/are 110cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 86cm.
    • There is not a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
    • There are several other department till points close by and throughout the area.

Level Change (Handbags and Leather Goods to Beauty and Toiletries)

  • Ramp / Slope View
    • There is a ramp/slope located next to Handbags and Leather Goods Counter and passing Sunglasses.
    • The ramp/slope is used to access Handbags and Leather Goods to Beauty and Toiletries.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are moderate to good.

Area (Jewellery and Watches)

  • Location and Access View
    • Jewellery and Watches is located on the ground floor next to Handbags and Leather Goods and close to the Oxford Street Handbags and Leather Goods entrance.
    • There is step free access to this area.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 19m from the Oxford Street Handbags and Leather Goods entrance.
    • The till point(s) is/are not clearly signed.
    • The common height of the till point(s) is/are 118cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Level Change (Jewellery and Watches to Beauty and Toiletries)

  • Ramp / Slope View
    • There is a ramp/slope located next to the Oxford Street lifts at the rear of Jewellery, Watches and Women's Accessories.
    • The ramp/slope is used to access Jewellery and Watches to Beauty and Toiletries.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are moderate to good.

Area (Sunglasses)

  • Location and Access View
    • Sunglasses is located on the ground floor next to Handbags and Leather Goods, Beauty and Toiletries and also next to Jewellery and Watches. Close to the Oxford Street Handbags and Leather Goods entrance and Oxford Street Beauty and Toiletries Alternate entrance.
    • There is ramped/sloped access to this area.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is a/are ramp(s) within the aisle(s).
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is an easy slope/ramp leading from Beauty and Toiletries to Handbags and Leather Goods (as shown in photographs 5 and 6).
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 18m from the Oxford Street Beauty and Toiletries Alternate entrance.
    • The till point(s) is/are not clearly signed.
    • The common height of the till point(s) is/are 87cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • The hearing assistance system is not signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Area (Beauty and Toiletries)

  • Location and Access View
    • Beauty and Toiletries is located on the ground floor next to the Oxford Street Beauty and Toiletries entrance.
    • There is step free access to this area.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 14m from the Oxford Street Main entrance.
    • The till point(s) is/are not clearly signed.
    • The common height of the till point(s) is/are 91cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is not signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
    • There are several till points available throughout the department.

Reception (Customer Information Point)

  • Reception View
    • The reception point is located on the ground floor opposite the Oxford Street Beauty and Toiletries entrance.
    • The reception point is approximately 7m (7yd 1ft) from the Oxford Street Beauty and Toiletries entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
    • The type of flooring in the reception area is concrete tiles.

Area (Customer Collections)

  • Location and Access View
    • Customer Collections is located on the ground floor next to the Food Hall entrance and the Customer Collections entrance.
    • There is ramped/sloped access to this area.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is a/are ramp(s) within the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 12m from the Food Hall entrance.
    • The till point(s) is/are clearly signed.
    • The common height of the till point(s) is/are 110cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 85cm.
    • There is not a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Area (Jane Packer Florist)

  • Location and Access View
    • Jane Packer Florist is located on the ground floor opposite the Food Hall entrance.
    • There is step free access to this area.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 4m from the Food Hall entrance.
    • The till point(s) is/are not clearly signed.
    • The common height of the till point(s) is/are 102cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 84cm.
    • There is not a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Level Change (Food Hall Entrance to Menswear)

  • Ramp / Slope View
    • There is a ramp/slope located on the left after Jane Parker Florist as you enter from the Food Hall entrance.
    • The ramp/slope is used to access Menswear from the Food Hall entrance and Jane Parker Florist.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are moderate to good.

Area (Menswear & Men's Shoes)

  • Location and Access View
    • Menswear & Men's Shoes is located on the ground floor close to the Food Hall entrance and Cavendish Square Menswear entrance.
    • There is step free access to this area.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 11m from the Cavendish Square Menswear entrance.
    • The till point(s) is/are clearly signed.
    • The common height of the till point(s) is/are 110cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 86cm.
    • There is not a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 14 fitting room(s) in total within this area 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are not clearly signed.
    • There is not a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 97cm.
    • The dimensions of the accessible fitting room(s) are 275cm x 180cm.
    • There is not clear manoeuvring space in the accessible fitting room(s), due to fixtures and fittings.
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is not a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 15cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 145cm from the floor.
    • There is not an emergency alarm in the accessible fitting room(s).
    • There is a bench seat in the accessible fitting room(s).
    • The height of the chair from the floor is 49cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 105cm.
  • Standard Fitting Room(s) View
    • There is/are 13 standard fitting room(s) within this area.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Other Floors (Oxford Street Beauty and Toiletries Alternate Entrance - Staircase E)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on the ground floor to the right as you enter from the Oxford Street Beauty and Toiletries Alternate entrance.
    • The stairs are approximately 3m from the Oxford Street Beauty and Toiletries Alternate entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are LG, G, 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Other Floors (Cavendish Square Entrance - Staircase A)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on the right as you enter from the Cavendish Square entrance.
    • The stairs are approximately 5m from the Cavendish Square entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Escalator(s) (Oxford Street Main Entrance to Lower Ground Floor)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located on the right as you enter from the Oxford Street main entrance.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators only go down.
    • The floors which are accessible by escalator(s) are G and LG.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are moderate to good.

Escalator(s) (Food Hall Entrance to Lower Ground Floor)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located opposite the Food Hall entrance on the ground floor.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are G and LG.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are moderate to good.

Escalator(s) (Oxford Street)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located in the Beauty and Toiletries department on the ground floor, close to the Oxford Street Beauty and Toiletries entrance.
    • Signs indicating the location of the escalator(s) are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are LG, G, 1, 2, 3, 4 and 5.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are moderate to good.

Escalator(s) (Cavendish Square)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located on the ground floor in Menswear close to Cavendish Square Menswear entrance and Food Hall entrance.
    • Signs indicating the location of the escalator(s) are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are G, 1, 2, 3, 4 and 5.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are moderate to good.

Lift (Oxford Street)

  • There is a lift for public use.
  • The lift is located opposite Jewellery and Watches and Handbags and Leathergoods.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 28m (30yd 1ft) from the Oxford Street Handbags and Leather Goods entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG, G, 1, 2, 3, 4 and 5.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 220cm x 150cm (7ft 3in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.
  • Comments View
    • There are 3 additional lifts with the same specification next to the lift surveyed.

Lift (Cavendish Square)

  • There is a lift for public use.
  • The lift is located next to Menswear on the ground floor, close to the Food Hall entrance and Cavendish Square Menswear entrance.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 17m (18yd 1ft) from the Food Hall entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG, 1, 2, 3, 4 and 5.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 118cm (3ft 10in).
  • The dimensions of the lift are 170cm x 165cm (5ft 7in x 5ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.
  • Comments View
    • There are 3 additional lifts with the same specification next to the lift surveyed.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on the third and fifth floors.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on the first, third, fourth and fifth floors for the female toilets and second, fourth and fifth floors for the male toilets.

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