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John Lewis - First Floor

300 Oxford Street, Marylebone, London, W1C 1DX

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About this venue

John Lewis is one of the UK’s top department store chains. Offering a massive range of brands and departments with great customer service delivered by the John Lewis partners. Prices are competitive because of the ‘Never Knowingly Undersold’ promise. Most stores have facilities for disabled people including accessible toilets. The flagship store in Oxford Street is one of the largest in the UK and one of the most visited shops on the street.

Access Guide

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Introduction

Getting Here (Oxford Street - Between Bond Street Station and Oxford Circus)

Building Layout

  • Floor/Level Listings;.
  • Lower Ground Floor: Waitrose & Partners Foodhall, Customer Services, Wine Bar and Alcohol Area, Kitchenware/Glasswear and Chinawear, Electrical and Home Storage, After Sales Support and Gifts/Gift Food.
  • Ground Floor: Handbags and Leathergoods, Jewellery and Watches, Sunglasses, Beauty and Toiletries, Customer Information Point, Jane Packer Florist and Menswear and Shoes.
  • 1st Floor: Womenswear, Lingerie, Standard Female Toilets, Café Bar by Benugo, Women's Shoes/Shoe Room and The Style Studio.
  • 2nd Floor: Homeware, Standard Male and Female Toilets, Homeware Ordering Desks, Benugo Café and Carpet Ordering Desks.
  • 3rd Floor: Homeware, The Space, Rossopomodoro Restaurant, Outdoor Living, Accessible Toilet and Standard Female Toilets.
  • 4th Floor: Comptoir Libanais Café, Nursery Furniture & Prams, Nursery Furniture & Prams After Sales, Meet Your Nursery, Toys & Haberdashery, Accessible Toilet, Parent & Baby Room and Standard Toilets.
  • 5th Floor: The Place to Eat Restaurant, Parent & Baby Room, Accessible Toilet, Standard Toilets, Audio Visual, Audio Visual Technical Support, Customer Services, Bureau De Change, Gift Wrap, Sports & Travelgoods, Kuoni Travel and David Chulov Opticians.

Opening Times (Store)

  • Monday 09:30 - 20:00.
  • Tuesday 09:30 - 20:00.
  • Wednesday 09:30 - 20:00.
  • Thursday 09:30 - 21:00.
  • Friday 09:30 - 20:00.
  • Saturday 09:30 - 20:00.
  • Sunday 12:00 - 18:00.

Opening Times (Waitrose & Partners Foodhall Lower Ground Floor)

  • Monday 09:30 - 20:00.
  • Tuesday 08:30 - 20:00.
  • Wednesday 08:30 - 20:00.
  • Thursday 08:30 - 20:00.
  • Friday 09:30 - 20:00.
  • Saturday 09:30 - 20:00.
  • Sunday 12:00 - 18:00.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Public Parking

Access to the First Floor

  • For more information about the access to the store and lift access to the first floor, please see the Access Guide for John Lewis - Ground Floor.

Area (Womenswear First Floor)

  • Location and Access View
    • Womenswear First Floor is located on the first floor as you exit the Oxford Street lifts.
    • There is step free access to this area, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 45m from the Oxford Street lifts.
    • The till point(s) is/are clearly signed.
    • The common height of the till point(s) is/are 110cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 86cm.
    • There is not a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 22 fitting room(s) in total within this area 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 210cm x 200cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is not a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 25cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 130cm and 145cm from the floor.
    • There is not an emergency alarm in the accessible fitting room(s).
    • There is a bench seat in the accessible fitting room(s).
    • The height of the chair from the floor is 49cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 105cm.
  • Standard Fitting Room(s) View
    • There is/are 21 standard fitting room(s) within this area.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Standard Toilet(s) (Female Standard Toilets Womenswear First Floor)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The female toilet is located on the first floor, in Womenswear.
    • There is step-free access to the toilet(s), via lift.
    • The standard toilet(s) is/are approximately 35m from the Oxford Street lifts.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • The ambulant toilet does not have vertical wall mounted grab rails.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.
  • Toilet Facilities 2 View
    • The female toilet is located on the first floor, in Women's Shoes.
    • There is step-free access to the toilet(s), via lift.
    • The standard toilet(s) is/are approximately 45m from the Oxford Street lifts.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.

Eating and Drinking (Café Bar by Benugo First Floor)

  • Location and Access View
    • The following information is for the café.
    • The café is located on the first floor, next to Womenswear and Lingerie.
    • There is step-free access, via lift, to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is a hearing assistance system.
    • The system is a fixed loop.
    • The hearing assistance system is not signed.
    • Staff are not trained to use the hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 115cm.
    • There is not a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 69cm.
    • The distance between the floor and the underside of the highest dining table is 72cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a member of staff upon request.

Area (Lingerie First Floor)

  • Location and Access View
    • Lingerie First Floor is located on the first floor as you exit the Oxford Street lifts.
    • There is step free access to this area, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 12m from the Oxford Street lifts.
    • The till point(s) is/are clearly signed.
    • The common height of the till point(s) is/are 110cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 86cm.
    • There is not a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
    • There are 3 till points available.
  • Accessible Fitting Room(s) View
    • There is/are 14 fitting room(s) in total within this area 1 of which is an accessible fitting room.
    • There is ramped/sloped access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 200cm x 300cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is not a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 25cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 100cm and 120cm from the floor.
    • There is not an emergency alarm in the accessible fitting room(s).
    • There is a bench seat in the accessible fitting room(s).
    • The height of the chair from the floor is 49cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 105cm.
  • Standard Fitting Room(s) View
    • There is/are 13 standard fitting room(s) within this area.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Level Change (Lingerie to Lingerie Fitting Room First Floor)

  • Ramp / Slope View
    • There is a ramp/slope located on the first floor next to the Oxford Street lifts and Lingerie.
    • The ramp/slope is used to access Lingerie Fitting Rooms.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are moderate to good.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located on the first floor next to the Oxford Street lifts and Lingerie.
    • The step(s) is/are used to access Lingerie Fitting Rooms.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.

Area (Women's Shoes/Shoe Room First Floor)

  • Location and Access View
    • Women's Shoes / Shoe Room First Floor is located on the first floor, at the rear as you exit the Oxford Street lifts.
    • There is step free access to this area, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 38m from the Oxford Street lifts.
    • The till point(s) is/are clearly signed.
    • The common height of the till point(s) is/are 110cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 86cm.
    • There is not a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Standard Fitting Room(s) View
    • There is/are 6 standard fitting room(s) within this area.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Area (The Style Studio's First Floor)

  • Location and Access View
    • The Style Studio's First Floor is located on the first floor next to the Women's Shoes / Shoe Room Area.
    • There is step free access to this area, via lift.
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 49m from the Oxford Street lifts.
    • The till point(s) is/are not clearly signed.
    • The common height of the till point(s) is/are 100cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on the third and fifth floors.

Related Access Guides