Skip to main content

John Lewis - Lower Ground Floor

300 Oxford Street, Marylebone, London, W1C 1DX

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.


About this venue

John Lewis is one of the UK’s top department store chains. Offering a massive range of brands and departments with great customer service delivered by the John Lewis partners. Prices are competitive because of the ‘Never Knowingly Undersold’ promise. Most stores have facilities for disabled people including accessible toilets. The flagship store in Oxford Street is one of the largest in the UK and one of the most visited shops on the street.

Access Guide

Show Easy Read

Introduction

Getting Here (Oxford Street - Between Bond Street Station and Oxford Circus)

Building Layout

  • Floor/Level Listings;.
  • Lower Ground Floor: Waitrose & Partners Foodhall, Customer Services, Wine Bar and Alcohol Area, Kitchenware/Glasswear and Chinawear, Electrical and Home Storage, After Sales Support and Gifts/Gift Food.
  • Ground Floor: Handbags and Leathergoods, Jewellery and Watches, Sunglasses, Beauty and Toiletries, Customer Information Point, Jane Packer Florist and Menswear and Shoes.
  • 1st Floor: Womenswear, Lingerie, Standard Female Toilets, Café Bar by Benugo, Women's Shoes/Shoe Room and The Style Studio.
  • 2nd Floor: Homeware, Standard Male and Female Toilets, Homeware Ordering Desks, Benugo Café and Carpet Ordering Desks.
  • 3rd Floor: Homeware, The Space, Rossopomodoro Restaurant, Outdoor Living, Accessible Toilet and Standard Female Toilets.
  • 4th Floor: Comptoir Libanais Café, Nursery Furniture & Prams, Nursery Furniture & Prams After Sales, Meet Your Nursery, Toys & Haberdashery, Accessible Toilet, Parent & Baby Room and Standard Toilets.
  • 5th Floor: The Place to Eat Restaurant, Parent & Baby Room, Accessible Toilet, Standard Toilets, Audio Visual, Audio Visual Technical Support, Customer Services, Bureau De Change, Gift Wrap, Sports & Travelgoods, Kuoni Travel and David Chulov Opticians.

Opening Times (Store)

  • Monday 09:30 - 20:00.
  • Tuesday 09:30 - 20:00.
  • Wednesday 09:30 - 20:00.
  • Thursday 09:30 - 21:00.
  • Friday 09:30 - 20:00.
  • Saturday 09:30 - 20:00.
  • Sunday 12:00 - 18:00.

Opening Times (Waitrose & Partners Foodhall Lower Ground Floor)

  • Monday 09:30 - 20:00.
  • Tuesday 08:30 - 20:00.
  • Wednesday 08:30 - 20:00.
  • Thursday 08:30 - 20:00.
  • Friday 09:30 - 20:00.
  • Saturday 09:30 - 20:00.
  • Sunday 12:00 - 18:00.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Public Parking

Access to the Lower Ground Floor

  • For more information about the access to the store and lift access to the lower ground floor, please see the Access Guide for John Lewis - Ground Floor.

Food Hall/Area (Waitrose & Partners Foodhall Lower Ground Floor)

  • The food hall/area is located on the lower ground floor.
  • The food hall/area can be accessed using the Food Hall entrance.
  • The access point to the food hall/area is located on the ground floor.
  • There is step-free access to the food hall/area, via lift.
  • There is ramped/sloped access within the food hall/area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl.
  • This area does not play background music.
  • The lighting levels are moderate to good.
  • There are a number of independent food counters located around the food hall/area.
  • The type of food, services, facilities and menus will vary depending on the individual food outlets.
  • The height of the food and drink counter(s) is/are low (76cm or lower), medium height (77cm - 109cm) and high (110cm+).
  • There is a low section at some of the food and drink counters with a height of 76cm or below.
  • There is a/are counter(s)/tray rail(s) at a height of 85cm at some of the food and drink counter(s).
  • There is a hearing assistance system at some of the food and drink counters.

Counter / Till Point (Waitrose & Partners Foodhall Lower Ground Floor)

  • The counter / till point is located on the lower ground floor in the Food Hall, opposite the Cavendish Square lifts and next to the self-service checkouts.
  • There is step free access to the counter / till point.
  • The counter / till point is approximately 7m from the Cavendish Square lifts.
  • The counter / till point is clearly signed.
  • The height of the counter / till point is 90cm.
  • There is a lowered section at the counter / till point.
  • The height of the lowered section at the counter / till point is 70cm.
  • There is not a clear knee recess beneath the lowered section(s) of the counter / till point.
  • There is a hearing assistance system at the counter / till point.
  • The system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • There are not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
  • The counter / till point is not placed in front of a background which is patterned.
  • Comments View
    • There are 13 till points available, all of which are accessible.

Waitrose & Partners Foodhall Self-Service Checkouts Lower Ground Floor

  • The self-service checkouts are located on the lower ground floor in the Food Hall opposite the Cavendish Square lifts and next to the manned checkouts.
  • The self-service checkouts are 9 metres from the Cavendish Square lifts.
  • There are 13 self-service till points available, all of which are accessible.
  • The counters are 130cm in height to the touchscreen and 66cm in height to the basket holder.
  • The card reader is 127cm in height and to the right of the touchscreen.
  • Assistance can be provided by a member of staff if required.

Reception (Customer Services Waitrose & Partners Foodhall Lower Ground Floor)

  • Reception View
    • The reception point is located at the rear of the Waitrose & Partners Foodhall Lower Ground Floor, next to the Patisserie and Bakery section.
    • The reception point is approximately 26m (28yd 1ft) from the Cavendish Square lifts.
    • Clear signage for the reception area/desk is not visible from the lift.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is not signed.
    • Staff are trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
    • The type of flooring in the reception area is vinyl.

Level Change (Waitrose & Partners Foodhall to Wine Bar and Alcohol Area Lower Ground Floor)

  • Ramp / Slope View
    • There is a ramp/slope located on the left as you exit the Cavendish Square lifts, next to the Food Hall Payment Counters.
    • The ramp/slope is used to access Wine Bar and Alcohol Area.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The lighting levels at the ramp/slope are moderate to good.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located on the left as you exit the Cavendish Square lifts, next to the Food Hall alcohol section.
    • The step(s) is/are used to access Wine Bar and Alcohol Area.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.

Area (Wine Bar and Alcohol Area Waitrose & Partners Foodhall Lower Ground Floor)

  • Location and Access View
    • Wine Bar and Alcohol Area Waitrose & Partners Foodhall Lower Ground Floor is located on the lower ground floor, to the left as you exit the Cavendish Square lifts.
    • There is ramped/sloped access to this area.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is ramped/sloped access to the till point(s).
    • The nearest till point(s) is/are approximately 19m from the Cavendish Square lifts.
    • The till point(s) is/are clearly signed.
    • The common height of the till point(s) is/are 115cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
    • This counter has several stools without armrests around it.
  • Comments View
    • There are several tables scattered around the outskirts of the counter area.
    • The tables are 73cm in height with chairs around them without armrests.
    • These tables are used for tasting sessions and general rest.

Area (Kitchenwear/Glasswear and Chinawear Lower Ground Floor)

  • Location and Access View
    • Kitchenwear/Glasswear and Chinawear Lower Ground Floor is located on the lower ground floor, to your left as you exit the Oxford Street lifts between the Foodhall and Electrical and Home Storage Areas.
    • There is ramped/sloped access to this area.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 49m from the Oxford Street lifts.
    • The till point(s) is/are clearly signed.
    • The common height of the till point(s) is/are 110cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 86cm.
    • There is not a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
    • There are 5 till points available here.

Level Change (Kitchenware/Glasswear and Chinawear to Electrical and Home Storage 1)

  • Ramp / Slope View
    • There is a ramp/slope located on the lower ground floor, next to the Oxford Street lifts.
    • The ramp/slope is used to access Kitchenware/Glasswear and Chinawear from Electrical and Home Storage and Oxford Street lifts.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are moderate to good.

Level Change (Kitchenware/Glassware and Chinawear to Electrical and Home Storage 2)

  • Ramp / Slope View
    • There is a ramp/slope located on the lower ground floor next to the After Sales Office in Electrical and Home Storage.
    • The ramp/slope is used to access Kitchenware/Glasswear and Chinawear from Electrical and Home Storage.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are moderate to good.

Area (Electrical and Home Storage Lower Ground Floor)

  • Location and Access View
    • Electrical and Home Storage Lower Ground Floor is located on the lower ground floor, ahead as you exit the Oxford Street lifts.
    • There is step free access to this area, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 18m from the Oxford Street lifts.
    • The till point(s) is/are clearly signed.
    • The common height of the till point(s) is/are 110cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 86cm.
    • There is not a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
    • There are 5 till points available here.

Area (After Sales Support Lower Ground Floor)

  • Location and Access View
    • After Sales Support Lower Ground Floor is located on the lower ground floor, at the rear of the Electrical and Home Storage Area.
    • There is step free access to this area, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Comments View
    • There are two desks at the rear for customers to speak to staff regarding after sales products and other related issues.
    • Both desks are 74cm in height and have chairs without armrests.

Area (Gifts/Gift Food and Stationery Lower Ground Floor)

  • Location and Access View
    • Gifts/Gift Food and Stationery Lower Ground Floor is located on the lower ground floor, between Electrical and Storage and Kitchenware/Glasswear and Chinawear.
    • There is ramped/sloped access to this area.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 45m from the Oxford Street lifts.
    • The till point(s) is/are clearly signed.
    • The common height of the till point(s) is/are 110cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 86cm.
    • There is not a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
    • There are 5 till point available here.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on the third and fifth floors.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on the first, third, fourth and fifth floors for the female toilets and second, fourth and fifth floors for the male toilets.

Related Access Guides