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John Lewis - Third Floor

300 Oxford Street, Marylebone, London, W1C 1DX

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About this venue

John Lewis is one of the UK’s top department store chains. Offering a massive range of brands and departments with great customer service delivered by the John Lewis partners. Prices are competitive because of the ‘Never Knowingly Undersold’ promise. Most stores have facilities for disabled people including accessible toilets. The flagship store in Oxford Street is one of the largest in the UK and one of the most visited shops on the street.

Access Guide

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Introduction

Getting Here (Oxford Street - Between Bond Street Station and Oxford Circus)

Building Layout

  • Floor/Level Listings;.
  • Lower Ground Floor: Waitrose & Partners Foodhall, Customer Services, Wine Bar and Alcohol Area, Kitchenware/Glasswear and Chinawear, Electrical and Home Storage, After Sales Support and Gifts/Gift Food.
  • Ground Floor: Handbags and Leathergoods, Jewellery and Watches, Sunglasses, Beauty and Toiletries, Customer Information Point, Jane Packer Florist and Menswear and Shoes.
  • 1st Floor: Womenswear, Lingerie, Standard Female Toilets, Café Bar by Benugo, Women's Shoes/Shoe Room and The Style Studio.
  • 2nd Floor: Homeware, Standard Male and Female Toilets, Homeware Ordering Desks, Benugo Café and Carpet Ordering Desks.
  • 3rd Floor: Homeware, The Space, Rossopomodoro Restaurant, Outdoor Living, Accessible Toilet and Standard Female Toilets.
  • 4th Floor: Comptoir Libanais Café, Nursery Furniture & Prams, Nursery Furniture & Prams After Sales, Meet Your Nursery, Toys & Haberdashery, Accessible Toilet, Parent & Baby Room and Standard Toilets.
  • 5th Floor: The Place to Eat Restaurant, Parent & Baby Room, Accessible Toilet, Standard Toilets, Audio Visual, Audio Visual Technical Support, Customer Services, Bureau De Change, Gift Wrap, Sports & Travelgoods, Kuoni Travel and David Chulov Opticians.

Opening Times (Store)

  • Monday 09:30 - 20:00.
  • Tuesday 09:30 - 20:00.
  • Wednesday 09:30 - 20:00.
  • Thursday 09:30 - 21:00.
  • Friday 09:30 - 20:00.
  • Saturday 09:30 - 20:00.
  • Sunday 12:00 - 18:00.

Opening Times (Waitrose & Partners Foodhall Lower Ground Floor)

  • Monday 09:30 - 20:00.
  • Tuesday 08:30 - 20:00.
  • Wednesday 08:30 - 20:00.
  • Thursday 08:30 - 20:00.
  • Friday 09:30 - 20:00.
  • Saturday 09:30 - 20:00.
  • Sunday 12:00 - 18:00.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Public Parking

Access to the Third Floor

  • For more information about the access to the store and lift access to the third floor, please see the Access Guide for John Lewis - Ground Floor.

Area (Homeware Third Floor)

  • Location and Access View
    • Homeware Third Floor is located on the third floor as you exit both the Oxford Street lifts and Cavendish Square lifts.
    • There is step free access to this area, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

Area (The Space Third Floor)

  • Location and Access View
    • The Space Third Floor is located on the third floor in Homeware, ahead to the left as you exit the Cavendish Square lifts.
    • There is step free access to this area, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Comments View
    • This area is used for events, experiences and personal shopping.

Eating and Drinking (Rossopomodoro Cucina e Pizzeria Napoletana Third Floor)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on the third floor next to The Space and the Cavendish Square escalators.
    • There is step-free access, via lift, to the restaurant.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service and a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; handheld menus and written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is Italian.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 89cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 72cm.
    • The distance between the floor and the underside of the highest dining table is 115cm.
    • There are also high tables, booths and high stools.
    • Some tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • The type of flooring in this area is vinyl, tiles and wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.
    • There are two steps to the far left of the main seating area to reach some additional seating.
      These steps are 17cm in height, clearly marked and have a handrail on both sides.

Other Floors (Homeware Second Floor and Third Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on the second floor next to the Ordering Desks and close to the Cavendish Square escalators.
    • The stairs are approximately 35m from the Cavendish Square lifts.
    • The floors which are accessible by stairs are 2 and 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are moderate to good.

Area (Outdoor Living Third Floor)

  • Location and Access View
    • Outdoor Living Third Floor is located on the third floor next to Homeware, ahead as you exit the Oxford Street lifts.
    • There is step free access to this area, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • The majority of aisles have room to manoeuvre.
    • There is step free access throughout the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 26m from the Oxford Street lifts.
    • The till point(s) is/are clearly signed.
    • The common height of the till point(s) is/are 110cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 86cm.
    • There is not a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
    • There are 3 till points available here.

Accessible Toilet(s) (Homeware Third Floor)

  • Location and Access View
    • This accessible toilet is located on the third floor, to the left as you exit the Cavendish Square lifts.
    • This accessible toilet is approximately 11m (12yd 1in) from the Cavendish Square lifts.
    • There is step-free access to the accessible toilet, via lift.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 90cm (2ft 11in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is fair.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 190cm (4ft 11in x 6ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a colostomy bag shelf next to the toilet.
    • The colostomy bag shelf is at a height of 95cm.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 80cm (2ft 7in).
    • The contrast between the hand dryer and the wall is poor.

Standard Toilet(s) (Homeware Third Floor)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The female toilet is located on the third floor, to the left as you exit from the Cavendish Square lifts.
    • There is step-free access to the toilet(s), via lift.
    • The standard toilet(s) is/are approximately 16m from the Cavendish Square lifts.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.

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