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Student Services Centre (Tawney Building)

Keele University, Keele, Staffordshire, ST5 5BG

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Access Guide

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COVID-19 Information (Keele University)

Introduction

  • Services / facilities within the building include the Student Payment Office, Disability & Dyslexia and the Student Services Centre.

Location

  • This venue is situated in the main university campus.
  • The nearest National Rail station is Stoke-on-Trent.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is E2.
    • The car park is located opposite the Students' Union Building.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Outside Access (Student Payment Entrance)

  • This information is for the entrance located to the right of the building.
  • There is not level access into the venue.
  • The main door(s) open automatically (towards you).
  • The doors are double width.
  • The door opening is 120cm (3ft 11in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open towards you (pull).
    • The doors are single width.
    • The door(s) is / are heavy.
    • The door opening is 86cm (2ft 10in) wide.
  • Opening Times View
    • Monday 10:00 - 16:00.
    • Tuesday 10:00 - 16:00.
    • Wednesday 10:00 - 16:00.
    • Thursday 10:00 - 16:00.
    • Friday 10:00 - 16:00.
    • Saturday Closed.
    • Sunday Closed.

Level Change (Student Payment Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope does bypass the step(s).
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the right of the entrance.
  • There is / are 4 step(s) to the area / service.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on the left going up.

Counter (Student Payment Office)

  • The counter is 4m (4yd 1ft) from the entrance.
  • There is level access to the counter from the entrance.
  • The prescription box is not at a suitable height for a wheelchair user.
  • The height of the counter is 104cm (3ft 5in).
  • The height of the counter is high.
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are bright.

Other Floors (Student Payment Office)

  • Steps View
    • The floors which are accessible by stairs are LG-G-1.
    • There are 15+ steps between floors.
    • The lighting levels are bright.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
  • Other View
    • The services / areas on the floors which are not accessible are staff offices.

Outside Access (Student Services Centre and Disability and Dyslexia Support)

  • Entrance View
    • This information is for the entrance located at the centre of the building.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is / are single.
    • The width of the door opening is 89cm (2ft 11in).
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Level Change (Student Services Centre and Disability and Dyslexia Support)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the approach to the entrance.
  • The ramp/slope is slight.

Reception (Student Services Centre and Disability and Dyslexia Support)

  • The desk/counter is 8m (8yd 2ft) from the entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are bright.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Other Floors (Student Services Centre)

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The lighting levels are bright.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Other View
    • The services / areas on the floors which are not accessible are Staff Offices.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located on the left hand side as you enter via entrance C.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 256cm x 160cm (8ft 5in x 5ft 3in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 164cm (5ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency pull cord alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 120cm (3ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Toilet (Student Payment Office)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 1m (3ft 3in) from the Student Payment Office entrance.
    • The accessible toilet is located to the left on entering.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 146cm x 250cm (4ft 9in x 8ft 2in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 120cm (3ft 11in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 117cm (3ft 10in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

Standard Toilet(s) (Student Payment Office)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.