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Main Grandstand - Mezzanine Floor - Desert Orchid

Kempton Park Racecourse, Staines Road East, Sunbury-on-Thames, Middlesex, TW16 5AQ

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Access Guide

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Getting Here

  • By Road View
    • The racecourse is located on the A308 between Sunbury-on-Thames and Hampton Court, less than one mile from Junction 1 of the M3 via Junction 12 of the M25. Priority car parking is provided to owners and trainers and those with a Blue Badge and this is accessed via Gate 1 in Park Road.
    • Free parking is available on all of the racedays. The main car park is free at the majority of fixtures, however this excludes all jump fixtures as well as the 31st March, 7th April, 15th August and 8th September. On all of these fixtures there is a £5 charge per car for the main car park.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
  • By Train View
    • The nearest Railway Station is Kempton Park Station.
    • Kempton Park Racecourse boasts its own train station on-site – Kempton Park – which is situated 200 yards from the North entrance. Trains run every half an hour direct from London Waterloo with the journey time being just 40 minutes. Please note that trains don't run on Boxing Day but there is a bus service from Turnham Green Underground Station. This station is accessible via tube on this day.
    • For more information on National Rail please click here (opens new tab).

Getting Help and Assistance

  • For a map of the racecourse please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Raceday Parking

Outside Access (Desert Orchid Suite)

  • Entrance View
    • This information is for the entrance located on the Parade Ring side of the Grandstand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.

Other Floors (Desert Orchid Suite)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left and right beyond the Desert Orchid entrance.
    • The stairs are approximately 9m from the Desert Orchid entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1, Mezzanine, 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift (Desert Orchid Suite)

  • There is a lift for public use.
  • The lift is located is located to your left after the Desert Orchid Suite entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 14m (15yd 11in) from the Desert Orchid Suite entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, Mezzanine, 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 130cm x 140cm (4ft 3in x 4ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Getting Around (Mezzanine Floor - Desert Orchid Suite)

  • Access View
    • There is not step-free access throughout the area.
    • There is a slight slope, with no handrails, for access to accessible toilet and standard toilets.
    • The width of the ramp/slope is 80cm (2ft 7in).
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • There are corridors/walkways with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • The type of flooring in corridors/walkways is carpet.
    • There is good colour contrast between the walls and floor in all corridors/walkways.
    • There are no seats/chairs at regular intervals.
    • The lighting levels are good.
    • Access to other floors/levels is via stairs and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.

Counter (Betting Counter - Mezzanine Floor)

  • Counter View
    • The counter is located on the main corridor of the mezzanine floor.
    • The counter is approximately 14m (15yd 11in) from the lift.
    • Clear signage for the counter is not visible from the lift.
    • There is step-free access to the counter, via lift.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is carpet.

Hospitality (Desert Orchid Suite)

  • The suite is located on the mezzanine floor of the Main Grandstand.
  • There is step-free access to this area, via lift.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet and wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There is not a hearing assistance system.
  • This area does not play background music.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are not standard toilets available within the room/suite.

Roof Terrace - Trackside Viewing Area - Desert Orchid Suite

  • There is not level access to roof terrace.
  • Three single doors lead out to the roof terrace.
  • All the doors are heavy and push outwards.
  • The single door on the right is 80cm wide and there is a steep short ramp in front of the entrance.
  • The single door in the middle is 70cm wide and there is a 7cm step at the threshold.
  • The single door on the left is 66cm wide and there is a 7cm step at the threshold.
  • Tables and chairs with armrests are available on the roof terrace.
  • From the front of the roof terrace, there are views of the finishing post and finishing straight.

Accessible Toilet(s) (Mezzanine Floor Corridor)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located on the corridor of the mezzanine floor.
    • This accessible toilet is approximately 16m (17yd 1ft) from the Desert Orchid Suite - Lift.
    • There is ramped/sloped access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 163cm x 227cm (5ft 4in x 7ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 86cm (2ft 10in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 110cm and 133cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 106cm (3ft 6in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (Mezzanine Floor Corridor)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the main corridor of the mezzanine floor in the Main Grandstand.
    • The female toilet(s) is/are approximately 17m (18yd 1ft) from the Desert Orchid Suite Lift.
    • There is step-free access to the female toilet(s), via lift.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There is a horizontal grab rail to the left of the seat.
    • The wash basin(s) tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the main corridor of the mezzanine floor in the Main Grandstand.
    • The male toilet(s) is/are approximately 15m (16yd 1ft) from the Desert Orchid Suite Lift.
    • There is step-free access to the male toilet(s), via lift.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

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