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Racecourse Office

Kempton Park Racecourse, Staines Road East, Sunbury-on-Thames, Middlesex, TW16 5AQ

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Access Guide

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Getting Here

  • By Road View
    • The racecourse is located on the A308 between Sunbury-on-Thames and Hampton Court, less than one mile from Junction 1 of the M3 via Junction 12 of the M25. Priority car parking is provided to owners and trainers and those with a Blue Badge and this is accessed via Gate 1 in Park Road.
    • Free parking is available on all of the racedays. The main car park is free at the majority of fixtures, however this excludes all jump fixtures as well as the 31st March, 7th April, 15th August and 8th September. On all of these fixtures there is a £5 charge per car for the main car park.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
  • By Train View
    • The nearest Railway Station is Kempton Park Station.
    • Kempton Park Racecourse boasts its own train station on-site – Kempton Park – which is situated 200 yards from the North entrance. Trains run every half an hour direct from London Waterloo with the journey time being just 40 minutes. Please note that trains don't run on Boxing Day but there is a bus service from Turnham Green Underground Station. This station is accessible via tube on this day.
    • For more information on National Rail please click here (opens new tab).

Getting Help and Assistance

  • For a map of the racecourse please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include: large print on request and Braille on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Raceday Parking

Outside Access (Racecourse Office)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) may be difficult to open.
    • The width of the door opening is 105cm.

Reception

  • Reception View
    • The reception point is located after the entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is not at the recommended height of 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • The type of flooring in the reception area is carpet.
  • Reception Seating Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is sufficient space for a wheelchair user to use the waiting area.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located within the Main Grandstand and The Club House.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • The nearest standard toilet(s) is/are located within the Main Grandstand and The Club House.

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