You are on Leisure Facilities Introduction. Skip to the next section.

Leisure Facilities Introduction

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• Related Access Guide(s) View
  • For the Holiday Inn Lancaster AccessAble access guide please click here (new tab).
• Leisure Facilities Information View
  • The leisure facilities are located on the ground floor of the hotel, to the right as you enter the hotel entrance.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Holiday Inn Lancaster is located just of the M6 at junction 34 on Caton Road. The postcode for sat-nav to this location is LA1 3RA.
  • The hotel has its own car park which is free for guests. Guests must register their cars at the main reception to get free parking.
• By Bus View
  • There is a bus stop within 150 metres of the hotel.
  • There is a bus stop outside the car park entrance on Caton Road. The Services which stop here are 80/81/81A and 477.
  • For more information on buses in Lancaster please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Lancaster.
  • Lancaster Train Station is in the centre of Lancaster and is approximatly 2.6 miles from the hotel. There are several bus routes and taxi's available from the station.
  • For more information on National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• Staff receive disability awareness/equality training.
• There is not a member of staff trained in British Sign Language.
• Staff do not receive deaf awareness training.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include: large print on request and different languages on request.
• There is an assistance dog toilet or toileting area at the venue/near by.
• The assistance dog toilet or toileting area is located on the grassed areas around the hotel.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact reception.

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located at the front and side of the hotel.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) markings are faded.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 730cm (11ft 10in x 23ft 11in).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are not parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac, concrete tiles and block paving.
  • There is not a road to cross between the car park and the entrance.
  • There is some tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 12m (13yd 4in) from the hotel entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Comments View
  • Parking is free to guest's only. Please be sure to register your car at reception to get free parking.

You are on Opening Times (Leisure Facilities). Skip to the next section.

Opening Times (Leisure Facilities)

• Monday 06:30 - 22:00.
• Tuesday 06:30 - 22:00.
• Wednesday 06:30 - 22:00.
• Thursday 06:30 - 22:00.
• Friday 06:30 - 21:00.
• Saturday 07:00 - 21:00.
• Sunday 07:00 - 21:00.

You are on Outside Access (Hotel Entrance). Skip to the next section.

Outside Access (Hotel Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The bell/buzzer is not in a suitable position to allow wheelchair users to gain access.
  • The height of the bell/buzzer is 129cm (4ft 3in).
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 106cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 138cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the left as you enter the hotel entrance.
  • The reception point is approximately 9m (9yd 2ft) from the hotel entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The lowered section of the counter is at the recommended height of 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The clear knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is not a hearing assistance system at the reception point.
  • The touch screen is not at a suitable height for a wheelchair user.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • The type of flooring in the reception area is carpet and vinyl.
• Reception Seating Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • There is sufficient space for a wheelchair user to use the waiting area.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free access throughout the majority of the building.
  • There is/are 3 clearly marked step(s), with no handrails, for access to the stairs and some of the conference suites.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is an enclosed platform lift which overcomes the steps.
  • The level change 1 steps are shown in photographs 1 and 2.
  • There is/are 6 clearly marked step(s), with handrails on both sides, for access to the Halton Suite.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • Level change 2 is shown in photographs 3 and 4.
  • There is a slight ramp, with no handrails, for access to the Cafe/Bar and the Restaurant areas.
  • The width of the ramp/slope is 122cm (4ft).
  • The ramp/slope does bypass the step(s).
  • There is/are 3 clearly marked step(s), with no handrails, for access to the Cafe/Bar and the Restaurant areas.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • Level change 3 is shown in photographs 5, 6 and 7.
• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is laminate and carpet.
  • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are varied.
  • Access to other floors/levels is via stairs and lift.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
• Audio View
  • This venue does play background music in public areas.
  • Music is played in the reception, cafe/bar and restaurant areas.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a portable loop.

You are on Entrance (Leisure Facilities Internal Entrance). Skip to the next section.

Entrance (Leisure Facilities Internal Entrance)

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• Entrance View
  • This information is for the entrance located on the ground floor, to the left as you enter the hotel entrance.
  • The entrance area/door is clearly signed.
  • There is stepped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 142cm.
• Step(s) View
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right as you enter the leisure facilities entrance.
  • The reception point is approximately 7m (7yd 1ft) from the leisure facilities entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is stepped access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • The type of flooring in the reception area is vinyl.
• Reception Seating Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • There is sufficient space for a wheelchair user to use the waiting area.

You are on Ramp(s) / Slope(s) and Step(s) (Access from Leisure Facility Reception to Changing Areas). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Access from Leisure Facility Reception to Changing Areas)

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• Step(s) View
  • There is a/are step(s) located between reception and the changing area.
  • The step(s) is/are used to access the changing area, fitness suite and swimming pool.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Changing Area. Skip to the next section.

Changing Area

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• Changing Area View
  • There is a/are changing area(s) available.
  • The changing area that was surveyed is located at the rear of the leisure facility, to the right as you enter the leisure facilities entrance.
  • The changing area is approximately 30m from the leisure facilities entrance.
  • The changing area is approximately 23m from reception.
  • The changing area is approximately 4m from the swimming pool.
  • There is step-free access to the changing area.
  • The facilities available within the changing area include; standard changing rooms/cubicles, standard showers, an accessible toilet and standard toilets.
  • This is a male changing area.
  • Similar female changing area(s) are available.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm.
  • The type of flooring in the changing area is stone.
  • There is not a flashing fire alarm beacon within the changing area.
  • There are changing benches or seats within the changing area.
  • There are lockers within the changing area.
  • There is a/are locker(s) within reach for a wheelchair user.
  • There is not a water dispenser available.
  • The lighting levels in the changing area are good.
• Shower Facilities View
  • Shower facilities are available.
  • There is step-free access to the shower facilities.
  • The shower head height(s) is/are adjustable.
  • The shower control type(s) is/are twist/turn.
  • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
• Toilet Facilities View
  • Toilet facilities are available.
  • There is step-free access to the toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is lever.
  • The lighting levels in the toilet(s) are good.
• Baby Changing Facilities View
  • Baby changing facilities are not available.

You are on Toilet with Adaptations (Male). Skip to the next section.

Toilet with Adaptations (Male)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located in the changing area.
  • This accessible toilet is approximately 24m (26yd 9in) from the leisure facilities entrance.
  • There is stepped access into the accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • There are separate female and male accessible toilets.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 71cm.
  • The dimensions of the accessible toilet are 134cm x 192cm (4ft 5in x 6ft 4in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 77cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is not an emergency alarm.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are not available in the toilet.
  • There is a/are coat hook(s).
  • The height of the coat hook is 142cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is low.
  • The contrast between the internal door and wall is medium.
  • The contrast between the dropdown rail(s) and wall is high.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is low.
  • The lighting levels are good.