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Holiday Inn Norwich City Hotel

Carrow Road, Norwich, NR1 1HU

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Access Guide

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Hotel Summary

  • Hotel Information View
    • The hotel has its own parking facilities.
    • The hotel has 150 rooms in total.
    • There is an/are accessible room(s) within the hotel.
    • This hotel has its own restaurant located on the ground floor.
    • There is/are 8 accessible room(s) with a wet room/wheel in shower.
    • There is an/are adjoining room(s) available for the accessible room(s).
    • There is an/are adjoining room(s) available for the standard room(s).
  • Additional Accessibility Aids View
    • Vibrating pillows with flashing beacons are available on request.
    • Bed raisers are not available on request.
    • Bath mats are available on request.
  • Conference and Meeting Facilities View
    • Conference/meeting facilities are available.
    • The conference/meeting facilities are located on the ground floor.

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • There is a member of staff trained in basic British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include shower chairs.
  • To obtain mobility aids please contact reception.

Parking

  • Parking View
    • The hotel does have its own limited parking facilities.
    • The car park is located in front of the hotel.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is block paving.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
    • There are additional car parks for staff and visitors.
    • There is a staff car park to the rear of the hotel and an overflow customer car park to side of the hotel, outside the Norwich City football ground.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 8 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 405cm x 540cm (13ft 3in x 17ft 9in).
    • Parking spaces for Blue Badge holders do need to be booked in advance.
    • There are bollards in front of some of the Blue Badge bays.
  • Paying View
    • There are parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is block paving.
    • There is not a road to cross between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 14m (15yd 11in) from the hotel entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Currently the parking is charged at £6.95 per car for an overnight stay, this is payable at the hotel reception before check out. Parking for Blue Badge holders is free.

Outside Access (Hotel Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the hotel.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The intercom is in a suitable position to allow wheelchair users to gain access.
    • The height of the intercom is 100cm (3ft 3in).
    • A key card is required for access at this entrance.
    • The height of the key card reader is 80cm.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 148cm.
    • There are bollards at this entrance.

Reception

  • Reception View
    • The reception point is located just inside the entrance.
    • The reception point is approximately 5m (5yd 1ft) from the hotel entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is not at the recommended height of 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the lowered section of the counter.
    • The clear knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is tiles.
  • Reception Seating Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is sufficient space for a wheelchair user to use the waiting area.

Getting Around

  • Access View
    • There is step-free access throughout the building.
  • Circulation View
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet, laminate and tiles.
    • There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all corridors/walkways.
    • The lighting levels are good.
    • Access to other floors/levels is via stairs and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played in the reception, bar, restaurant, fitness suite areas and all corridors.

Eating and Drinking (Bar)

  • The following information is for the bar.
  • The bar is located on the ground floor, directly to the left as you enter.
  • There is step free access to the bar.
  • Full table service is available.
  • Food and/or drinks can be ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is high (110cm+).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • The hearing assistance system is not signed.
  • There is step free access within the bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is carpet and wood.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 10m from the entrance/opening.
  • The nearest table is approximately 4m from the till/counter.
  • The standard height for tables is 72cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are hand held menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.
  • Comments View
    • The bar also contains some high tables.
    • Sofas and coffee tables are available just outside the bar in the reception area.

Eating and Drinking (Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located on the ground floor, to the far side of the bar.
  • There is step free access to the restaurant.
  • Full table service is available.
  • There is not a hearing assistance system.
  • There is step free access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is carpet and wood.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 24m from the entrance/opening.
  • The nearest table is approximately 3m from the till/counter.
  • The distance between the floor and the lowest table is 72cm.
  • The distance between the floor and the highest table is 73cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are hand held menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Conference / Meeting Facilities

  • Conference/meeting facilities are available.
  • The conference/meeting facilities are located on the ground floor, to the right of reception.
  • There is step free access to the conference/meeting facilities.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • There is not a hearing assistance system for the room(s).
  • There is a/are chair(s) with armrests on both sides within the room(s).
  • There is sufficient space for a wheelchair user to manoeuvre within the room(s).
  • The lighting levels in the room(s) are adjustable.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on the far right of the reception area as you enter, next to the meeting room.
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5 and 6.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Comments View
    • There is a keypad, 110cm - 116cm high, to access the stairs from reception.

Lift

  • There is a lift for public use.
  • The lift is located to the left of the reception area, just before the bar.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 11m (12yd 1in) from the hotel entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4, 5 and 6.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 108cm x 210cm (3ft 7in x 6ft 11in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Accessible Room(s) (212, 214, 312, 314, 412, 414, 514 and 614)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
    • This type of accessible room is located on floors 1-6, opposite the lifts.
    • There is step-free access to this type of accessible room.
    • All accessible rooms of this type have similar specifications.
    • The ensuite transfer space for the accessible rooms varies from left to right.
    • Guests do not need to open a door between the lift and the room(s).
    • The narrowest width of the corridor leading to the room surveyed was 196cm.
  • Bedroom Features View
    • The accessible room surveyed is located on the sixth floor.
    • The accessible room surveyed at the time of the visit was Room 614.
    • There is step-free access to the accessible room surveyed, via lift.
    • There is written and numbered signage on or near the accessible room door.
    • The door is key card activated.
    • The fob/card reader height is 104cm.
    • The width of the door is 86cm (2ft 10in).
    • There are lowered spy holes available.
    • The bed type is double.
    • The bed height is not adjustable.
    • The height of the bed is 61cm (2ft).
    • The measurement between the bed base and floor is 1cm ().
    • The bed is not moveable.
    • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • The desk is not height adjustable.
    • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
    • The room surveyed had a desk chair with armrests and an armchair.
    • Wardrobes have been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are not between 40cm and 100cm (4ft) from floor level.
    • The window control type(s) for the room is a/are standard lever(s).
    • There is an emergency alarm in the room.
    • The emergency pull cord alarm in the room is within reach and fully functional.
    • The emergency alarm in the room rings to reception.
    • There is not a flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
  • Ensuite Facilities View
    • The ensuite door opens outwards.
    • The door weight is light.
    • The door is locked by a locking handle.
    • The width of the door to the ensuite is 80cm (2ft 7in).
    • The dimensions of the ensuite are 190cm x 238cm (6ft 3in x 7ft 10in).
    • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
    • The ensuite has a non-slip floor.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is within reach and fully functional.
    • The emergency alarm in the ensuite rings to reception.
    • There is a flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are pedal waste paper bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a soap dispenser.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a covered cistern.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 116cm (3ft 10in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on the left.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 80cm (2ft 7in).
  • Shower Details View
    • The ensuite has a wheel in shower.
    • The shower area is accessed via an easy slope.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • A shower chair is available.
    • There is a/are wall-mounted grab rail(s) available for the shower.
    • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • Colour Contrast and Lighting View
    • The colour contrast between the external room door and wall is good.
    • The colour contrast between the internal room door and wall is good.
    • The colour contrast between the room walls and floor is good.
    • The colour contrast between the external ensuite door and wall is good.
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the ensuite walls and floor is good.
    • The colour contrast between the dropdown rail(s) and wall is poor.
    • The colour contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The lighting levels in the room are good.
    • The lighting levels in the ensuite are good.
  • Comments View
    • Rooms 212, 312 and 412 are attached twin standard rooms available for carers.
    • The accessible room on the sixth floor is an Executive Room and contains; a mini fridge, individually wrapped toiletries, an in room safe, a dressing gown, slippers and a Nespresso coffee machine.
    • All accessible ensuites have thermostatic valves installed.

Standard Room(s)

  • Bedroom Features View
    • The room surveyed is located on the fifth floor.
    • The room surveyed at the time of the visit was Room 507.
    • There is step free access to the room surveyed, via lift.
    • There is written and numbered signage on or near the room door.
    • The width of the door is 86cm (2ft 10in).
    • The bed type is double.
    • The height of the bed is 61cm (2ft).
    • The measurement between the bed base and floor is 1cm ().
    • Light switches are within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a flashing fire alarm beacon within the room.
    • The type of facilities within the ensuite include; a toilet, a wash basin and a shower.
    • The ensuite door opens inwards.
    • The width of the door to the ensuite is 75cm (2ft 6in).
    • There is not an emergency alarm within the ensuite.
    • There is not a flashing fire alarm beacon within the ensuite.
    • The tap type is twist/turn.
    • There is a mixer tap.
  • Colour Contrast and Lighting View
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the hotel room walls and floor is good.
    • The colour contrast between the external ensuite door and wall is good.
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the walls and floor in the ensuite is poor.
    • The lighting levels in the room are good.
    • The lighting levels in the ensuite are good.
  • Comments View
    • There are Executive Suites on floors 3, 4, 5 and 6 which contain; a separate seating area, a dining table, a mini fridge, individually wrapped toiletries, an in room safe, a dressing gown, slippers and a Nespresso coffee machine.

Fitness Suite (Mini Gym)

  • Access to Fitness Suite View
    • The fitness suite is located on the first floor, on the far right hand side as you exit the lifts.
    • The fitness suite is 23m (25yd 6in) from the lift.
    • There is level access to the fitness suite.
    • Level access is by lift.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The doors are single.
    • The doors are heavy.
    • The opening is 86cm (2ft 10in) wide.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing loop is not available for induction.
    • There is not clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located in toilet area to the left of reception.
    • This accessible toilet is approximately 10m (10yd 2ft) from the hotel entrance.
    • There is step free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 215cm x 223cm (7ft 1in x 7ft 4in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 132cm (4ft 4in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 123cm and 183cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 104cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 109cm (3ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 100cm (3ft 3in).
  • Comments View
    • The accessible toilet has a thermostatic valve installed.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left of reception.
    • The female and male toilets are approximately 9m (9yd 2ft) from the hotel entrance.
    • There is step free access to the female and male toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is lever.
    • There is a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.