Access Guide
Hotel Summary
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Hotel Information
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- The hotel has its own parking facilities.
- The hotel has 119 rooms in total.
- There is an/are accessible room(s) within the hotel.
- There is/are 3 accessible room(s) with a wet room/wheel in shower.
- There is an/are adjoining room(s) available for the accessible room(s).
- There is an/are adjoining room(s) available for the standard room(s).
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Additional Accessibility Aids
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- Vibrating pillows with flashing beacons are available on request.
- Bed raisers are not available on request.
- Bath mats are available on request.
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Conference and Meeting Facilities
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- Conference/meeting facilities are available.
- The conference/meeting facilities are located on the first and second floors.
Getting Here
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By Road
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- This hotel is located on the outskirts of Norwich, just off the A47. The hotel is located on the A140, Ipswich Road.
- This hotel has its own car park which is free for all users.
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By Bus
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- There is a bus stop within 150 metres of the hotel.
- The nearest bus stop is located outside the hotel on Ipswich Road.
- For more information on buses in the South East and Anglia please click here (opens new tab).
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By Train
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- The nearest Railway Station is Norwich.
- Norwich Station is situated in the centre of Norwich, located approximately 3 miles from the hotel. There are bus and taxi routes to the hotel from the station.
- For more information on National Rail please click here (opens new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- Staff receive disability awareness/equality training.
- Staff do not receive deaf awareness training.
- British Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include: large print on request.
- There is an assistance dog toilet or toileting area at the venue/near by.
- The assistance dog toilet or toileting area is located on the grass areas in front of the hotel.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
Parking
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Parking
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- The hotel does have its own parking facilities.
- The car park is located at the front of the hotel.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 6 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 246cm x 697cm (8ft 1in x 22ft 10in).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Paying
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- There are no parking charges for the car park.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac.
- There is not a road to cross between the car park and the entrance.
- There is tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 8m (8yd 2ft) from the hotel entrance.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
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Comments
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- Please register your car at reception to gain free parking.
Outside Access (Hotel Entrance)
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Entrance
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- This information is for the entrance located at the front of the hotel.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The height of the bell/buzzer is 140cm (4ft 7in).
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 141cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 162cm.
- There is a member of staff available for assistance at this entrance.
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Comments
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- This entrance gives direct access to the second floor.
- The main doors are locked between 01:00 and 05:00.
- There is a telephone on the wall to the left of the entrance (shown in photograph 4).
- The height of the telephone is 141cm.
- This telephone is used to obtain assistance from the reception desk and to gain entry to the hotel when the doors are locked.
Reception (Main Reception)
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Reception
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- The reception point is located ahead as you enter the hotel.
- The reception point is approximately 5m (5yd 1ft) from the hotel entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system at the reception point.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 03/02/2020.
- The hearing loop was working at the time of testing.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
- The type of flooring in the reception area is carpet.
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Reception Seating Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- There is sufficient space for a wheelchair user to use the waiting area.
Getting Around
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Access
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- There is step-free access throughout the second floor.
- There is a slight slope, with no handrails, for access to the accessible and standard toilets.
- This slope is on the second floor, in the corridor to the left of the main reception desk. This slope is shown in photographs 1 and 2.
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Circulation
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- There are doors in corridors/walkways which have to be opened manually.
- The type of flooring in corridors/walkways is laminate and carpet.
- There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in the majority of corridors/walkways.
- There is a mixture of seating with and without armrests at regular intervals.
- The lighting levels are varied.
- Access to other floors/levels is via stairs.
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Signage
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
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Audio
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- This venue does play background music in public areas.
- Music is played in the reception and restaurant/bar areas.
- There is a hearing assistance system in the public areas of the building.
- The system is a fixed loop.
- The hearing assistance loop is located at the main reception desk. There is also a fixed hearing loop in the Yeoman A and B meeting rooms.
- Staff are trained to use the hearing system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 03/02/2020.
- The hearing loop was working at the time of testing.
Eating and Drinking (Restaurant/Bar)
- The following information is for the restaurant/bar.
- The restaurant/bar is located on the second floor, to the right as you enter the hotel entrance.
- There is step-free access to the restaurant/bar.
- Full table service is available.
- Food and/or drinks can be ordered from the service counter.
- There is not a hearing assistance system.
- There is ample room for a wheelchair user to manoeuvre.
- This area does not play background music.
- The type of flooring in this area is carpet, tiles and laminate.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The nearest table is approximately 1m from the entrance/opening.
- The nearest table is approximately 3m from the till/counter.
- The distance between the floor and the lowest table is 48cm.
- The distance between the floor and the highest table is 105cm.
- The standard height for tables is 73cm.
- Takeaway cups are available.
- Takeaway cutlery is not available.
- Drinking straws are not available.
- There are hand held menus and menu boards/signs available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
- The lighting levels are good.
Accessible Room(s) (Rooms 201, 202 and 206)
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Accessible Room Information
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- The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
- This type of accessible room is located on the second floor.
- There is step-free access to this type of accessible room.
- All accessible rooms of this type have similar specifications.
- The ensuite transfer space for the accessible rooms varies from left to right.
- Guests need to open a door between the entrance and the room(s).
- There is a clear 120cm wide route to the room surveyed.
- The narrowest width of the corridor leading to the room surveyed was 132cm.
- The room surveyed does not have an adjoining room.
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Bedroom Features
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- The accessible room surveyed is located on the second floor, in the corridor to the rear right as you enter the hotel entrance.
- The accessible room surveyed at the time of the visit was Room 206.
- There is step-free access to the accessible room surveyed.
- There is numbered signage on or near the accessible room door.
- The door is manual with a key card lock.
- The fob/card reader height is 113cm.
- The width of the door is 85cm (2ft 9in).
- There are lowered spy holes available.
- The bed type is double.
- The bed height is not adjustable.
- The height of the bed is 58cm (1ft 11in).
- The measurement between the bed base and floor is 13cm (5in).
- The bed is moveable.
- The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- The height of the desk is 76cm.
- The desk is not height adjustable.
- The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
- The height and depth of the knee recess is 71cm x 46cm.
- The room surveyed had a height adjustable chair with armrests and an armchair.
- Wardrobes have been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- Electric sockets are accessible from the bed.
- The window control type(s) for the room is a/are standard lever(s).
- There is an emergency alarm in the room.
- The emergency pull cord alarm in the room is within reach and fully functional.
- The emergency alarm in the room rings to reception.
- There is a flashing fire alarm beacon within the room.
- The type of flooring is carpet.
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Ensuite Facilities
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- The ensuite door opens outwards.
- The door weight is light.
- The door is locked by a twist lock.
- The width of the door to the ensuite is 86cm (2ft 10in).
- The door has a horizontal grab rail.
- The dimensions of the ensuite are 284cm x 266cm (9ft 4in x 8ft 9in).
- The ensuite does have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
- The ensuite has a non-slip floor.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is within reach and fully functional.
- The emergency alarm in the ensuite rings to reception.
- There is a flashing fire alarm beacon within the ensuite.
- Disposal facilities are available.
- There is a/are general domestic waste disposal units.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 79cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 73cm.
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Toilet Details
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- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet has a backrest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 170cm (5ft 7in).
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 50cm (1ft 8in).
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Shower Details
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- The ensuite has a wheel in shower.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- Shower controls have clear markings to indicate hot and cold settings.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 46cm (1ft 6in).
- There is a/are wall-mounted grab rail(s) available for the shower.
- There are not horizontal and/or dropdown rails available on both sides of the shower seat.
- There is a single vertical grab rail to assist standing users.
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Colour Contrast and Lighting
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- The colour contrast between the external room door and wall is poor.
- The colour contrast between the internal room door and wall is fair.
- The colour contrast between the room walls and floor is good.
- The colour contrast between the external ensuite door and wall is fair.
- The colour contrast between the internal ensuite door and wall is poor.
- The colour contrast between the ensuite walls and floor is good.
- The colour contrast between the dropdown rail(s) and wall is good.
- The colour contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The colour contrast between the shower wall-mounted grab rails and wall is good.
- The toilet seat colour contrast is poor.
- The lighting levels in the room are moderate to good.
- The lighting levels in the ensuite are good.
Standard Room(s) (Room 225)
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Bedroom Features
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- The room surveyed is located on the second floor, to the left as you enter the hotel entrance.
- The room surveyed at the time of the visit was Room 225.
- There is step free access to the room surveyed.
- There is numbered signage on or near the room door.
- The width of the door is 70cm (2ft 4in).
- The bed type is double.
- The height of the bed is 58cm (1ft 11in).
- The measurement between the bed base and floor is 13cm (5in).
- Light switches are not within 120cm (3ft 11in) from floor level.
- There is not an emergency alarm in the room.
- There is not a flashing fire alarm beacon within the room.
- The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
- The ensuite door opens inwards.
- The width of the door to the ensuite is 71cm (2ft 4in).
- There is not an emergency alarm within the ensuite.
- There is not a flashing fire alarm beacon within the ensuite.
- The tap type is lever.
- There is a mixer tap.
- Wall-mounted grab rails are available for the bath and shower.
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Colour Contrast and Lighting
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- The colour contrast between the external hotel room door and wall is good.
- The colour contrast between the internal hotel room door and wall is good.
- The colour contrast between the hotel room walls and floor is good.
- The colour contrast between the external ensuite door and wall is fair.
- The colour contrast between the internal ensuite door and wall is poor.
- The colour contrast between the walls and floor in the ensuite is fair.
- The colour contrast between the grab rails and wall is good.
- The lighting levels in the room are low.
- The lighting levels in the ensuite are good.
Conference / Meeting Facilities (Yeoman A and B)
- Conference/meeting facilities are available.
- The conference/meeting facilities are located on the second floor, to the right as you enter the hotel entrance.
- There is step free access to the conference/meeting facilities.
- The door opening width(s) is/are 75cm+ for the room(s).
- There is a hearing assistance system for the room(s).
- There are no chairs with armrests on both sides within the room(s).
- There is sufficient space for a wheelchair user to manoeuvre within the room(s).
- The lighting levels in the room(s) are adjustable.
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Comments
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- This room has a partition wall.
- If the partition is closed, this room becomes Yeoman A.
- If the partition is opened the room is doubled in size and becomes Yeoman A and B.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located in the corridor to the left of the main reception desk.
- The stairs are approximately 21m from the hotel entrance.
- Signs indicating the location of the stairs are not available from the entrance.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are 1, 2 and 3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are varied.
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Other Information
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- The area(s) on the floors which are not accessible is/are Rooms 101 to 141, the fitness suite and the Harford Suite on the first floor and Rooms 301 to 341 on the third floor.
Standard Room(s) (Executive Room 332)
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Bedroom Features
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- The room surveyed is located on the third floor along the front left corridor via the steps.
- The room surveyed at the time of the visit was Room 332.
- There is stepped access to the room surveyed.
- There is numbered signage on or near the room door.
- The width of the door is 69cm (2ft 3in).
- The bed type is double.
- The height of the bed is 58cm (1ft 11in).
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- The measurement between the bed base and floor is 13cm (5in).
- Light switches are not within 120cm (3ft 11in) from floor level.
- There is not an emergency alarm in the room.
- There is not a flashing fire alarm beacon within the room.
- The type of facilities within the ensuite include; a toilet, a wash basin and a shower.
- The ensuite door opens inwards.
- The width of the door to the ensuite is 71cm (2ft 4in).
- There is not an emergency alarm within the ensuite.
- There is not a flashing fire alarm beacon within the ensuite.
- The tap type is lever.
- There is a mixer tap.
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Colour Contrast and Lighting
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- The colour contrast between the external hotel room door and wall is poor.
- The colour contrast between the internal hotel room door and wall is poor.
- The colour contrast between the hotel room walls and floor is good.
- The colour contrast between the external ensuite door and wall is fair.
- The colour contrast between the internal ensuite door and wall is poor.
- The colour contrast between the walls and floor in the ensuite is good.
- The lighting levels in the room are low.
- The lighting levels in the ensuite are good.
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Comments
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- There is a deep step to enter the shower created by the shower tray.
Toilet with Adaptations (Left Transfer)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- This accessible toilet is located in the corridor to the left of reception.
- This accessible toilet is approximately 8m (8yd 2ft) from the hotel entrance.
- There is ramped/sloped access into the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is tactile and pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 86cm.
- The dimensions of the accessible toilet are 169cm x 174cm (5ft 7in x 5ft 9in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has not got a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 102cm.
- The transfer space is obstructed by a waste bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are non-infectious waste, pedal bin and female sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 171cm from the floor.
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf next to the toilet.
- The toilet has a lid.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 109cm (3ft 7in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 95cm.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is not a hand dryer.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is high.
- The contrast between the internal door and wall is high.
- The contrast between the dropdown rail(s) and wall is low.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The toilet seat colour contrast is low.
- The contrast between the walls and floor is low.
- The lighting levels are low to moderate.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 93cm (3ft 1in).
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located in the corridor to the left of reception.
- The female and male toilets are approximately 8m (8yd 2ft) from the hotel entrance.
- There is ramped/sloped access into the female and male toilet(s).
- There is tactile and pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is available.
- There are horizontal grab rails on both sides of the seat.
- The wash basin(s) tap type is lever.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.