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Holiday Inn Norwich Hotel

Ipswich Road, Norwich, Norfolk, NR4 6EP

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Access Guide

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Hotel Summary

  • Hotel Information View
    • The hotel has its own parking facilities.
    • The hotel has 119 rooms in total.
    • There is an/are accessible room(s) within the hotel.
    • There is/are 3 accessible room(s) with a wet room/wheel in shower.
    • There is an/are adjoining room(s) available for the accessible room(s).
    • There is an/are adjoining room(s) available for the standard room(s).
  • Additional Accessibility Aids View
    • Vibrating pillows with flashing beacons are available on request.
    • Bed raisers are not available on request.
    • Bath mats are available on request.
  • Conference and Meeting Facilities View
    • Conference/meeting facilities are available.
    • The conference/meeting facilities are located on the first and second floors.

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is an assistance dog toilet or toileting area at the venue/near by.
  • The assistance dog toilet or toileting area is located on the grass areas in front of the hotel.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.

Parking

  • Parking View
    • The hotel does have its own parking facilities.
    • The car park is located at the front of the hotel.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 6 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 246cm x 697cm (8ft 1in x 22ft 10in).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • There is tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 8m (8yd 2ft) from the hotel entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Please register your car at reception to gain free parking.

Outside Access (Hotel Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the hotel.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The height of the bell/buzzer is 140cm (4ft 7in).
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 141cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 162cm.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • This entrance gives direct access to the second floor.
    • The main doors are locked between 01:00 and 05:00.
    • There is a telephone on the wall to the left of the entrance (shown in photograph 4).
    • The height of the telephone is 141cm.
    • This telephone is used to obtain assistance from the reception desk and to gain entry to the hotel when the doors are locked.

Reception (Main Reception)

  • Reception View
    • The reception point is located ahead as you enter the hotel.
    • The reception point is approximately 5m (5yd 1ft) from the hotel entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 03/02/2020.
    • The hearing loop was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
    • The type of flooring in the reception area is carpet.
  • Reception Seating Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is sufficient space for a wheelchair user to use the waiting area.

Getting Around

  • Access View
    • There is step-free access throughout the second floor.
    • There is a slight slope, with no handrails, for access to the accessible and standard toilets.
    • This slope is on the second floor, in the corridor to the left of the main reception desk. This slope is shown in photographs 1 and 2.
  • Circulation View
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is laminate and carpet.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is a mixture of seating with and without armrests at regular intervals.
    • The lighting levels are varied.
    • Access to other floors/levels is via stairs.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played in the reception and restaurant/bar areas.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a fixed loop.
    • The hearing assistance loop is located at the main reception desk. There is also a fixed hearing loop in the Yeoman A and B meeting rooms.
    • Staff are trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 03/02/2020.
    • The hearing loop was working at the time of testing.

Eating and Drinking (Restaurant/Bar)

  • The following information is for the restaurant/bar.
  • The restaurant/bar is located on the second floor, to the right as you enter the hotel entrance.
  • There is step-free access to the restaurant/bar.
  • Full table service is available.
  • Food and/or drinks can be ordered from the service counter.
  • There is not a hearing assistance system.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is carpet, tiles and laminate.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 3m from the till/counter.
  • The distance between the floor and the lowest table is 48cm.
  • The distance between the floor and the highest table is 105cm.
  • The standard height for tables is 73cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are not available.
  • There are hand held menus and menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Accessible Room(s) (Rooms 201, 202 and 206)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
    • This type of accessible room is located on the second floor.
    • There is step-free access to this type of accessible room.
    • All accessible rooms of this type have similar specifications.
    • The ensuite transfer space for the accessible rooms varies from left to right.
    • Guests need to open a door between the entrance and the room(s).
    • There is a clear 120cm wide route to the room surveyed.
    • The narrowest width of the corridor leading to the room surveyed was 132cm.
    • The room surveyed does not have an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located on the second floor, in the corridor to the rear right as you enter the hotel entrance.
    • The accessible room surveyed at the time of the visit was Room 206.
    • There is step-free access to the accessible room surveyed.
    • There is numbered signage on or near the accessible room door.
    • The door is manual with a key card lock.
    • The fob/card reader height is 113cm.
    • The width of the door is 85cm (2ft 9in).
    • There are lowered spy holes available.
    • The bed type is double.
    • The bed height is not adjustable.
    • The height of the bed is 58cm (1ft 11in).
    • The measurement between the bed base and floor is 13cm (5in).
    • The bed is moveable.
    • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 76cm.
    • The desk is not height adjustable.
    • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The height and depth of the knee recess is 71cm x 46cm.
    • The room surveyed had a height adjustable chair with armrests and an armchair.
    • Wardrobes have been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are accessible from the bed.
    • The window control type(s) for the room is a/are standard lever(s).
    • There is an emergency alarm in the room.
    • The emergency pull cord alarm in the room is within reach and fully functional.
    • The emergency alarm in the room rings to reception.
    • There is a flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
  • Ensuite Facilities View
    • The ensuite door opens outwards.
    • The door weight is light.
    • The door is locked by a twist lock.
    • The width of the door to the ensuite is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the ensuite are 284cm x 266cm (9ft 4in x 8ft 9in).
    • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
    • The ensuite has a non-slip floor.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is within reach and fully functional.
    • The emergency alarm in the ensuite rings to reception.
    • There is a flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are general domestic waste disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 79cm.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 73cm.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a backrest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 170cm (5ft 7in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 50cm (1ft 8in).
  • Shower Details View
    • The ensuite has a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • Shower controls have clear markings to indicate hot and cold settings.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 46cm (1ft 6in).
    • There is a/are wall-mounted grab rail(s) available for the shower.
    • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
    • There is a single vertical grab rail to assist standing users.
  • Colour Contrast and Lighting View
    • The colour contrast between the external room door and wall is poor.
    • The colour contrast between the internal room door and wall is fair.
    • The colour contrast between the room walls and floor is good.
    • The colour contrast between the external ensuite door and wall is fair.
    • The colour contrast between the internal ensuite door and wall is poor.
    • The colour contrast between the ensuite walls and floor is good.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • The colour contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The toilet seat colour contrast is poor.
    • The lighting levels in the room are moderate to good.
    • The lighting levels in the ensuite are good.

Standard Room(s) (Room 225)

  • Bedroom Features View
    • The room surveyed is located on the second floor, to the left as you enter the hotel entrance.
    • The room surveyed at the time of the visit was Room 225.
    • There is step free access to the room surveyed.
    • There is numbered signage on or near the room door.
    • The width of the door is 70cm (2ft 4in).
    • The bed type is double.
    • The height of the bed is 58cm (1ft 11in).
    • The measurement between the bed base and floor is 13cm (5in).
    • Light switches are not within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a flashing fire alarm beacon within the room.
    • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
    • The ensuite door opens inwards.
    • The width of the door to the ensuite is 71cm (2ft 4in).
    • There is not an emergency alarm within the ensuite.
    • There is not a flashing fire alarm beacon within the ensuite.
    • The tap type is lever.
    • There is a mixer tap.
    • Wall-mounted grab rails are available for the bath and shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the hotel room walls and floor is good.
    • The colour contrast between the external ensuite door and wall is fair.
    • The colour contrast between the internal ensuite door and wall is poor.
    • The colour contrast between the walls and floor in the ensuite is fair.
    • The colour contrast between the grab rails and wall is good.
    • The lighting levels in the room are low.
    • The lighting levels in the ensuite are good.

Conference / Meeting Facilities (Yeoman A and B)

  • Conference/meeting facilities are available.
  • The conference/meeting facilities are located on the second floor, to the right as you enter the hotel entrance.
  • There is step free access to the conference/meeting facilities.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • There is a hearing assistance system for the room(s).
  • There are no chairs with armrests on both sides within the room(s).
  • There is sufficient space for a wheelchair user to manoeuvre within the room(s).
  • The lighting levels in the room(s) are adjustable.
  • Comments View
    • This room has a partition wall.
    • If the partition is closed, this room becomes Yeoman A.
    • If the partition is opened the room is doubled in size and becomes Yeoman A and B.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the corridor to the left of the main reception desk.
    • The stairs are approximately 21m from the hotel entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are 1, 2 and 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are varied.
  • Other Information View
    • The area(s) on the floors which are not accessible is/are Rooms 101 to 141, the fitness suite and the Harford Suite on the first floor and Rooms 301 to 341 on the third floor.

Standard Room(s) (Executive Room 332)

  • Bedroom Features View
    • The room surveyed is located on the third floor along the front left corridor via the steps.
    • The room surveyed at the time of the visit was Room 332.
    • There is stepped access to the room surveyed.
    • There is numbered signage on or near the room door.
    • The width of the door is 69cm (2ft 3in).
    • The bed type is double.
    • The height of the bed is 58cm (1ft 11in).
    • .
    • The measurement between the bed base and floor is 13cm (5in).
    • Light switches are not within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a flashing fire alarm beacon within the room.
    • The type of facilities within the ensuite include; a toilet, a wash basin and a shower.
    • The ensuite door opens inwards.
    • The width of the door to the ensuite is 71cm (2ft 4in).
    • There is not an emergency alarm within the ensuite.
    • There is not a flashing fire alarm beacon within the ensuite.
    • The tap type is lever.
    • There is a mixer tap.
  • Colour Contrast and Lighting View
    • The colour contrast between the external hotel room door and wall is poor.
    • The colour contrast between the internal hotel room door and wall is poor.
    • The colour contrast between the hotel room walls and floor is good.
    • The colour contrast between the external ensuite door and wall is fair.
    • The colour contrast between the internal ensuite door and wall is poor.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The lighting levels in the room are low.
    • The lighting levels in the ensuite are good.
  • Comments View
    • There is a deep step to enter the shower created by the shower tray.

Accessible Toilet(s) (Left Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the corridor to the left of reception.
    • This accessible toilet is approximately 8m (8yd 2ft) from the hotel entrance.
    • There is ramped/sloped access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is tactile and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 169cm x 174cm (5ft 7in x 5ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 102cm (3ft 4in).
    • The transfer space is obstructed by a waste bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, non-infectious waste and waste paper pedal bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 171cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 109cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are low to moderate.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 93cm (3ft 1in).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the corridor to the left of reception.
    • The female and male toilets are approximately 8m (8yd 2ft) from the hotel entrance.
    • There is ramped/sloped access to the female and male toilet(s).
    • There is tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat.
    • The wash basin(s) tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.